Radialabs scam beware

by Jen
(Kent)

I've been trying to cancel the face cream product by phone and email but they Ignore All correspondence ( why so you can't cancel and radialabs can take your money) I've phoned them 4 times twice lasting 1hour& 30 mins it then just cuts of, what a scam so don't buy anything from this company or you too will be conned!!!This is there phone number that never answers.

Comments for Radialabs scam beware

Average Rating starstarstarstarstar

Click here to add your own comments

Nov 13, 2015
Rating
starstarstarstarstar
Radialabs scam beware
by: Johny Lusie

This post is really too good. You can also see Playground Tiles in UK in very low price.

Nov 09, 2015
Rating
starstarstarstarstar
Radialabs Scam Beware! !!
by: JEN from Kent

Well Hi everyone
It's Jen from Kent I posted my first warning to help anyone who needed advice on the face cream scam from the post below I can see the date 2012 was the last comment so it's helped and the response to my post was huge.
I would like to say if anyone comes across any scams let it be know by putting it on here!!!
It will help others. Sadly there is still a lot of it going on.
But please post on.
Regards Jennifer Hadlow.

Nov 09, 2015
Rating
starstarstarstarstar
These kind of
by: Crews

These kind of post are always inspiring and I prefer to read quality content so I happy to find many good point here in the post, writing is simply great, thank you for the post.
gatwick airport meet and greet parking

Sep 17, 2015
Rating
starstarstarstarstar
Great
by: Anonymous

Sorry for that i have no ideas about any face product. But you know what guys your all post really really very interesting. I am still waiting your new post guys. stable mats now available in different sizes

Sep 14, 2015
Rating
starstarstarstarstar
informative
by: Anonymous

On a friends request I start reading your blog I am really amused with your writing skills, hope you will keep writing.
You always surprised me with your blogs are impressive. Why don’t you write often? I hate it to wait for a week you should write on daily basis.
Purchase Good Quality Decal stickers UK

Sep 14, 2015
Rating
starstarstarstarstar
nice post
by: Anonymous

On a friends request I start reading your blog I am really amused with your writing skills, hope you will keep writing.
You always surprised me with your blogs are impressive. Why don’t you write often? I hate it to wait for a week you should write on daily basis.
Purchase Good Quality Decal stickers UK

Aug 26, 2015
Rating
starstarstarstarstar
Nice
by: Anonymous

Event Guard Services


Event Guard Services - Are you involved in planning a major event, such as a convention, a wedding, or a grand opening? If so, you protect your guests and your valuables by hiring a private security company’s event guard services.


Aug 19, 2015
Rating
starstarstarstarstar
True information is shared
by: Edgar

If you like video education then it’s best idea for you to getting higher education. the video we allot are also screened to meet our high standard. Find out more from our reliable essay service uk that can help you to complete your essay on time.

Jul 09, 2012
Rating
starstarstarstarstar
Response to PAH
by: Angie

Hi
Unfortunately I have seen these adverts on other websites, although I don't do facebook. I just wanted to warn people about the new names the company are using. It is time this American Company was taken to task as they are causing havoc for many people, the cream is substandard but they just seem to continue to get away with it. Unbelievable really!

Jul 08, 2012
Rating
starstarstarstarstar
reply to Angie
by: Previous postings signed PAH

Yahoo may have stopped the adverts, but they are rife under various guises all down the right hand side advertising on peoples facebook pages. Pat H

Jul 08, 2012
Rating
starstarstarstarstar
Still Beware
by: Angie

If you read further down I was caught out by this scam, but I did get my money back for the second bottle sent back and my bank have been monitoring my account since. I also managed to stop the adverts on BT Yahoo and so far I have not seen anything more from this company in my inbox. I just want to warn people however that this company are still operating with new products called Revivagenix and Purasilk so please be careful and don't order any trials. The company are still calling them free trials and misleading people.

Jun 30, 2012
Rating
starstarstarstarstar
Still owed money
by: Anonymous

I ordered 3 bottles at £115.00 still waiting after 8 weeks.

Jun 30, 2012
Rating
starstarstarstarstar
Still owed money
by: Anonymous

I ordered 3 bottles at �115.00 still waiting after 8 weeks.

Jun 30, 2012
Rating
starstarstarstarstar
Still owed money
by: Anonymous

I ordered 3 bottles at �115.00 still waiting after 8 weeks.

Jun 26, 2012
Rating
starstarstarstarstar
I've been had too!
by: Anonymous

Oh dear I decided to Google Radialabs & now realise I've been had too to the tune of �54-95,as I found I've been debited this sum on my Bank Statement.
It'll surely make me very warey in the future.
SCUMBAGS

Jun 25, 2012
Rating
starstarstarstarstar
Credit Card Companies endorse this scam
by: Anonymous

I've tried to claim through my credit card Priority Rewards Visa they appear to be uninterested even though this scam is well documented

Jun 25, 2012
Rating
starstarstarstarstar
Credit Card Companies endorse this scam
by: Anonymous

I've tried to claim through my credit card Priority Rewards Visa they appear to be uninterested even though this scam is well documented

Jun 25, 2012
Rating
starstarstarstarstar
Credit Card Companies endorse this scam
by: Anonymous

I've tried to claim through my credit card Priority Rewards Visa they appear to be uninterested even though this scam is well documented

Jun 21, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

Yep...same story here too....got one refund but sent back one tube of cream for a refund over 6 weeks ago...no refund....all emails bounce back...is there a new address/tel no in use??

Jun 13, 2012
Rating
starstarstarstarstar
conned
by: Betty

The only difference this serum has made for me is in my bank card they took three payments out in three weeks and I only received one item. Luckily I paid with my pre paid master card so they could only take
the amount I had in at the time. My pride has been dented falling for this scam

Jun 01, 2012
Rating
starstarstarstarstar
read the small print
by: jen

Hi everyone
I just want to say that I put my first comment on here a year ago to help others and this is still happening and its still going on and hard to stop this company who are based in America but at least I have made people aware now, but want urge you all to please read the small print.
jen.

Jun 01, 2012
Rating
starstarstarstarstar
Scam yes, does it work....yes
by: Anonymous

Such a shame that this is a scam as I have been using the serum now for 3 months (my skin reacted to the cream) and have noticed a big difference. I would gladly pay for this, just sad that it seems you can only get it from them sent monthly etc etc. By the way, I had no problem cancelling once I realised.

May 31, 2012
Rating
starstarstarstarstar
do not fall for this scam
by: julieAnonymous

i was looking at something when the radialabs advert popped up showing a 55yr old woman looking 35 i clicked on to free trial �5.99 nothing else it came 3wks later just found out �54.95 been taken ot of my acc.ive rang 3 nums they dont exist ive emailed em 3 times no reply been into my bank they r stopping it coming out again i suggest u inform ur bank as soon as poss this is a disgrace please dont fall for it my bank said hundreds of women have fallen for this scam

May 31, 2012
Rating
starstarstarstarstar
Another Product maybe!!!!
by: Previous postings signed PAH

On Facebook there is another product this time called ARGAN OIL, have it in mind to delve into, methinks its another scam by these people. Beware Girls they'll stop at nothing! PAH

May 16, 2012
Rating
starstarstarstarstar
Watch it girls they are on facebook!
by: previously initialed comments PAH

Watch it girls they are on face book down the Right Hand side, same woman's face, different product name.
Now using something starting with 'Dead Sea beware its a scam!!!!!!!

May 11, 2012
Rating
starstarstarstarstar
Con
by: Jacqui

Like others I have been trying to cancel payments from Radialabs without success. For two months now they keep taking money out my account. Have been adviced if you can get on to their web site
I believe there is a regestered address if you write to them and take a copy of the letter that might help. I must stress my bank has been very helpful in this matter Well done LLoyds TSB

May 11, 2012
Rating
starstarstarstarstar
Con
by: Jacqui

Like others I have been trying to cancel payments from Radialabs without success. For two months now they keep taking money out my account. Have been adviced if you can get on to their web site
I believe there is a regestered address if you write to them and take a copy of the letter that might help. I must stress my bank has been very helpful in this matter Well done LLoyds TSB

May 10, 2012
Rating
starstarstarstarstar
Repayment
by: Anonymous

I today checked my bank account and noticed they had taken money out. i had not even done the 18 day trial.
Contacted Radialabs aske why i had money taken out they said it was because i had placed order in February. Never recieved cream till 2nd May.
They are going to credit my bank account and give me till end of June before i call to cancel or accept.
After reading everyones comments i think i will be cancelling and visiting the bank to ensure they cant get the money out.
Now wait to see if money appears back in bank

May 08, 2012
Rating
starstarstarstarstar
cancelling card
by: linda

you all seem to think that cancelling card and getting a new one stops them taking money out of your account. well it DOESN'T. cancelled mine, got a new one and then the bank tells me they could still take the money out of that account.

May 08, 2012
Rating
starstarstarstarstar
Victim
by: Anonymous

Another sucker scammed!

Hi have now cancelled my debit card as this is the only way to beat these scammers! have now resigned myself to writing off the money they have already got.

May 08, 2012
Rating
starstarstarstarstar
Victim
by: Anonymous

Another sucker scammed!

Hi have now cancelled my debit card as this is the only way to beat these scammers! have now resigned myself to writing off the money they have already got.

May 08, 2012
Rating
starstarstarstarstar
Victim
by: Anonymous

Another sucker scammed!

Hi have now cancelled my debit card as this is the only way to beat these scammers! have now resigned myself to writing off the money they have already got.

May 06, 2012
Rating
starstarstarstarstar
Anti Ageing
by: T GID



What a scam! I got caught last year purchased a product called Dermalyze. Took 7 weeks to arrive and it was plastic jars with typed lables and no ingredient content or leaflets with it. The product name on the jar was typed with different spelling from the delivery note product note so I did some investigations! hmmm YES a scam. I was wary to use the product on my face so I tested it on my hand as I thought nothing of any worth in the jars! Lucky for me I did only purchase a trial pot. I threatened them and reported them to trading standards. I also contacted the distribution company in the UK who distributeS many other named products..... they have no idea of what they are sending out! their job is just dispatch. I told them also they were dealing with a scam company! If you type in "top 10 antiageing
products into your search bar look out for the adverst showing you a terrific age reduction in the look of your skin....SCAM! Has anyone else come across Dermalyze?

May 04, 2012
Rating
starstarstarstarstar
what a rotter
by: fooled

I also have been taken in but i phoned them and they assurred me that because i cancelled within 18 days specified i would not be charged. However, I rang barclays and advised to cancel my card and they would send me a new one...... troublesome though

May 04, 2012
Rating
starstarstarstarstar
what a rotter
by: fooled

I also have been taken in but i phoned them and they assurred me that because i cancelled within 18 days specified i would not be charged. However, I rang barclays and advised to cancel my card and they would send me a new one...... troublesome though

May 04, 2012
Rating
starstarstarstarstar
Cream Scam
by: Anonymous

Hi Ladies, Just like you all I to was caught by supposed free sample, they took two lots of �54.95 from my account even though no cream was sent.After playing ping pong on the emails I finally said I was going to the fraud squad to expose them along with all the other ladies on this site (no matter what name they tried to go under we would get them shut down.There reply was there had been a computer error and I would get refund in up too 30 days. Surprise, surprise next day I had a full refund.So come on ladies let them know we will all band together and expose them for the scam or scum they are.

May 04, 2012
Rating
starstarstarstarstar
i WAS FOOLED TOO! RADIALABS
by: Judi

Yes, I have just been fooled, too. They are a really devious company, when I got nowhere on the phone I asked to speak to the woman's manager - and of course, they just cut me off! Don't go near this company whatever they say. We need to name and shame them to Watchdog, Which? and the national newspapers - any idea who we need to write to, please?

May 04, 2012
Rating
starstarstarstarstar
i WAS FOOLED TOO! RADIALABS
by: Judi

Yes, I have just been fooled, too. They are a really devious company, when I got nowhere on the phone I asked to speak to the woman's manager - and of course, they just cut me off! Don't go near this company whatever they say. We need to name and shame them to Watchdog, Which? and the national newspapers - any idea who we need to write to, please?

May 04, 2012
Rating
starstarstarstarstar
i WAS FOOLED TOO!
by: Judi

Yes, I have just been fooled, too. They are a really devious company, when I got nowhere on the phone I asked to speak to the woman's manager - and of course, they just cut me off! Don't go near this company whatever they say. We need to name and shame them to Watchdog, Which? and the national newspapers - any idea who we need to write to, please?

May 03, 2012
Rating
starstarstarstarstar
THANK YOU
by: Anonymous

Many thanks to all of you who have posted warning messages. I was googling where to buy the product and came across this site. Thanks to you I have been saved from this scam. People are so devious these days.

May 03, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

I too have been caught out by this company. I managed to get the bank to stop any more money bring taken out of my account.
I never ever received any products, and have not had any money back despite several requests. A BIG lesson learnt on my part.

Apr 29, 2012
Rating
starstarstarstarstar
SCAM SCAM!!
by: Anonymous

yes beware!! i am just about to deliver back the bogus stuff but cannot find address.I work in the area and just around the corner from the so called Radialabs UNIT D I dont think so. I will let you know if it is a true address

Apr 29, 2012
Rating
starstarstarstarstar
SCAM SCAM!!
by: Anonymous

yes beware!! i am just about to deliver back the bogus stuff but cannot find address.I work in the area and just around the corner from the so called Radialabs UNIT D I dont think so. I will let you know if it is a true address

Apr 26, 2012
Rating
starstarstarstarstar
Repayment
by: Lynda

I have just contacted Radialabs by telephone and they have promised me a full refund. They were extremely helpful and I will be watching my account very closely.

Anyone out there who has also been caught by this company should ring

0800 0124 256 - all the information they need is the last 4 digits of the card you used when you ordered the sample products.

Their postal address is in my previous post. Good luck

Apr 26, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Lynda

They got me too! I thought I was just getting a free sample and although I like the cream I don't like the fact that they have hit my bank account. Their address to cancel is Dermalift and Radiabs Returns, Unit 2d, Gatwick Gate Industrial Estate, Lowfield Heath, Crawley, RH11 0TG - telephone 0800 0124 256 which I have managed to find after a great deal of searching. I am about to contact this company to give them notice that I want to cancel but I expect that the payment they have already taken is gone for good. Alternatively I will have to go to my bank and cancel my card. Either way they aren't getting any more out of me.

Apr 26, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Lynda

They got me too! I thought I was just getting a free sample and although I like the cream I don't like the fact that they have hit my bank account. Their address to cancel is Dermalift and Radiabs Returns, Unit 2d, Gatwick Gate Industrial Estate, Lowfield Heath, Crawley, RH11 0TG - telephone 0800 0124 256 which I have managed to find after a great deal of searching. I am about to contact this company to give them notice that I want to cancel but I expect that the payment they have already taken is gone for good. Alternatively I will have to go to my bank and cancel my card. Either way they aren't getting any more out of me.

Apr 25, 2012
Rating
starstarstarstarstar
BT Yahoo
by: Angie

I have just seen the advert again on BT Yahoo and feel like banging my head against a brick wall as I have played ping pong ball with emails back and forth to them. Can anyone tell me if they have had any luck with Watchdog and the opportunity with them to expose this rogue company. It maybe one of the best ways to let people know what is going on in order to stop further fraud. It cannot believe that this company are still able to get away with this, name change or not!

Apr 25, 2012
Rating
starstarstarstarstar
radialabs/rlskincare scam
by: Anonymous

i to have been scammed,payment for post packing only agreed 5.95 cream arrived several weeks later i had already contacted the fruad section of my bank,several weeks later a statement arrived with two lots of money @�54.95 x2 contacted bank again filled in more forms.i have to wait 30days know and hope i get my money back.i feel realy stupid that i got caught. ithought i was a wise pensioner

Apr 25, 2012
Rating
starstarstarstarstar
radialabs/rlskincare scam
by: Anonymous

i to have been scammed,payment for post packing only agreed 5.95 cream arrived several weeks later i had already contacted the fruad section of my bank,several weeks later a statement arrived with two lots of money @�54.95 x2 contacted bank again filled in more forms.i have to wait 30days know and hope i get my money back.i feel realy stupid that i got caught. ithought i was a wise pensioner

Apr 25, 2012
Rating
starstarstarstarstar
radialabs/rlskincare scam
by: Anonymous

i to have been scammed,payment for post packing only agreed 5.95 cream arrived several weeks later i had already contacted the fruad section of my bank,several weeks later a statement arrived with two lots of money @�54.95 x2 contacted bank again filled in more forms.i have to wait 30days know and hope i get my money back.i feel realy stupid that i got caught. ithought i was a wise pensioner

Apr 22, 2012
Rating
starstarstarstarstar
not just radialabs, mystique, mystiquelabs, luminage, revivagenix are scams too
by: Anonymous

These people pretend to offer a free trial, then take hundreds of pounds from your account, claiming you agreed to their terms and conditions - avoid at all costs

Apr 18, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Hi all' please be aware, they are back!! calling themselves Puresilk and Alluria, same Lady in picture as before.

Apr 18, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Hi all' please be aware, they are back!! calling themselves Puresilk and Alluria, same Lady in picture as before.

Apr 18, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Hi all' please be aware, they are back!! calling themselves Puresilk and Alluria, same Lady in picture as before.

Apr 18, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Hi all' please be aware, they are back!! calling themselves Puresilk and Alluria, same Lady in picture as before.

Apr 18, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Hi all' please be aware, they are back!! calling themselves Puresilk and Alluria, same Lady in picture as before.

Apr 18, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Hi all, Iam another victim,sent for my free tial,plus pot of cream,�29-95. As soom as it arrived i had my suspicions,as the product and packaging looked cheap and nasty.At any time did i ever see any terms and conditions, just 18 days to evaluate the product, and make changes to my subscription, i assumed this meant cancelling the product.I e-mailed the company on 26th March to cancel, which they did, and gave me a no.Then on the 27th March they took out �59-95 out of my Bank account.I have contacted my bank,who have cancelled my card, and after thirty days will attempt to get my money back, but i dont hold out alot of hope!
These people are thieves,surely there is something we can do.There is enough proof to put a stop to them, and arrests should be made. Is there any investigations going on.EATERY

Apr 18, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Hi all, Iam another victim,sent for my free tial,plus pot of cream,�29-95. As soom as it arrived i had my suspicions,as the product and packaging looked cheap and nasty.At any time did i ever see any terms and conditions, just 18 days to evaluate the product, and make changes to my subscription, i assumed this meant cancelling the product.I e-mailed the company on 26th March to cancel, which they did, and gave me a no.Then on the 27th March they took out �59-95 out of my Bank account.I have contacted my bank,who have cancelled my card, and after thirty days will attempt to get my money back, but i dont hold out alot of hope!
These people are thieves,surely there is something we can do.There is enough proof to put a stop to them, and arrests should be made. Is there any investigations going on.EATERY

Apr 18, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Hi all, Iam another victim,sent for my free tial,plus pot of cream,�29-95. As soom as it arrived i had my suspicions,as the product and packaging looked cheap and nasty.At any time did i ever see any terms and conditions, just 18 days to evaluate the product, and make changes to my subscription, i assumed this meant cancelling the product.I e-mailed the company on 26th March to cancel, which they did, and gave me a no.Then on the 27th March they took out �59-95 out of my Bank account.I have contacted my bank,who have cancelled my card, and after thirty days will attempt to get my money back, but i dont hold out alot of hope!
These people are thieves,surely there is something we can do.There is enough proof to put a stop to them, and arrests should be made. Is there any investigations going on.EATERY

Apr 18, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Hi all, Iam another victim,sent for my free tial,plus pot of cream,�29-95. As soom as it arrived i had my suspicions,as the product and packaging looked cheap and nasty.At any time did i ever see any terms and conditions, just 18 days to evaluate the product, and make changes to my subscription, i assumed this meant cancelling the product.I e-mailed the company on 26th March to cancel, which they did, and gave me a no.Then on the 27th March they took out �59-95 out of my Bank account.I have contacted my bank,who have cancelled my card, and after thirty days will attempt to get my money back, but i dont hold out alot of hope!
These people are thieves,surely there is something we can do.There is enough proof to put a stop to them, and arrests should be made. Is there any investigations going on.EATERY

Apr 16, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

i also rang the 08000 number and spoke to a lady called vanessa. she cancelled the account and said that i would recieve a full refund in 3-30 days so we shall see. i have also got my bank to send a letter cancelling as well. i managed to get through straight away at 10.30 in the evening so that maybe a good time to try to call. i will keeep you updated as to whether i get my refund or not. if i do i will be more than happy. its definately a lesson learned.

Apr 16, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

i also rang the 08000 number and spoke to a lady called vanessa. she cancelled the account and said that i would recieve a full refund in 3-30 days so we shall see. i have also got my bank to send a letter cancelling as well. i managed to get through straight away at 10.30 in the evening so that maybe a good time to try to call. i will keeep you updated as to whether i get my refund or not. if i do i will be more than happy. its definately a lesson learned.

Apr 16, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

I rang the 08000124256 and spoke to a customer care peson . I had 2 lots of �54.95 taken from my account and fell into the same trap as everyone else. The address the reperesentative on the gave to return the products is:
UNIT 2D
Gatwick Gate Industrial Estate
Ladfield Heath
Crawley
RH11 0TG

I returned mine to Century Product Development
66-68 High Road
Bushey Heath
Hertfordshire
WD23 1GG

So now I have to get the product back from them , God knows how, and return it to Radialabs Centre in Crawley. I have been assured that no more money will be taken from my account but I don't think I can get a refund of the two lots. From what I can see my bank won't help either - a lesson learned for the future.

HL

Apr 14, 2012
Rating
starstarstarstarstar
To Disgraceful posted underneath this one on 13th
by: Previous postings signed PAH

If you have received a second package watch your bank a/c because you will be charged for both the sample one & the second one @ 54.95 each. Scroll down and read a lot more postings: you will gain a lot of knowledge in how to get your full refund. PAH

my anti robot word is abacus, we all need one of those to add up how much we have been scammed!!

Apr 13, 2012
Rating
starstarstarstarstar
Disgraceful
by: Anonymous

I think this company is vile, I too have been conned. I took up on their offer of the trial for �5.99. I did not realised I was subjecting myself to subscription. I did not find the cream any good and even stop using it. I was shocked when I saw another delivery appeared at my address just before easter and only to realise they have taken a total of �54.00 from my account I am so gutted as I was not expecting this and my account has gone overdrawn due to this. i have been trying to contact them since but not been able to speak to anyone. I hope these people realise the stress they have been causing people. and I hope something can be done about them because more and more people is going to get caught in their vicious net.

IODINE

Apr 11, 2012
Rating
starstarstarstar
Success Story
by: Anonymous

Have been conned, just like all of you. Read the small print carefully and it says if you are not happy with the product you ordered you can call and request a refund and what's more you have 30 days after the trial period to do so. I went down this route and was able to get a total refund - RESULT! Good luck.

Apr 11, 2012
Rating
starstarstarstarstar
radial scam
by: Anonymous

i have had 2 payments of 54 95 taken out of my account,,i recieved the free trial and then another jar same size as the free trial 5ml.what a scam..i did actually get through on the phone and cancel all deals with them..i told them i was going to look into it and find out what games they are playing..surely this is illegal...why doesnt someone get them shut down if they have a cosher phone number address and email number

Apr 10, 2012
Rating
starstarstarstarstar
POSTING TIME
by: marie harris

i ordered it on the trail when i realised they take money out of my account i closed my bank account down open another one i was lucky cause i read the small print so i didnt get caught but it took 3 months and serval phone calls before i actually received it

Apr 10, 2012
Rating
starstarstarstarstar
POSTING TIME
by: marie harris

i ordered it on the trail when i realised they take money out of my account i closed my bank account down open another one i was lucky cause i read the small print so i didnt get caught but it took 3 months and serval phone calls before i actually received it

Apr 10, 2012
Rating
starstarstarstarstar
POSTING TIME
by: marie harris

i ordered it on the trail when i realised they take money out of my account i closed my bank account down open another one i was lucky cause i read the small print so i didnt get caught but it took 3 months and serval phone calls before i actually received it

Apr 10, 2012
Rating
starstarstarstarstar
CONNED
by: marie

i to have been conned by this scam and just had �54 taken out of my account,i am reporting this company to watchdog,and i want my money back and i will fight all the way

Apr 10, 2012
Rating
starstarstarstarstar
HERES HOPING
by: mo

Spoke to a woman called Nancy at 08000 124 256 .... she said the return address is Unit 2D, Gatwick Gate, Industrial Estate, Lowfield Heath CAWLEY, RH11 OTG.... ... When the product i didn't order is returned, the refund will be put back into my account!! I wont hold my breath!..... she gave me a cancellation number and an RMA number to put onto the outside of the returning package.... hope this is kosher....!!



Apr 10, 2012
Rating
starstarstarstarstar
To 'Outrageous' posted 10th April
by: Previous postings signed PAH

Hi there you need to persist; read previous postings a lot further down to glean as much information on the actions to take. Good Luck PAH

Apr 10, 2012
Rating
starstarstarstarstar
THANK GOD FOR FORUMS LIKE THIS
by: Anonymous

I ordered my trial cream on Sunday, realised it was a scam thanks to all of you on here. It's impossible to get through on any of their phone numbers (how convenient for them) so I have emailed them. I've cancelled my credit card and hopefully will get a refund from them of �5.95 for the trial cream. Thank you to the people who got their true email address as it doesn't tell you anywhere!! (once again how convenient!) Their correct email is info@radialabs.com I hope this company get what they deserve!!

Apr 10, 2012
Rating
starstarstarstarstar
Outrageous!
by: Anonymous

I too have been a victim of this ridiculous scam and what I thought was a free sample where I paid postage and packaging of �5.95 and have now had a further 2 payments of �54.95 taken from my account. Have just spoken to the bank to try and sort it out and the only way we can prevent further payments being made is to cancel the account and get a new debit card. Have had no luck trying to contact Redialabs. Keep getting an answerphone and then cut off. Think this one needs to be reported to Watchdog!!

Apr 10, 2012
Rating
starstarstarstarstar
Outrageous!
by: Anonymous

I too have been a victim of this ridiculous scam and what I thought was a free sample where I paid postage and packaging of �5.95 and have now had a further 2 payments of �54.95 taken from my account. Have just spoken to the bank to try and sort it out and the only way we can prevent further payments being made is to cancel the account and get a new debit card. Have had no luck trying to contact Redialabs. Keep getting an answerphone and then cut off. Think this one needs to be reported to Watchdog!!

Apr 05, 2012
Rating
starstarstarstarstar
Hi Angie & Fenella
by: PAH update

Had an email from Radialabs today to say that a refund had been made for 54.95 to my account and that it could take 30days. Will not leave it there till I get a refund for the free sample that proves to be anything but a free sample, the war will persist. None of us ladies are idiots and there is no mention of a charge on the order confirmation emails we get; just the bloody post and packing. And that bloody anti wrinkle advert persists on google. PAH
and the anti robot word is NOODLE that's about right!

Apr 05, 2012
Rating
starstarstarstarstar
BT Yahoo
by: For PAH by Angie

Hi PAH, thank you for your last post - I have passed the information on to the contact I have and I will let you know if I get a response.

Apr 04, 2012
Rating
starstarstarstarstar
ANGIE
by: previous signed PAH

It's 11:15pm Wednesday 4th April and there appears to be another anti wrinkle advert on Yahoo, admittedly under a different product name but looks like a re-jigged advert to me, same younger women's face but a different name and living location. Did not want to delve to far into the site they might connect my post code with my Credit card details they have on file. PAH

Apr 04, 2012
Rating
starstarstarstarstar
Thanks
by: Angie

Hi Laura, thanks for this information, just want to say that I actually cancelled the subscription last month and got an email confirming this. I was refunded for one lot of cream that I returned - I could not return the original package as I had used some of the cream as I thought it was a sample. I am just saying even though I thought everything was finished with this company, they still took money out this month but it was refunded straight back. The fraud department at my bank think it was a one off and they realised straight away my subscription was cancelled, but they are still keeping an eye on my account, so I just want to warn people.

Apr 04, 2012
Rating
starstarstarstarstar
Address to send Radaialabs back to.
by: Anonymous

I also have put a stop to my card/ acc and phoned the company today the day the goods came.

They told me that the money had'nt come out of my Acc!! but My husband works in the bank and he told me that it came out 3days before the goods came, 4th of April.( 1st April yes a joke )
I told them that the money wasnt on hold but had been taken out the acc, I was still told I was wrong.

I have called the fraud team and put a stop to the acc.
I phoned City link and got the Address from them
they told me that it was unit 1d / but I made more calls and was told that it was Unit 2D
Gatewick gate/ Charwood Rd/ Lowfield heath/ Crowlay/ RH11 OTG.

You need to call 08000-124256 and they will give you a ref no and you need to put RMA at the start
of the ref number's goods came today and are going back 5th as the post office is closed this afternoon. Good Luck they should never been able to sell goods like this.
PS I will tell you if I get the money back.
PPS I also asked them to email me back about this call we shall see.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Laura.

Apr 04, 2012
Rating
starstarstarstarstar
Keep checking your account
by: Angie

Hi just wanted to say to everyone keep checking your account. I got a refund last month for returned cream, but this month they took the money out of my account but then refunded it straight away. My banks fraud department are continuing to check my account to look for this company and said I will get the money straight back. The only way to fully stop this is totally change my bank account as cancelling my debit card and getting a new one will not stop access. I don't want to change bank accounts as this will be a lengthy process, but it may come to this. Thanks to the last post with the new number. I tried the old number and it is dead and when I tried to google the radialabs website nothing came up. I think slowly but surely things are catching up with this company!

Apr 04, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

If anyone is struggling with phone numbers for these con artists I emailed Dermalift, Radialabs and Pure Source stating that they were being investigated in the UK. They emailed me back saying my subscription was cancelled. They send another phone number 0800 01264 263 which was the original number on their website. Good luck.

Apr 03, 2012
Rating
starstarstarstarstar
Fenella (hope I've spelt that right)
by: Previous posts signed PAH

Fenella,
You will need to track back to previous postings by myself and others. I have phoned consumer protect and with their help have reported this to fraud prevention and been given a crime number. Have now referred the matter to the retail dispute department of my credit card. PAH

Apr 03, 2012
Rating
starstarstarstarstar
CON TRICK
by: FENELLA

As a O.A.P female and on very limited income I did think twice about sqandering 5.99 on a beauty product. The advert was very good, I should have known better and pressed the Free Sample button on 18th Jan.
Received the product, did`nt suit me, it was only on receiving the second lot 21st Feb that I was concerned,I `phoned my Bank straight away, expensive but I only get my statement monthly on the 25th to find that Riskincare had withdrawn 54.95 on 8th Feb, Bank advised me to change my card, I did. After many dead-ends trying to get in touch with Riskincare and Radialabs, `phoned Bank again and they gave me a number to try. Success at last,young lady told me to return product and I would get a refund. When my Bank Statement came tho` on the 25th I was horrified to find they had withdrawn another 54.95 on 23rd Feb. Asked Bank not to honour any more withdrawls, sorry they said ,"we need to give the company 30days notice, I pointed out that by that time they could withdraw another two payments". Bank says " sorry about that, should have read the small print" I am at my wits end, 5.99 indulgence looks like a 224pound financial body blow. That is if it stops there, any advice welcome. Fenella.

Apr 03, 2012
Rating
starstarstarstarstar
scammed and robbed
by: Anonymous

Same as everyone else. Ordered the freebie now can't stop further orders. About to cancel my credit card to prevent further payments being taken. Oh the price of wanting to look younger...thing is though, i think Avon products do the same thing and makeup goes over the top better than Radialabs cream which just peels off when you apply your foundation.

Apr 03, 2012
Rating
starstarstarstarstar
BT Yahoo
by: Angie

Just to let you all know that BT Yahoo have confirmed that the advert was removed from their sites on 31 March 2012, so hopefully we won't see anymore!

Apr 03, 2012
Rating
starstarstarstarstar
BT Yahoo
by: Angie

Just to let you all know that BT Yahoo have responded to my emails and informed me that the advert has been blocked and they are not sure why it appeared in my inbox again. I have given them details of the dates and where I saw it and they are going to check it out, but as far as they are concerned the advert is blocked - so thanks to them! If anyone else has seen it on this site, can they post when and where and I will let them know.

Apr 01, 2012
Rating
starstarstarstarstar
Response to last post
by: Angie

I had the same response as you when I received the second package of cream. I too returned this after speaking to someone and cancelling the subscription. I tracked through Royal Mail and the company disputed the return and made it difficult until I emailed them the signature of the employee who received the return. I have, however not had any joy with a refund for the first so called sample of cream. They refuse to answer my emails about the ethics of what they are doing and just keep hiding behind the fact that they have terms and conditions on their website - albeit they are hard to find and are not evident when you sign up. To the people struggling to return unopened cream, then I just suggest that they should be persistent, they will eventually get through. Check out the telephone numbers and email addresses we have all used further down this thread and don't give up!

Mar 31, 2012
Rating
starstarstarstarstar
Can't understand it
by: Mary

In response to PAH - I can't understand why everyone is treated so differently by this company. I did check my credit card statement and got on to the card company who gave me the telephone number which, when I range was answered immediately by a lady called Barbara. I did have quite a conversation with her and she emailed me the returns number and a few conditions to fulfill i.e. the need to prove delivery (not postage) hence I used special delivery, the returns number (without which they would not accept the package) and the date by which the sample had to be returned. I did track it and gave them a week to respond after delivery, when contacted she did try to say that she had no record of delivery, but I gave her the tracking number and asked her to track the parcel into the company (which can be done on the special delivery service). Once she had done this, the money was refunded within four days. Why isn't everyone being treated in this way? Why can't people get through on the phone?

Mar 31, 2012
Rating
starstarstarstarstar
To the post on 31st march from anonymous
by: PAH update

How soon after the so called free trial package arrived, did the next one arrive? Mine were almost a month apart, I had not had my Credit card statement so totally unaware of the debits beyond the �5.95 for the carriage charge of the free sample (which wasn't of course), and not alerted till the second arrived on 5th March. Have been struggling to get my �109.90 back since then. Have photocopied everything and tracked my package back. have even got a crime number from the police fraud dept. Doesn't seem to make any difference to Radilabs. PAH

Mar 31, 2012
Rating
starstarstarstarstar
How I got a refund from Radialabs
by: Anonymous

I received the sample from Radialabs but then I received a 2nd supply of cream in a sealed envelope with a covering invoice inside a courier envelope. Immediately suspicious, I did not open the Radialabs sealed envelope.

On checking my bank account, I found that Radialabs had taken 2 x �54.95 from my account.

I contacted my bank, who immediately cancelled my Visa Card, so that Radialabs could not take any further payments. The bank advised me that they had a lot of similar complaints, some people had got their money back, others hadn't. They advised me to approach the company myself first & if unsuccessful, to report back to them.

I rang the courier company that delivered the second supply of cream to find out who their client was. I then returned the cream 'recorded delivery', together with radialab's invoice, the courier packaging and a covering letter, saying that I had not authorised radialabs to take any further payment from my bank account & I wanted an immediate refund.

I also emailed Radialabs on info@radialabs.co.uk to let them know what I was doing.

Both amounts were refunded.

Make sure that you take photos of their invoice, their packaging & the courier packaging.

Good luck!

Mar 31, 2012
Rating
starstarstarstarstar
How I got my money refunded
by: Anonymous

I received the sample from Radialabs but then I received a 2nd supply of cream in a sealed envelope with a covering invoice inside a courier envelope. I did not open the Radialabs sealed envelope.

On checking my bank account, I found that Radialabs had taken 2 x �54.95 from my account.

I contacted my bank, who immediately cancelled my Visa Card, so that Radialabs could not take any further payments. The bank advised me that they had a lot of similar complaints, some people had got their money back, others hadn't. They advised me to approach the company myself first & if unsuccessful, to report back to them.

I rang the courier company that delivered the second supply of cream to find out who their client was. I then returned the cream 'recorded delivery', together with radialab's invoice, the courier packaging and a covering letter, saying that I had not authorised Radialabs to take any further payment from my bank account & I wanted an immediate refund.

I also emailed Radialabs on info@radialabs.co.uk to let them know what I was doing.

Both amounts were refunded.

Make sure that you take photos of their invoice, their packaging & the courier packaging.

Good luck!

Mar 31, 2012
Rating
starstarstarstarstar
Interesting
by: Angie

Its interesting that Barclaycard and also it now seems BT Yahoo are being taken in by this Company. They may have a website that has terms and conditions in the small print, but how many of us actually saw a link to this when we answered the advert on BT Yahoo? Where on that small form did it clearly say that this was a subscription. Does it make this right just because they have terms and conditions in an obscure place? The thing that both Barclaycard and BT Yahoo are missing is that at no time do this company either send you an email to confirm you have signed up to a subscription or do they inform you with the cream, if you do actually receive it. Radialabs are unethical in their practice. Again it is down to money - BT Yahoo are obviously getting a lot of money for advertising this scam company and Barclaycard do not want to refund lots of people. It is outrageous that this is still going on after a year. But I still say what comes around goes around - I don't know how these people who work for Radialabs sleep straight in their beds at night, I would rather be unemployed!

Mar 31, 2012
Rating
starstarstarstarstar
PHONE IS DISCONNECTED
by: Lindy

I didn't even receive my free trial and the 0800 number is disconnected. Barclaycard refunded my �5.95 but argued that the company is not a scam as they have lots of customers trying to reclaim subsequent money taken from their account cos they haven't read the small print i.e.ring the company(on the disconnected number) to cancel!

Mar 30, 2012
Rating
starstarstarstarstar
me too
by: Anonymous

this is terrible i too have been stung for 56 quid my bank said they could not stop any further payments being taken even thou i have reported it as fraudulent use on my account!!! madness

Mar 30, 2012
Rating
starstarstarstarstar
me too
by: Anonymous

this is terrible i too have been stung for 56 quid my bank said they could not stop any further payments being taken even thou i have reported it as fraudulent use on my account!!! madness

Mar 30, 2012
Rating
starstarstarstarstar
Reply to Kathy
by: previously posted as PAH

Kathy, if like most of us who were sucked in via the advert that kept popping up every time you logged into Yahoo (the one with the women 57 who looked 27 after using Radilabs), you were getting a risk free sample for the postage of �5.95p: none of us ever saw a terms and conditions front page, and certainly the order confirmation that came by email never had a mention of any terms and conditions. The packing note said something vague about a subscription, but no finite instructions about being charged the price of 54.95 for this supposed free sample. Hells bells none of us girls are so stupid that we would pay that price for 3 teaspoons of what was advertised as a sample. The real thing (which we did not agree to buy further supplies of, or so we thought)when it arrives is exactly the same size! I am still awaiting a refund to my Card. see some earlier postings once you get past all the repeats PAH

Mar 30, 2012
Rating
starstarstarstarstar
terms and conditions?
by: Kathy

Did anybody see the terms and conditions which we all supposedly agreed to? And, if so,what did they say about the fact that the �5.99 was just for the shipping, and,if we didn't return the product after a set time, we would be charged the full price of �54.95?
I have just had a really unhelpful conversation on the phone with an American guy, who said that everything was set out in the terms and conditions, and that I mustn't have read them them sufficiently. In other words, it was my fault that i am now �60 worse off!!

Mar 30, 2012
Rating
starstarstarstar
money taken without my authorisation
by: Anonymous

I purchased a product from Radialabs online for �5.95, which was eventually delivered to my home address, although the payment was taken from my account on the day of order.
A couple of weeks later,I noticed a further amount of �54.95 had been taken from the same account by Radialabs- I had not placed an order for anything else.
I reported this to my bank, who told me that they are aware of Radialabs fraudulently taking money from bank accounts and are investigating these matters.
I have emailed Radialabs,asking for an explanation and requesting a repayment in full.
Nothing so far.
What a surprise!!
Do not use this "company". Thyey are not safe or secure.

Mar 30, 2012
Rating
starstarstarstar
money taken without my authorisation
by: Anonymous

I purchased a product from Radialabs online for �5.95, which was eventually delivered to my home address, although the payment was taken from my account on the day of order.
A couple of weeks later,I noticed a further amount of �54.95 had been taken from the same account by Radialabs- I had not placed an order for anything else.
I reported this to my bank, who told me that they are aware of Radialabs fraudulently taking money from bank accounts and are investigating these matters.
I have emailed Radialabs,asking for an explanation and requesting a repayment in full.
Nothing so far.
What a surprise!!
Do not use this "company". Thyey are not safe or secure.

Mar 30, 2012
Rating
starstarstarstar
money taken without my authorisation
by: Anonymous

I purchased a product from Radialabs online for �5.95, which was eventually delivered to my home address, although the payment was taken from my account on the day of order.
A couple of weeks later,I noticed a further amount of �54.95 had been taken from the same account by Radialabs- I had not placed an order for anything else.
I reported this to my bank, who told me that they are aware of Radialabs fraudulently taking money from bank accounts and are investigating these matters.
I have emailed Radialabs,asking for an explanation and requesting a repayment in full.
Nothing so far.
What a surprise!!
Do not use this "company". Thyey are not safe or secure.

Mar 30, 2012
Rating
starstarstarstar
money taken without my authorisation
by: Anonymous

I purchased a product from Radialabs online for �5.95, which was eventually delivered to my home address, although the payment was taken from my account on the day of order.
A couple of weeks later,I noticed a further amount of �54.95 had been taken from the same account by Radialabs- I had not placed an order for anything else.
I reported this to my bank, who told me that they are aware of Radialabs fraudulently taking money from bank accounts and are investigating these matters.
I have emailed Radialabs,asking for an explanation and requesting a repayment in full.
Nothing so far.
What a surprise!!
Do not use this "company". Thyey are not safe or secure.

Mar 30, 2012
Rating
starstarstarstar
money taken without my authorisation
by: Anonymous

I purchased a product from Radialabs online for �5.95, which was eventually delivered to my home address, although the payment was taken from my account on the day of order.
A couple of weeks later,I noticed a further amount of �54.95 had been taken from the same account by Radialabs- I had not placed an order for anything else.
I reported this to my bank, who told me that they are aware of Radialabs fraudulently taking money from bank accounts and are investigating these matters.
I have emailed Radialabs,asking for an explanation and requesting a repayment in full.
Nothing so far.
What a surprise!!
Do not use this "company". Thyey are not safe or secure.

Mar 30, 2012
Rating
starstarstarstarstar
SCAM
by: pamela

i have just phoned this company and they have given me an address to send the product back and a cancellation no.they said it will take about 30 days and i will get a full refund,i had emailed them when i got my first sample and cancelled but they say they never received an email which of course they did unless thats a false address too!!they said they will look into that and email me back but we will see!its disgustin how this is allowed to happen!!

Mar 30, 2012
Rating
starstarstarstarstar
Hi Angie
by: PAH update

Have gone via the fraud route, wrote to Radialabs actually quoting the crime number and demanding my unauthorised card debits of �109.90p be returned to my account. This has not happened of course!

Could we do you think REPORT YAHOO to the anti fraud section of the law, as actually receiving payment for this advertising, and knowingly allowing this scam to continue???? PAH

Hey that's a laugh! the anti robot word is online maybe I should add fraud!

Mar 30, 2012
Rating
starstarstarstarstar
BT Yahoo
by: Angie

I worked really hard to get the advert removed from BT Yahoo. I finally managed to get a response to my emails and was told that the advert would be blocked and I feel this did happen for a few weeks as I did not see it. However, I have logged onto my email this morning and it is there again. I am so angry - I have sent another email to BT Yahoo asking why this is so, but I am not holding my breath in getting a reply. It is clear that this company are way out of line, the whole thing is corrupt, but why isn't anybody taking it seriously. I had to fight with my bank over this and I have been a loyal customer to them for over 30 years. Has anyone got any suggestions going forward?

Mar 29, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Keep ringing Radialabs- and the correct number is
0800 0124 256
and get a cancellation number. Then ring back and demand a refund - you then have to return the sample pot. They will give you an address in Crawley and another reference number. You have to have the returned goods tracked and you must ring them again when you know the goods have arrived. They will then refund your money.
I have also reported them to Action Fraud (and you can report them online at www.actionfraud)and this will then go to the Police. However, as it is the USA there is little they can do other than report to their equivalents in the States.
Perhaps we should ask for an extradition of the CEO?!

Mar 29, 2012
Rating
starstarstarstarstar
card cancel
by: Anonymous

just another note, i rang my bank and if you cancel your card they can still keep billing you because its a subscription payment. tell your bank to go through the fraud department you bank will explain it but its something to do with cancelling yopur subscription then after 30 days they cant take anymore money

Mar 29, 2012
Rating
starstarstarstarstar
radialabs telephone number
by: Anonymous

hello everyone just to let you know the phone number on the dispatch note is wrong there is a number missing its 08000124256 dont let them tell you a load of crap, they tried to tell us we were over our 18 days as the 18 days starts the day you order it... it took 15 days to arrive!!!! but soon as i told them the telephone number is wrong on the despatch note they refunded us straight away!

Mar 29, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Anonymous

I ordered the sample product and did not receive it, am very cross had to go to my bank and cancel my card so as they cant take any money. Its terrible that these adverts are still on and allowed to remain .

Mar 29, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Anonymous

I ordered the sample product and did not receive it, am very cross had to go to my bank and cancel my card so as they cant take any money. Its terrible that these adverts are still on and allowed to remain .

Mar 29, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Anonymous

I ordered the sample product and did not receive it, am very cross had to go to my bank and cancel my card so as they cant take any money. Its terrible that these adverts are still on and allowed to remain .

Mar 28, 2012
Rating
starstarstarstarstar
I Have Been Scammed
by: Anonymous

Like these other people I too ordered the sample at the cost of �5.95 for postage. I have since been charged �54.95 which was not authorised. I contacted Radialabs by email and was told I could only get a refund after I return their product. The only problem "I have never received their product" neither the sample nor a months supply. There were no terms and conditions within the Yahoo advert which expained a futher fee would be taken from my bank. I have stopped my card but I am worried they will continue to take my money.

Mar 27, 2012
Rating
starstarstarstarstar
Agreed
by: Mary

I agree with PAH - I don't remember where I picked up the advert, but there were no terms and conditions and no mention of a recurring payment of �54.95. If I had seen this I would NOT have ordered the product.

Mar 27, 2012
Rating
starstarstarstarstar
OK if you didn't go via Yahoo advert
by: PAH

NOT AS EASY AS THAT FOR MOST OF US WHO WERE SCAMMED

If you got into radialabs via the wrinkle cure advert that popped up everytime you logged onto the internet, you never got the front page with Terms and conditions. You were kept totally ignorant of these until after they had taken your money, got your card/bank details, and you were trying to stop further loss of money. PAH

Mar 27, 2012
Rating
starstarstarstarstar
RADIAL LABS TERMS AND CONDITIONS
by: Anonymous

http://www.radialabswrinklereducer.com/terms-condition DON'T BE SUCKED IN FOR THE FREE (NOT ON YOUR LIFE OFFER).....

Mar 27, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

when you have written on the post comment page you dont't have to re-type it over and over again... submit and WAIT.. go and do something else and then come back to it .(on the web page) for complaints and there you will see that your comment has been posted.IF YOU READ THE TERMS AND CONDITIONS IT STATES THAT MONIES WILL BE TAKEN FROM THE BANK ACCOUNT IF THE ORDER ISN'T CANCELLED WITHIN THE FIRST 18 DAYS.... YOU MUST GET A CANCELLATION NUMBER ON THE EMAIL AND SAVE IT.

Mar 27, 2012
Rating
starstarstarstarstar
Hi Newby
by: previous signed PAH

Try reading mine and others posts further down. You will find the phone numbers for Radilabs that are in the UK and active. Good luck PAH

Mar 27, 2012
Rating
starstarstarstarstar
worried
by: Anonymous

I didn't realise this was a scam,however naive am i and stupid. I wondered why when i checked my account that i had been billed again when i was sure i had already been billed. In fact i know i was,i just want to cancel it now,i can't afford though to call the number especially if its based in Miami. I won't do anything like this again in a hurry. But i need to know how to go about cancelling it. I did leave a message not by phone though. Well thats taught me a lesson i think.

Mar 27, 2012
Rating
starstarstarstarstar
worried
by: Anonymous

I didn't realise this was a scam,however naive am i and stupid. I wondered why when i checked my account that i had been billed again when i was sure i had already been billed. In fact i know i was,i just want to cancel it now,i can't afford though to call the number especially if its based in Miami. I won't do anything like this again in a hurry. But i need to know how to go about cancelling it. I did leave a message not by phone though. Well thats taught me a lesson i think.

Mar 27, 2012
Rating
starstarstarstarstar
worried
by: Anonymous

I didn't realise this was a scam,however naive am i and stupid. I wondered why when i checked my account that i had been billed again when i was sure i had already been billed. In fact i know i was,i just want to cancel it now,i can't afford though to call the number especially if its based in Miami. I won't do anything like this again in a hurry. But i need to know how to go about cancelling it. I did leave a message not by phone though. Well thats taught me a lesson i think.

Mar 26, 2012
Rating
starstarstarstarstar
Help vs Radialabs
by: Anonymous

Having read all the correspondance, concluded that we had not got to the correct website to discover the T&C's of this organisation. It is actually http://www.radialabsdirect.com/ decided to call their correct no 0800 012 4256 and was answered by a call centre in Miami. The guy was pleasant and confirmed that as we had not cancelled they continue to bill you �54.94 a month until you do! So I cancelled today and they e-mailed me immediately with a cancellation number. I had received the 2nd product on March 23 and have returned it today to their Gatwick depot and have been told to expect a refund within 30 days and that no further debits will be taken from my account - so it looks like this sorry business has ended - at least for me. Hope this helps others.

Mar 26, 2012
Rating
starstarstarstarstar
Getting action from Radialabs
by: Anonymous

Having read all the correspondance, concluded that we had not got to the correct website to discover the T&C's of this organisation. It is actually http://www.radialabsdirect.com/ decided to call their correct no 0800 012 4256 and was answered by a call centre in Miami. The guy was pleasant and confirmed that as we had not cancelled they continue to bill you �54.94 a month until you do! So I cancelled today and they e-mailed me immediately with a cancellation number. I had received the 2nd product on March 23 and have returned it today to their Gatwick depot and have been told to expect a refund within 30 days and that no further debits will be taken from my account - so it looks like this sorry business has ended - at least for me. Hope this helps others.

Mar 26, 2012
Rating
starstarstarstarstar
Getting action from Radialabs
by: Anonymous

Having read all the correspondance, concluded that we had not got to the correct website to discover the T&C's of this organisation. It is actually http://www.radialabsdirect.com/ decided to call their correct no 0800 012 4256 and was answered by a call centre in Miami. The guy was pleasant and confirmed that as we had not cancelled they continue to bill you �54.94 a month until you do! So I cancelled today and they e-mailed me immediately with a cancellation number. I had received the 2nd product on March 23 and have returned it today to their Gatwick depot and have been told to expect a refund within 30 days and that no further debits will be taken from my account - so it looks like this sorry business has ended - at least for me. Hope this helps others.

Mar 26, 2012
Rating
starstarstarstarstar
Radial Labs Stop and Cancellation
by: SMS of Emsworth

Having read all the correspondance, concluded that we had not got to the correct website to discover the T&C's of this organisation. It is actually http://www.radialabsdirect.com/ decided to call their correct no 0800 012 4256 and was answered by a call centre in Miami. The guy was pleasant and confirmed that as we had not cancelled they continue to bill you �54.94 a month until you do! So I cancelled today and they e-mailed me immediately with a cancellation number. I had received the 2nd product on March 23 and have returned it today to their Gatwick depot and have been told to expect a refund within 30 days and that no further debits will be taken from my account - so it looks like this sorry business has ended - at least for me. Hope this helps others.

Mar 26, 2012
Rating
starstarstarstarstar
Radial Labs Stop and Cancellation
by: SMS of Emsworth

Having read all the correspondance, concluded that we had not got to the correct website to discover the T&C's of this organisation. It is actually http://www.radialabsdirect.com/ decided to call their correct no 0800 012 4256 and was answered by a call centre in Miami. The guy was pleasant and confirmed that as we had not cancelled they continue to bill you �54.94 a month until you do! So I cancelled today and they e-mailed me immediately with a cancellation number. I had received the 2nd product on March 23 and have returned it today to their Gatwick depot and have been told to expect a refund within 30 days and that no further debits will be taken from my account - so it looks like this sorry business has ended - at least for me. Hope this helps others.

Mar 26, 2012
Rating
starstarstarstarstar
Radial Labs Stop and Cancellation
by: SMS of Emsworth

Having read all the correspondance, concluded that we had not got to the correct website to discover the T&C's of this organisation. It is actually http://www.radialabsdirect.com/ decided to call their correct no 0800 012 4256 and was answered by a call centre in Miami. The guy was pleasant and confirmed that as we had not cancelled they continue to bill you �54.94 a month until you do! So I cancelled today and they e-mailed me immediately with a cancellation number. I had received the 2nd product on March 23 and have returned it today to their Gatwick depot and have been told to expect a refund within 30 days and that no further debits will be taken from my account - so it looks like this sorry business has ended - at least for me. Hope this helps others.

Mar 26, 2012
Rating
starstarstarstarstar
Radial Labs Stop and Cancellation
by: SMS of Emsworth

Having read all the correspondance, concluded that we had not got to the correct website to discover the T&C's of this organisation. It is actually http://www.radialabsdirect.com/ decided to call their correct no 0800 012 4256 and was answered by a call centre in Miami. The guy was pleasant and confirmed that as we had not cancelled they continue to bill you �54.94 a month until you do! So I cancelled today and they e-mailed me immediately with a cancellation number. I had received the 2nd product on March 23 and have returned it today to their Gatwick depot and have been told to expect a refund within 30 days and that no further debits will be taken from my account - so it looks like this sorry business has ended - at least for me. Hope this helps others.

Mar 23, 2012
Rating
starstarstarstarstar
RADIALABS
by: Anonymous

This company is registered in companies house uk under Century Product Development Co Ltd company No 07696210 Overseas House 66 68 High Rs Bushey Heath Herts WD23 1GG or 3 rd Floor 207 Regent St London W1B 3HH

Mar 23, 2012
Rating
starstarstarstarstar
RADIALABS
by: Anonymous

This company is registered in companies house uk under Century Product Development Co Ltd company No 07696210 Overseas House 66 68 High Rs Bushey Heath Herts WD23 1GG or 3 rd Floor 207 Regent St London W1B 3HH

Mar 23, 2012
Rating
starstarstarstarstar
Fraud SCAM
by: Anonymous

I had a label on the packaging of the bottles manufactured for Century Product Development Co Ltd Overseas House 66-68 High Rd Bushey Heath Hertfordshire WD23 1GG UK This company is also at 3rd Floor 207 Regent St London 1B 3HH and is register to Companies House at both of these addresses company number 07896210 I had 3 lots of monies taken from my bank account without even ordering anything got onto my bank fraud department and they stopped any further payments from my account and stated this is a well esculated scam They are register as a private limited company

Mar 23, 2012
Rating
starstarstarstarstar
Fraud SCAM
by: Anonymous

I had a label on the packaging of the bottles manufactured for Century Product Development Co Ltd Overseas House 66-68 High Rd Bushey Heath Hertfordshire WD23 1GG UK This company is also at 3rd Floor 207 Regent St London 1B 3HH and is register to Companies House at both of these addresses company number 07896210 I had 3 lots of monies taken from my bank account without even ordering anything got onto my bank fraud department and they stopped any further payments from my account and stated this is a well esculated scam They are register as a private limited company

Mar 23, 2012
Rating
starstarstarstarstar
Fraud SCAM
by: Anonymous

I had a label on the packaging of the bottles manufactured for Century Product Development Co Ltd Overseas House 66-68 High Rd Bushey Heath Hertfordshire WD23 1GG UK This company is also at 3rd Floor 207 Regent St London 1B 3HH and is register to Companies House at both of these addresses company number 07896210 I had 3 lots of monies taken from my bank account without even ordering anything got onto my bank fraud department and they stopped any further payments from my account and stated this is a well esculated scam They are register as a private limited company

Mar 23, 2012
Rating
starstarstarstarstar
Fraud SCAM
by: Anonymous

I had a label on the packaging of the bottles manufactured for Century Product Development Co Ltd Overseas House 66-68 High Rd Bushey Heath Hertfordshire WD23 1GG UK This company is also at 3rd Floor 207 Regent St London 1B 3HH and is register to Companies House at both of these addresses company number 07896210 I had 3 lots of monies taken from my bank account without even ordering anything got onto my bank fraud department and they stopped any further payments from my account and stated this is a well esculated scam They are register as a private limited company

Mar 23, 2012
Rating
starstarstarstarstar
Fraud SCAM
by: Anonymous

I had a label on the packaging of the bottles manufactured for Century Product Development Co Ltd Overseas House 66-68 High Rd Bushey Heath Hertfordshire WD23 1GG UK This company is also at 3rd Floor 207 Regent St London 1B 3HH and is register to Companies House at both of these addresses company number 07896210 I had 3 lots of monies taken from my bank account without even ordering anything got onto my bank fraud department and they stopped any further payments from my account and stated this is a well esculated scam They are register as a private limited company

Mar 23, 2012
Rating
starstarstarstarstar
BIG THANKYOU
by: linda

thank you every body who wrote their comments, ive been trying to order the radialabs poduct like yourself, i think due to all your hard work the advert has now been blocked. thankyou to everyone.

Mar 22, 2012
Rating
starstarstarstar
radialabs scam
by: Anonymous

I thought I'd try the 'free' offer. I did receive the trial offer and thought I'd paid the postage and packing fees. I did not at any point agree to any acceptance of terms and conditions and did not give permission to use my credit card for anything else other than the postage. Now, over �250 down over my Halifax card, not being able to contact the wretched company and getting no help whatsoever from them, I cancelled my card and their products and sent them all back. Cancel by E-mail info@radialabs.com
Their terms and conditions are: they send you the stuff from the US and you need to send it back to the US within 14 days (that is, if you kept the address). If you don't they will bill you for up to �70 per product monthly, but ship it to you when they wish - always well after they have taken your money. Return items registered to
Radialabs,Unit2d Gatwick gate Industrial Estate, Lowfield Heath, Crawley RH1 10TG.

Mar 22, 2012
Rating
starstarstarstar
radialabs scam
by: Anonymous

I thought I'd try the 'free' offer. I did receive the trial offer and thought I'd paid the postage and packing fees. I did not at any point agree to any acceptance of terms and conditions and did not give permission to use my credit card for anything else other than the postage. Now, over �250 down over my Halifax card, not being able to contact the wretched company and getting no help whatsoever from them, I cancelled my card and their products and sent them all back. Cancel by E-mail info@radialabs.com
Their terms and conditions are: they send you the stuff from the US and you need to send it back to the US within 14 days (that is, if you kept the address). If you don't they will bill you for up to �70 per product monthly, but ship it to you when they wish - always well after they have taken your money. Return items registered to
Radialabs,Unit2d Gatwick gate Industrial Estate, Lowfield Heath, Crawley RH1 10TG.

Mar 21, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

Well
I looked on my emails and found these pictures 0f women with and without wrinkles..I thought my god I shall have a go at this.went onto the website and ordered the trial cream �5.95
That was on the 11th march .Then I thought
I would just check on other womens thoughts and then found to my horror it was all a SCAM. I felt sick.I phoned my bank and cancellled my card ..that was that evening..then 0n the 12 March
I checked my bank balance and found the amount had been withdrawn in between ordering and cancelling my card..(within half an hour) So what do I do now. I would have to open another bank account and cancel the old one(which I did).I got in touch with all the direct debit accounts and phoned the number of RADIALABS (on this page)I got through on the number and spoke to a person..got the order cancelled and have got an email number of cancellation.(YOU MUST MAKE SURE YOU GET A CANCELLATION NUMBER On the radialabs front page there is the terms and conditions...... and the order HAS to be cancelled within the first 18 days otherwise you are beholden to pay for the next months cream.
Anyway I have contacted RIPOFF BRITAIN and WATCHDOG..and sent this website to both of them........WE SHALL WAIT AND SEE WHAT HAPPENS

Mar 21, 2012
Rating
starstarstarstarstar
UNDER THE CONMAN'S GRIP
by: Anonymous

I was dumbed to believe the information I got through the internet regarding the genuineness of Radialabs' products. I ordered for the trial Dermalift cream for my wife and paid the shipment fee of �5.95.Even before i received this trial sample, my bank account had already been debited with not only the shipping fee but also the cost of another consignment costing �59.95 which I had not ordered.
I tried the number they had indicated in the dispatch note 0800-124-256 to cancel the order but this was a fake number
I called my bank HSBC to stop payment but I was informed I can only stop the order through the company I said the contract(which I never did)only.In desperation, I Google Radialabs and landed on this scam page where I got the correct phone number from the other bloggers who had gone through the same problem. I rang the Billing Department (0800 012 4256) and talked to a lady who cancelled the order but told me that since i had expired the 30 days window, I cannot get the refund.But at least there will be no further payments from my account I hope.

Mar 20, 2012
Rating
starstarstarstarstar
Radialabs scam
by: English

Dermalift 001 88 88 043 579
and
001 8887 414 064 are the two companies involved. I have cancelled the payment with my bank. There was no undertaking by me beyond a fair trial-

In the UK they are registered as a private limited company but unfortunately whilst active, there is no telephone number.I am keeping my first pot of cream, but after that there will be no more. Since this is a scam anyway-I got mine via Amazon perhaps we can complain to them. They can try to sue me but I don't think there would be an international court case over a pot of cream.

Mar 20, 2012
Rating
starstarstarstarstar
Radialabs scam
by: English

Dermalift 001 88 88 043 579
and
001 8887 414 064 are the two companies involved. I have cancelled the payment with my bank. There was no undertaking by me beyond a fair trial-

In the UK they are registered as a private limited company but unfortunately whilst active, there is no telephone number.I am keeping my first pot of cream, but after that there will be no more. Since this is a scam anyway-I got mine via Amazon perhaps we can complain to them. They can try to sue me but I don't think there would be an international court case over a pot of cream.

Mar 19, 2012
Rating
starstarstarstarstar
Returns
by: Anonymous

Sorry, just adding to my last post - when returning the cream, make sure you send it recorded delivery so that it needs to be signed for. Then you can track the parcel and also get a copy of the signature if necessary. I rang to tell Radialabs that I had this and they still wanted a copy of it as proof before I got my refund. Again, hope this helps

Mar 19, 2012
Rating
starstarstarstarstar
Success
by: Anonymous

I have had my money refunded for the second lot of cream I returned last week. I am still determined to get my money back for the first lot I received as like the rest of you I was unaware I had signed up to any kind of subscription or that I was filling out a direct debit form. Persistence is the key. To the lady who has just posted who does not know what to do - you need to cancel the subscription and get an email confirming this. You then need to get the address and return number for any cream you want to send back and get a refund for. Finally, as none of us signed up knowingly for a subscription, you need to follow the ladies advice on this thread regarding the fraud team which is replacing Trading Standards - hope this helps.

Mar 19, 2012
Rating
starstarstarstarstar
conned
by: Anonymous

I have received another trial sample of this rubbish. I was away and it was left with my neighbour.
When tring to contact them number unobtainable then found another number and got an lady who said it was my fault that I did not read the conditions. Apparently if you do not contact them within 18 days they will charge you the full price and they refuse to return this money. I am at my wits end and dont know what to do.
.

Mar 19, 2012
Rating
starstarstarstarstar
conned
by: Anonymous

I have received another trial sample of this rubbish. I was away and it was left with my neighbour.
When tring to contact them number unobtainable then found another number and got an lady who said it was my fault that I did not read the conditions. Apparently if you do not contact them within 18 days they will charge you the full price and they refuse to return this money. I am at my wits end and dont know what to do.
.

Mar 19, 2012
Rating
starstarstarstarstar
conned
by: Anonymous

I have received another trial sample of this rubbish. I was away and it was left with my neighbour.
When tring to contact them number unobtainable then found another number and got an lady who said it was my fault that I did not read the conditions. Apparently if you do not contact them within 18 days they will charge you the full price and they refuse to return this money. I am at my wits end and dont know what to do.
.

Mar 19, 2012
Rating
starstarstarstarstar
Action Fraud update
by: PAH update

Hi again ladies,
Action fraud have sent me an email with my crime number and an exclusive log in code.
For your information there is an on-line report for fraud here is the web address:-
www.actionfraud.org.uk or there is a helpline
0300 123 2040 open Monday to Friday 8am to 8pm and
Saturday 9am to 4pm and Sunday 10am to 4pm

Good luck ladies from PAH

Mar 18, 2012
Rating
starstarstarstarstar
Result
by: Mary

Dear All - I have just had my �54.95 refunded. I really didn't expect to get the money back. Please do keep trying. Just for info, I was in contact with a lady called Barbara. I hope that you are all as lucky as I am I will continue to keep abreast of this scam via the website. I will NEVER buy anything via an advert like this again.
Best of luck.

Mar 16, 2012
Rating
starstarstarstarstar
Info
by: Mary

Hi PAH - I did not receive any downloads for this product - as far as I was aware I was buying a bottle of the product for �5.95 - I did not sign up to a trial in any way, shape or form. The advert said that it was best used with a second product but when I logged on to that site it was to cost �39+ and I felt that was too much, which begs the question of why I would have signed up to �54.95 per month. I didn't, and there was nothing about a trial or further payments. Just for info I have received a reply from a lady name Barbara who has not discovered that my package was received and is going to expedite a refund. I will let you know if and when I receive it. Keep trying ladies - this business is most unfair.

Mar 16, 2012
Rating
starstarstarstarstar
radilabs scam.
by: previously initialed comments PAH

Hi Ladies if you can help me with this information, it will much appreciated.
When you ordered your risk free trial of radialabs instant wrinkle reducer and paid the postage of �5.95 and gave your card details DID ANY OF YOU SEE, DOWNLOAD, OR RECEIVE VERY INFORMATIVE TERMS AND CONDITIONS INFORMATION SHEETS SPREAD OVER 2 AND 1/2 PAGES OF A4. I HAD ONE SENT TO ME 6PM ON 14TH MARCH ATTACHED TO A COPY OF MY LETTER DEMANDING A REFUND.

If we can prove that nobody received any such infomation until demanding refunds for the products on a contract, they did not now they entered into the minute they ordered. Will help all of us in the end, if I can screw these people to the wall for fraud signed PAH.

Anything and everything I do/they do/the police and the media do, I will keep you all informed. PAH

Mar 16, 2012
Rating
starstarstarstarstar
SCAMMING B*#~*#~S
by: Anonymous

I like all you other ladies, were taken in by this scam having read about them on facebook! I contacted my bank in the first instance and were disgusted and appalled that they had set up a standing order and were making payments to this company, without ANY authorisation from me and that worse still they would not cancel the s/o but informed me THE BANK HAD DONE NOTHING WRONG! I immediately rang the company who are based god knows where and on the fourth attempt spoke to a female who when questioned about this being a scam stated that it was not and that they have never had any complaints from anyone in relation to them.

She did say that she would cancel the subscription when i stated i would go to the police, press and media so we will wait and see!

Who would have known that the price for younger looking skin could be so costly and painfull, now there's a slogan you will never see being used!

Good luck to you all x

Mar 16, 2012
Rating
starstarstarstarstar
Here we go again!
by: Mary

Had another email this morning from Radilabs -following my telling them that I had sent the package by special delivery and tracked the package as having been delivered, she tells me that she doesn't doubt my having sent it but she has to see it (I presume she referring to the package) 'with her own eyes'. Good on the person who now has a crime number, I don't expect to get my money back, but the hassle they get the better.

Mar 16, 2012
Rating
starstarstarstarstar
Radialabs SCAM
by: previous signed PAH

Good afternoon girls, have made headway and reported this To Action Fraud, who pass things straight through to the police fraud squad. I actually now have a crime reference number and intend writing to Radialabs 'registered post' as previously advised and telling them I have a crime reference number. Might also email a copy of the letter direct to Radialabs, because as we all know, if it's not delivered and signed for at the time, they are actually not compelled to collect it from the sorting office. PAH

Mar 15, 2012
Rating
starstarstarstarstar
RADIALABS
by: Anonymous

I HAVE BEEN TAKEN INTO THIS SCAM. I CONTACTED THE NUMBER IN USA 1-877 3093491 WHO HAD CANCELLED MY SUBSCRIPTION AND CONFIRMED IMMEDIATELY BY E-MAIL. YOU CAN FIND THIS NUMBER ON WWW.RADIALABS.COM I HAVE BEEN GIVEN AN ADDRESS IN UK TO RETURN THE ITEM WITHIN 18 DAYS IN ORDER TO GET REFUND OF 54.95. I DO NOT QUALIFY FOR REFUND FOR ITEM RECEIVED OVER 30 DAYS AND ALSO WAS TOLD THAT
5.95 WAS THE SHIPPING COST AND CREAM COST 54.95!!!
HOPE THIS HELPS....

Mar 15, 2012
Rating
starstarstarstarstar
RADIALABS
by: Anonymous

I HAVE BEEN TAKEN INTO THIS SCAM. I CONTACTED THE NUMBER IN USA 1-877 3093491 WHO HAD CANCELLED MY SUBSCRIPTION AND CONFIRMED IMMEDIATELY BY E-MAIL. YOU CAN FIND THIS NUMBER ON WWW.RADIALABS.COM I HAVE BEEN GIVEN AN ADDRESS IN UK TO RETURN THE ITEM WITHIN 18 DAYS IN ORDER TO GET REFUND OF 54.95. I DO NOT QUALIFY FOR REFUND FOR ITEM RECEIVED OVER 30 DAYS AND ALSO WAS TOLD THAT
5.95 WAS THE SHIPPING COST AND CREAM COST 54.95!!!
HOPE THIS HELPS....

Mar 15, 2012
Rating
starstarstarstarstar
RADIALABS
by: Anonymous

I HAVE BEEN TAKEN INTO THIS SCAM. I CONTACTED THE NUMBER IN USA 1-877 3093491 WHO HAD CANCELLED MY SUBSCRIPTION AND CONFIRMED IMMEDIATELY BY E-MAIL. YOU CAN FIND THIS NUMBER ON WWW.RADIALABS.COM I HAVE BEEN GIVEN AN ADDRESS IN UK TO RETURN THE ITEM WITHIN 18 DAYS IN ORDER TO GET REFUND OF 54.95. I DO NOT QUALIFY FOR REFUND FOR ITEM RECEIVED OVER 30 DAYS AND ALSO WAS TOLD THAT
5.95 WAS THE SHIPPING COST AND CREAM COST 54.95!!!
HOPE THIS HELPS....

Mar 15, 2012
Rating
starstarstarstarstar
Action Fraud Number
by: Anonymous

Here we are ladies, probably I got it wrong.
Action Fraud 0300 123 2040

Mar 15, 2012
Rating
starstarstarstarstar
Radialabs SCAM
by: Anonymous

Whoops the number given me for Action Fraud is incorrect ladies ! The consumer direct number is correct though, and that's the people that gave me Action Fraud number . . .PAH

Mar 15, 2012
Rating
starstarstarstarstar
Radiolabs scam
by: Barbara

I too have been taken in by this scam. I have contacted them today and have been informed that my subscription has been cancelled. They are going to confirm this by e-mail. Will post any further developments

Mar 15, 2012
Rating
starstarstarstarstar
REFUND
by: linda

CANT BELIEVE IT. SHOCKED! They emailed me couple of days ago to say that my refund would be up to 30 days. just looked at bank account and they bhave put in �54.95.only one of the payments but wont leave it alone because they still owe me another.THERE IS HOPE FOR YOU ALL>xxxxxxxxxxxxx

Mar 15, 2012
Rating
starstarstarstarstar
Radiolabs scam
by: Barbara

I too have been taken in by this scam. I have contacted them today and have been informed that my subscription has been cancelled. They are going to confirm this by e-mail. Will post any further developments

Mar 15, 2012
Rating
starstarstarstarstar
Radiolabs scam
by: Barbara

I too have been taken in by this scam. I have contacted them today and have been informed that my subscription has been cancelled. They are going to confirm this by e-mail. Will post any further developments

Mar 15, 2012
Rating
starstarstarstarstar
Radilabs scam!
by: Anonymous

After mentioning the trading standards in my previous post have actually been onto them today; appears from end of March this year all local TS offices will not exist. Here is the telephone number that will be dealing with this sort of thing:-
08454 040506. Action Frauds direct number is 0300 123 2640.
Have been advised to write to Radilabs quoting all relevant order numbers, cancellation numbers, and the returning products ref;number. And say I consider them under breach of contract, and at the bottom of the letter make it clear that you require them to communicate with you in writing within a set time limit.
We agreed to the first payment being taken from our accounts, but did any of us receive an order confirmation email giving the small print terms and conditions, I certainly did not. Neither did I see any such thing as their Terms and Conditions when I responded to the advert on Yahoo. Good luck girls will keep you posted PAH. PS my anti robot word is shrank, my few wrinkles certainly didn't, but my bank account did!!!

Mar 15, 2012
Rating
starstarstarstarstar
Refund
by: Anonymous

Hi Mary, I did get confirmation in email today that the money has been credited back into my bank and that it should be there within 30 days. They are not disputing receiving the parcel because they have now got the letter of proof from the post office I sent them, so I am hoping this means I will get at least one amount of �54.95 back, but I will post here when and if it happens. As far as you having a copy signature for the return, can you do anything through the post office or through the tracking company you used? Just a thought. Also have you emailed a copy of the signed document - that is what I did so don't know how they can dispute it really?

Mar 15, 2012
Rating
starstarstarstarstar
Don't bet on it
by: Mary

Just left one comment but if this is helpful to others here is a copy of the email I received.

Hi Mary,

Per your request, please find below the listed instructions to return the last shipped product for the requested credit.

Radialabs Return and Delivery Policy
We have a 30-day satisfaction guarantee return policy on all shipments.
Returns:
If you are unsatisfied with our product, you may return the unused portion 30 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked 30 days from the date that the product was originally shipped to you. Please note, the following terms apply for all returned items:
To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at 0800-012-4256
Please Note:
1. We cannot process or refund packages marked "Return to Sender."
2. Refunds will be issued to the same credit card that was charged when ordering the product.

Your RMA #: 312312-2350709 The return product must be post marked no later than 03/19/12

Returned products must be sent to the following address:
Radialabs
Unit 2d Gatwick Gate Industrial Estate
Lowfield Heath, Crawley RH110TG
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
After the shipping department receives your return, it generally takes 2 business days or sooner to process your return. Once a return is processed, it usually takes up to 30 days for this return to be posted to your account, depending on your financial institution.

Mar 15, 2012
Rating
starstarstarstarstar
Don't bet on it
by: Mary

I have just read the comment from the writer who has been in touch with Radialabs and has been promised a refund. I have had the same promise, I was instructed to send the product back - I did as they instructed to the letter, sent the package by special delivery - cost �5.95 - guaranteed delivery the following day. Tracked the package and it was delivered and signed for by S Cramb, but now Radialabs are saying that they have not received the parcel. I haven't finished yet this company is iniquitous!!

Mar 15, 2012
Rating
starstarstarstarstar
Thank you
by: Anonymous

Thank you for the correct telephone number for Radialabs. I calls a few minutes ago and will received a full refund and e-mail detailing that the contract has ended. I only got a full refund back because they took the money prior to my 18day trail period expiring. I shall now go and wanr my friends on Facebook about this scam. Thanks again.

Mar 15, 2012
Rating
starstarstarstarstar
BEWARE
by: W Ames

I too was conned by this. I thought i purchased this product as a trial price along with Dermalift. It was in fact a subscription every 30 days, which i was not aware of. They delivered 2 lots of each product and charged me for them, and today tried to deliver another lot of each, which i refused!
Thanks to someone else's comment from whom i obtained the phone number from, i rung them today.
I got through straight away, and explained i did not order the other 2 products, she explained about the subscription every 30 days, i said i was not aware of this and did not see this anywhere on the paperwork (sadly i dont have it now to check), i thought i was ordering these products once. She said i will be refunded one lot of money(for the parcel i refused today), and cancelled my subscription.
Please beware before ordering!

Mar 15, 2012
Rating
starstarstarstarstar
Response
by: Anonymous

I did get a response from SUPPORT1@RADIALABS.com, they also answered the phone yesterday, I dialed the British number shown on their website. Like I said before, be persistent! even though it is annoying.

Mar 15, 2012
Rating
star
DREADFUL --- SCAM
by: Anonymous

ALL PHONE NUMBERS AND E-MAIL CONTACT ADDRESSES ARE NON EXISTANT !!!

DON'T BUY ANYTHING FROM THESE PEOPLE!!!!!

Mar 15, 2012
Rating
star
SCAM
by: Anonymous

I FELL FOR THIS TOO - BUT LUCKILY ONLY PAID FOR THE TRIAL SAMPLE.
THE BANK CAN DO NOTHING ABOUT MY VISA DEBIT CARD OTHER THAN TO CANCEL IT AND REPLACE IT WITH A NEW ONE.
I'VE LEARNED MY LESSON NOW - AS THIS STUPID ACTION ON MY PART HAS CAUSED ME SO MUCH INCONVENIENCE.

DON'T FALL FOR IT !!

THE PHONE NUMBER THEY GIVE IS NON-EXISTANT.


THE FOLLOWING E-MAIL ADDRESSES HAVE BEEN USED AND MET WITH NO RESPONSE .....

INFO@RADIALABS.NET
INFO@RADIALABS.CO.UK
SUPPORT@RADIALABS.COM

Mar 15, 2012
Rating
starstarstarstarstar
SCAM
by: Anonymous

I FELL FOR THIS TOO - BUT LUCKILY ONLY PAID FOR THE TRIAL SAMPLE.
THE BANK CAN DO NOTHING ABOUT MY VISA DEBIT CARD OTHER THAN TO CANCEL IT AND REPLACE IT WITH A NEW ONE.
I'VE LEARNED MY LESSON NOW - AS THIS STUPID ACTION ON MY PART HAS CAUSED ME SO MUCH INCONVENIENCE.

DON'T FALL FOR IT !!

THE PHONE NUMBER THEY GIVE IS NON-EXISTANT.
THE 3 DIFFERENT E-MAIL ADDRESSES - ARE MET WITH NO RESPONSE.

THE ADDRESSES USED ARE .....

INFO@RADIALABS.NET
INFO@RADIALABS.CO.UK
SUPPORT@RADIALABS.COM

Mar 15, 2012
Rating
starstarstarstarstar
Trading Standards
by: Anonymous

A lady mentioned trading standards and I just want to let you know that I contacted them and am very disappointed with their response. They basically pass it off as nothing to do with them as they do not deal with individuals. I sent another email saying that I was writing for the collective, that a lot of people have been scammed over the last year and I have not received a reply. The thing that annoys me is this - if they had acted a year ago, (because other people in this thread did contact them), it would have spared many others from this scam and the stress it causes. Just a thought - what is the point of this organisation if they don't help in matters like this?

Mar 15, 2012
Rating
starstarstarstarstar
Be persistent
by: Anonymous

I too was scammed for two lots of �54.95 before I realised what was happening. I managed to cancel the so called subscription and got the address to send a second lot of cream back I did not order. I emailed the company many times about the return and did not get a reply. Yesterday I obtained the delivery signature from the post office and rang the company asking when the money would be put in my account. They wanted proof of the return so I emailed the signature letter to them and threatened to take things further if they did not refund. I also said that if they were a legitimate company they would respond to a customer email. I got an email this morning to say that �54.95 has been credited to my account. Yes I have still lost another �54.95, but I wrote to my bank manager as I felt the staff had been very flippant about this whole thing and the bank is now looking into me getting my money back under fraud. Keep at it everyone, this company are out of order, but I still believe in what comes around goes around and I do think they will get what is coming to them eventually. You cannot give out this kind of negativity without getting a whole lot more back - Keep positive!

Mar 14, 2012
Rating
starstarstarstarstar
BT Yahoo
by: Anonymous

Just to let you know that BT Yahoo responded to my email, apologised and agreed to block the advertisement. I have not seen it on the Yahoo page for a few days now. They also said they would look into their procedures to see how they can stop this happening again.

Mar 14, 2012
Rating
starstarstarstarstar
Radilabs is a Scam BEWARE!!!
by: Anonymous

I also fell for the scam in Jan 2012. They stopped on 20th Jan �5.95 for the FREE sample (lets face it girls there is only 15ml of the stuff, that's like three teaspoon of water for all the good it is), but like a mutt I went with the other product called Plumping Cream for which I paid �29.95 also on the 20th Jan. Goods despatched on 23rd Jan in two packages. Thought no more about it, having had half a lung removed on 1st December, caught a cough and cold and had more to think about. Did not realise I had entered any sort of contract to continue to purchase.
5th March another package arrived of the 15ml of instant wrinkle reducer.(This has since been returned recorded delivery posted on a Sat so it should arrive on a weekday)! Straight onto the computer with emails and phoned my credit card, who gave me the number to phone Radilabs. Cancellation emails and refunds promised. But have received my Credit card statement they stopped two payments of �54.95 in February on the 11th and another on 23rd. But I haven't received any other supplies and they are returning only �29.95 to my account. Think trading standards might be the way to go, but wonder if my credit card company insurance will cover this outrageous tactic by Radilabs.

Mar 14, 2012
Rating
starstarstarstarstar
Helen
by: Anonymous

I recently received the radialabs wrinkle cream and have found it to be just the same as any other you can get on the high street. I called to cancel and was told everything would be cancelled from that date . Not the case, today I received another free wrinkle reducer with the 18 day evaluation. I have sent off two e-mails so await my 24 hour return reply and also tried to call but the number is unobtainable. fingers crossed they do the right thing and cancel everything, if not I will have to contact my bank and refuse payment to them

Mar 14, 2012
Rating
starstarstarstarstar
RADIALIFTS
by: Anonymous

HI. THE EMAIL FOR RADIALIFT IS
SUPPORT1@RADIALABS.com Hopefully you can contact them.

Mar 14, 2012
Rating
starstarstarstarstar
email
by: linda

email i used and had a reply from was info@radialabsdirect.net

Mar 14, 2012
Rating
starstarstarstarstar
radialabs
by: rose

hello,Well I must say. I ordered a Radialift free sample on Sunday and cancelled my card about half an hour later when I realized it was a scam. Recieved it today.the money was taken out of my account on Sunday in the time that I ordered, to when I cancelled. So I thought I would do something about the scam. I have got in touch with RIPOFF BRITAIN. Hopefully I shall have an email back from them. I shall put it on here what happens next.

Mar 14, 2012
Rating
starstarstarstarstar
help please
by: julia woollen

juliawoollen'yahoo.co.uk
please could someone tell me thier email adress and return adress because nothing has it on.please help me.

Mar 14, 2012
Rating
starstarstarstarstar
help please
by: julia woollen

juliawoollen'yahoo.co.uk
please could someone tell me thier email adress and return adress because nothing has it on.please help me.

Mar 14, 2012
Rating
starstarstarstarstar
help please
by: julia woollen

juliawoollen'yahoo.co.uk
please could someone tell me thier email adress and return adress because nothing has it on.please help me.

Mar 14, 2012
Rating
starstarstarstarstar
refund
by: linda

threatened them with the fraud team,police and the ferret and had a reply at last.NOT YET HAD THE MONEY but had email saying that �54.95 was yesterday credited back to my account but still not happy because it should be double that. sent email again awaiting a reply about second ammount.

Mar 13, 2012
Rating
starstarstarstarstar
Returned cream
by: Anonymous

Can anyone tell me if they managed to return their cream and get a refund. I sent my last delivery back as Radialabs gave me the return dress and a number to put on the packet. However, it would appear that there is nobody available to take this package as I have tracked the parcel and it just keeps saying at the sorting office and to be delivered today. I just wonder if there is actually anybody there to receive the parcels when they are returned?

Mar 12, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

I think I have been scammed there is a charge on my credit card that I believe is Radialabs. I have never received anything other than that free trial for $5.95. I have tried the toll free number 800-012-4256 but get a recording that says the call cannot be completed. I am in Canada, has anyone tried a different number from Canada?

Mar 12, 2012
Rating
starstarstarstarstar
RADIALIFT FACE CREAM
by: Trish

Hi ladies,
Well I was taken in by the RADIALIFT scam.. I thought wow this is good so went for it. paid the �5.95 and that was it... OH no. it wasn't. I thought I would check on other womens thoughts of it.... I am really glad I did.But I still had to cancel my card straight away... I looked back on the terms and conditions and lo and behold found out that you have to cancel otherwise you will have to pay an amount of money each month.. so I phoned the 0800 number and got through straight away (to my astonishment) spoke to a person.cancelled and I have got an email with a cancellation number (make sure you ask for an email for cancellation..DON'T GET TAKEN IN BY THEM.

Mar 12, 2012
Rating
starstarstarstarstar
RADIALIFTS FACE CREAM SCAM
by: TRISH

I would just like to say that I fell for this scam hook line and sinker.. thinking that I would get rid of my wrinkles.... Oh how I was wronged.Well I ordered the radialift free trial at �5.95. Put my details on the form.. thought well I was really looking forward to getting my free trial. I just thought after I ordered it shall I check on other womans reviews of it... I AM GLAD I DID..... DON'T BE TAKEN IN. Please if you go on the site and put your details on the form then ..cancel your card like I did but there is a loophole...You have to phone RADIALIFT and cancel otherwise you will be beholden to pay a monthly amount.phone number is the one given below. 0800 0124256 . I phoned and got straight
through. spoke to a person (amazing) got my cancellation number sent to my email and thaat was it....... PLEASE DON'T BE SCAMMED.......LET PEOPLE KNOW

Mar 12, 2012
Rating
starstarstarstarstar
Persevere!!!!
by: lynnette

Thanks for all of your help on this issue ladies!! I have had trouble contacting this load of scammers for the past 3 weeks....following all of the advice I have managed to speak to 'lisa' on the telephone number given in messages below (after 34 mins waiting time!) and also cancelled my card which was used to purchase the products online. My bank assure me that no further payments can be taken now. Also had to insist that I had confirmation of cancellation e-mails. I use the word 'insist' cos the customer service operator kept saying that I 'signed up' for the contract, even though I hadn't. E-mails hav e just landed in my inbox so hopefully that will be end of this very unhappy experience!

Mar 12, 2012
Rating
starstarstarstarstar
Radialabs scam
by: judy

The number you require to contact these people is 0800 0124256 they will try and convince you that you have signed up to receive this cream, don't let them talk you out of canceling they will ask for your email address, they will give you a cancelation number make sure that they confirm this by email, I have just done this and it worked. Best of luck

Mar 12, 2012
Rating
starstarstarstarstar
Radialabs scam
by: judy

The number you require to contact these people is 0800 0124256 they will try and convince you that you have signed up to receive this cream, don't let them talk you out of canceling they will ask for your email address, they will give you a cancelation number make sure that they confirm this by email, I have just done this and it worked. Best of luck

Mar 12, 2012
Rating
starstarstarstarstar
Radialabs scam
by: judy

The number you require to contact these people is 0800 0124256 they will try and convince you that you have signed up to receive this cream, don't let them talk you out of canceling they will ask for your email address, they will give you a cancelation number make sure that they confirm this by email, I have just done this and it worked best of luck

Mar 12, 2012
Rating
starstarstarstarstar
Radialabs scam
by: judy

The number you require to contact these people is 0800 0124256 they will try and convince you that you have signed up to receive this cream, don't let them talk you out of canceling they will ask for your email address, they will give you a cancelation number make sure that they confirm this by email, I have just done this and it worked best of luck

Mar 12, 2012
Rating
starstarstarstarstar
Radialabs scam
by: judy


The number you require to contact these people is 0800 0124256 they will try and convince you that you have signed up to receive this cream, don't let them talk you out of canceling they will ask for your email address, they will give you a cancelation number make sure that they confirm this by email, I have just done this and it worked best of luck

Mar 12, 2012
Rating
starstarstarstarstar
Returns
by: Anonymous

Has anyone received a refund after returning the cream? I returned the second package last week after cancelling my subscription. I sent this recorded delivery and although I have emailed the company about the refund, I have not had a response. I am going to try and contact them by telephone today to find out if and when I will receive my money. I would just be interested to know if anyone, particularly from earlier on in this thread did actually, eventually get their money back!

Mar 11, 2012
Rating
starstarstarstarstar
One year on!!
by: L

I cannot believe that exactly one year later from when I was scammed this company is still operating! Please dont give up and email and telephone as many times as required before you receive a full refund. My emails are at the beginning in March 2011. Good luck to everyone! L

Mar 11, 2012
Rating
starstarstarstarstar
One year on!!
by: L

I cannot believe that exactly one year later from when I was scammed this company is still operating! Please dont give up and email and telephone as many times as required before you receive a full refund. My emails are at the beginning in March 2011. Good luck to everyone! L

Mar 11, 2012
Rating
starstarstarstarstar
One year on!!
by: L

I cannot believe that exactly one year later from when I was scammed this company is still operating! Please dont give up and email and telephone as many times as required before you receive a full refund. My emails are at the beginning in March 2011. Good luck to everyone! L

Mar 11, 2012
Rating
starstarstarstarstar
One year on!!
by: L

I cannot believe that exactly one year later from when I was scammed this company is still operating! Please dont give up and email and telephone as many times as required before you receive a full refund. My emails are at the beginning in March 2011. Good luck to everyone! L

Mar 11, 2012
Rating
starstarstarstarstar
COMPLETE SCAM
by: ONCE BITTEN, TWICE SHY

I did pride myself in being able to sniff a scam at 50 paces before I got 'conned' with my �5.95 Radialabs anti-wrinkle cream. I was aware that you would sign up to a monthly subscription but at �5.95 (or so I thought), I wasn't unduly bothered if I tried the product for a couple of months and decided to call it a day. However, like everyone else on this site, it would appear that the insignifcant anti wrinkle cream will now cost �54.95 per month as I have discovered on my bank statement! Have cancelled my debit card which should stop any future payments and will report them to my bank via the 'fraud' team first thing tomorrow and will try and contact the company to cancel the subscription in toto. A cautionary tale - if something sounds to good to be true, it normally is. Regrettably, I don't look any less 'wrinkly'! A costly lesson to learn!

Mar 11, 2012
Rating
starstarstarstarstar
COMPLETE SCAM
by: ONCE BITTEN, TWICE SHY

I did pride myself in being able to sniff a scam at 50 paces before I got 'conned' with my �5.95 Radialabs anti-wrinkle cream. I was aware that you would sign up to a monthly subscription but at �5.95 (or so I thought), I wasn't unduly bothered if I tried the product for a couple of months and decided to call it a day. However, like everyone else on this site, it would appear that the insignifcant anti wrinkle cream will now cost �54.95 per month as I have discovered on my bank statement! Have cancelled my debit card which should stop any future payments and will report them to my bank via the 'fraud' team first thing tomorrow and will try and contact the company to cancel the subscription in toto. A cautionary tale - if something sounds to good to be true, it normally is. Regrettably, I don't look any less 'wrinkly'! A costly lesson to learn!

Mar 11, 2012
Rating
starstarstarstarstar
COMPLETE SCAM
by: ONCE BITTEN, TWICE SHY

I did pride myself in being able to sniff a scam at 50 paces before I got 'conned' with my �5.95 Radialabs anti-wrinkle cream. I was aware that you would sign up to a monthly subscription but at �5.95 (or so I thought), I wasn't unduly bothered if I tried the product for a couple of months and decided to call it a day. However, like everyone else on this site, it would appear that the insignifcant anti wrinkle cream will now cost �54.95 per month as I have discovered on my bank statement! Have cancelled my debit card which should stop any future payments and will report them to my bank via the 'fraud' team first thing tomorrow and will try and contact the company to cancel the subscription in toto. A cautionary tale - if something sounds to good to be true, it normally is. Regrettably, I don't look any less 'wrinkly'! A costly lesson to learn!

Mar 11, 2012
Rating
starstarstarstarstar
COMPLETE SCAM
by: ONCE BITTEN, TWICE SHY

I did pride myself in being able to sniff a scam at 50 paces before I got 'conned' with my �5.95 Radialabs anti-wrinkle cream. I was aware that you would sign up to a monthly subscription but at �5.95 (or so I thought), I wasn't unduly bothered if I tried the product for a couple of months and decided to call it a day. However, like everyone else on this site, it would appear that the insignifcant anti wrinkle cream will now cost �54.95 per month as I have discovered on my bank statement! Have cancelled my debit card which should stop any future payments and will report them to my bank via the 'fraud' team first thing tomorrow and will try and contact the company to cancel the subscription in toto. A cautionary tale - if something sounds to good to be true, it normally is. Regrettably, I don't look any less 'wrinkly'! A costly lesson to learn!

Mar 11, 2012
Rating
starstarstarstarstar
radialabs scam
by: Anonymous

cancellation number means nothing. I have cancelled my debit card but they still took money out of my account. I have lost 2x54.95 + 5.95 FREE TRIAL?. Looks like i will have to close my account to stop them taking anymore money. Feel such a fool.

Mar 10, 2012
Rating
starstarstarstarstar
Had you cancelled
by: Anonymous

Hi I just wondered if the lady who has had over four hundred pounds taken from her account had money taken after she had cancelled her subscription or is this before you realised you had been signed up?

Mar 10, 2012
Rating
starstarstarstarstar
Scam
by: Anonymous

have just recieved my credit card statement and this company have taken �419.28 so far I only signed up for one delivery of this cream and that is all I recieved yet they have charged all this money to my card account have to wait till monday before I can contact fraud department, I never buy online again

Mar 09, 2012
Rating
starstarstarstarstar
Scamming fat American slags
by: Anonymous

These conning BASTARDS are a disease on society , scum of earth , dont not buy any products from these conning FAT AMERICAN SLAGS . It is a complete con , read the smallprint with a magnifying glass .

Mar 08, 2012
Rating
starstarstarstarstar
Expensive Wrinkle solution trial
by: Anonymous

They have cancelled my subscription that I was unaware I had signed up for.
Barclaycard have opened a case on this and will withhold any further transactions from this company.
I may not get reimbursed for the two payments of over fifty pounds they have taken from my account.
In future I will make sure I read the agreements on all websites etc. Very distressed would never pay this kind of money for face cream!

Mar 08, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Just called the 08000124256 about half an hour ago got through and they have cancelled my order and refunding my money hope the above number helps some people out. They also sent me a cancellation email.

Mar 08, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Just called the 08000124256 about half an hour ago got through and they have cancelled my order and refunding my money hope the above number helps some people out. They also sent me a cancellation email.

Mar 08, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Just called the 08000124256 about half an hour ago got through and they have cancelled my order and refunding my money hope the above number helps some people out. They also sent me a cancellation email.

Mar 08, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

Just called the 08000124256 about half an hour ago got through and they have cancelled my order and refunding my money hope the above number helps some people out .

Mar 08, 2012
Rating
starstarstarstarstar
radialabs
by: linda

whoever rings them get them to send the email cancellation while u on phone otherwise u might not get it.and please inform the Ferret as he said he will hightlight on itvwales.

Mar 08, 2012
Rating
starstarstarstarstar
Telephone Number
by: Anonymous

Hi, the number is 0800 012 4256 - I got through towards the latter end of the day if that helps. Make sure you get the cancellation email sent and the cancellation number. Good luck!

Mar 07, 2012
Rating
starstarstarstarstar
Me too!
by: Anonymous

They have taken an additional �54.95 twice since receiving the FREE trail!!! Can someone give the whole 0800 number so |I can try and talk to someone. Thanks

Mar 07, 2012
Rating
starstarstarstarstar
Cream
by: Helen

i phoned the 8000 number spoke to Zay who told me she has cancelled the next order and will e mail me I was given two numbers I hope this is the last I hear from them what a scam

Mar 07, 2012
Rating
starstarstarstarstar
cream
by: linda

got new bank card but apparently according to bank they can still draw off new card so whats the point.got no control of your money even if u tell the bank not to pay them. fuming

Mar 07, 2012
Rating
starstarstarstarstar
BIG SCAM
by: cris

Hi Ladies after speaking to them yesterday and them giving me a cancellation number for both items, i received an e-mail with in 20 minutes for the serum �5-95 shipping. Today l received a cancellation for the �29-95 cream. I hope this is the last l have to deal with this company just need to check my credit card end of the month. Haveing read more feed back l paid on a card that expired 28-2-12 so my last numbers on new card have changed but from what lv read that may not stop them. I have spoken to credit company again and they just said sit and wait till end of the month not much help but lets hope we all get it stopped Cris

Mar 07, 2012
Rating
starstarstarstarstar
BIG SCAM
by: cris

Hi Ladies after speaking to them yesterday and them giving me a cancellation number for both items, i received an e-mail with in 20 minutes for the serum �5-95 shipping. Today l received a cancellation for the �29-95 cream. I hope this is the last l have to deal with this company just need to check my credit card end of the month. Haveing read more feed back l paid on a card that expired 28-2-12 so my last numbers on new card have changed but from what lv read that may not stop them. I have spoken to credit company again and they just said sit and wait till end of the month not much help but lets hope we all get it stopped Cris

Mar 06, 2012
Rating
starstarstarstarstar
Terrible!
by: Sally

I realised something was wrong when I tried to ring the number provided to cancel my subscription and it was an unobtainable tone, I emailed them at the address given on my letter it also promised a reply in 24 hours!!! No reply. I then went to their website and sent a message - no reply. Thank goodness for this site where I was able to use the 0800 number and managed to speak to someone to cancel. She assured me I would get a confirmation by email but so far nothing. I cannot believe that the bank has no control over this kind of thing. It is basically theft!
Yahoo needs to get a grip and stop these scammers.
Sally.

Mar 06, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Pat

Hi ladies,
anoyher sucker to join your group. I too did not sign up for a monthly subscription, have rung the scammers today and they assured me my subscription has been cancelled and gave me a cancellation number. So far I have only received 1 bottle of cream which has now cost me just under �116........Will never trust buying from the internet again

Mar 06, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Pat

Hi ladies,
anoyher sucker to join your group. I too did not sign up for a monthly subscription, have rung the scammers today and they assured me my subscription has been cancelled and gave me a cancellation number. So far I have only received 1 bottle of cream which has now cost me just under �116........Will never trust buying from the internet again

Mar 06, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Pat

Hi ladies,
anoyher sucker to join your group. I too did not sign up for a monthly subscription, have rung the scammers today and they assured me my subscription has been cancelled and gave me a cancellation number. So far I have only received 1 bottle of cream which has now cost me just under �116........Will never trust buying from the internet again

Mar 06, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Pat

Hi ladies,
anoyher sucker to join your group. I too did not sign up for a monthly subscription, have rung the scammers today and they assured me my subscription has been cancelled and gave me a cancellation number. So far I have only received 1 bottle of cream which has now cost me just under �116........Will never trust buying from the internet again

Mar 06, 2012
Rating
starstarstarstarstar
Terrible!
by: Sally

I realised something was wrong when I tried to ring the number provided to cancel my subscription and it was an unobtainable tone, I emailed them at the address given on my letter it also promised a reply in 24 hours!!! No reply. I then went to their website and sent a message - no reply. Thank goodness for this site where I was able to use the 0800 number and managed to speak to someone to cancel. She assured me I would get a confirmation by email but so far nothing. I cannot believe that the bank has no control over this kind of thing. It is basically theft!
Yahoo needs to get a grip and stop these scammers.
Sally.

Mar 06, 2012
Rating
starstarstarstarstar
Terrible!
by: Sally

I realised something was wrong when I tried to ring the number provided to cancel my subscription and it was an unobtainable tone, I emailed them at the address given on my letter it also promised a reply in 24 hours!!! No reply. I then went to their website and sent a message - no reply. Thank goodness for this site where I was able to use the 0800 number and managed to speak to someone to cancel. She assured me I would get a confirmation by email but so far nothing. I cannot believe that the bank has no control over this kind of thing. It is basically theft!
Yahoo needs to get a grip and stop these scammers.
Sally.

Mar 06, 2012
Rating
starstarstarstarstar
Terrible!
by: Sally

I realised something was wrong when I tried to ring the number provided to cancel my subscription and it was an unobtainable tone, I emailed them at the address given on my letter it also promised a reply in 24 hours!!! No reply. I then went to their website and sent a message - no reply. Thank goodness for this site where I was able to use the 0800 number and managed to speak to someone to cancel. She assured me I would get a confirmation by email but so far nothing. I cannot believe that the bank has no control over this kind of thing. It is basically theft!
Yahoo needs to get a grip and stop these scammers.
Sally.

Mar 06, 2012
Rating
starstarstarstarstar
Terrible!
by: Sally

I realised something was wrong when I tried to ring the number provided to cancel my subscription and it was an unobtainable tone, I emailed them at the address given on my letter it also promised a reply in 24 hours!!! No reply. I then went to their website and sent a message - no reply. Thank goodness for this site where I was able to use the 0800 number and managed to speak to someone to cancel. She assured me I would get a confirmation by email but so far nothing. I cannot believe that the bank has no control over this kind of thing. It is basically theft!
Yahoo needs to get a grip and stop these scammers.
Sally.

Mar 06, 2012
Rating
starstarstarstarstar
Terrible!
by: Sally

I realised something was wrong when I tried to ring the number provided to cancel my subscription and it was an unobtainable tone, I emailed them at the address given on my letter it also promised a reply in 24 hours!!! No reply. I then went to their website and sent a message - no reply. Thank goodness for this site where I was able to use the 0800 number and managed to speak to someone to cancel. She assured me I would get a confirmation by email but so far nothing. I cannot believe that the bank has no control over this kind of thing. It is basically theft!
Yahoo needs to get a grip and stop these scammers.
Sally.

Mar 06, 2012
Rating
starstarstarstarstar
BIG SCAM
by: cris

Hi ladies, l to have been caught out with this scam. 42 phone calls no answer, 5 e-mails again no answer. I phoned my credit card company and they can stop this months due to the side effects l received from the cream as faulty goods. Then lm told l will have to wait to see if they take any more money from my account. I informed them l did not set up an account with them but they were not as helpful as they could of been. I have just come accross this site l fill so stupid that im part of this l always thought l was a good judge of caricter. Thank you to you ladies l have just phoned 08000124256 and spoken to Marie given my order ID and she informs me that l will receive an e-mail in 24-48 with cancellation she also gave me 2 cancellation numbers. Keeping my fingers crossed that l dont get them burnt again. I have taken the address down in Crawley to return the goods as she didnt mention returning items, but will track them like others have advised.
THANK YOU ALL SO MUCH FOR ALL YOUR INFO I FEEL SICK TO THE STOMACH THAT IN THIS DAY AND AGE WITH ALL THE TECHNOLOGEY THAT THEY ARE STILL GETTING AWAY WITH IT.
Regards Cris

Mar 06, 2012
Rating
starstarstarstarstar
Website
by: Anonymous

Have just checked out the website and they have changed the wording on the trial advert. They are no longer stating how many samples they are sending out, but how many bottles they are selling. It makes me wonder if they are monitoring this website - just a thought, don't want everyone to get paranoid!

Mar 06, 2012
Rating
starstarstarstarstar
BT Yahoo
by: Anonymous

Hi - I have sent two emails to Yahoo now, one to the new CEO Scott Thompson, but reading on the internet they are not very good at responding to people. If I hear anything I will let you all know - I am still sick to the stomach with all this and I want to do everything I can to stop other people having to go through this - it makes you feel so violated!

Mar 06, 2012
Rating
starstarstarstarstar
fraud team
by: linda

they told me they couldnt investigate even though i had not received any product but �54.95 was took twice anyway. said i had ticked a box on order in the beginning so it wasnt fraud

Mar 06, 2012
Rating
starstarstarstarstar
cream
by: linda

i went into bank had card cut up and they said it possible to still continue taking it off new card. what was the point of giving me a new one

Mar 06, 2012
Rating
starstarstarstarstar
SICK!!
by: Anonymous

I have just read some of the comments here. I have been the duped the same. I use the internet a lot to buy with work etc and I cannot believe I fell for it!. I would be interested in knowing if the lady who is in touch with BT Yahoo gets on. They had taken 3 payments of �54.95 out of my credit card within 3 weeks before I found out. I had only 1 delivery. Again, couldn't get through on the phone - emails didn't work. Waiting for the fraid squad of the credit card company to see what they say. Radilabs didn't reply to 5 emails until I sent again yesterday saying i was contacting the police. I have cancelled my credit card - seems the only way to guarantee stopping them getting money. Nothing was ever put in writing or informed me of any account or how much to pay. I feel sick!!!

Mar 05, 2012
Rating
starstarstarstarstar
Address for returns
by: Anonymous

The address you need to return your product to is:
Unit 2D Gatwick Gate Industrial Estate, Lowfield Heath, Crawley RH11 0TG. Make sure you send it recorded delivery/via a tracking service as the Company will swear you haven't returned it unless you have a tracking number.

Mar 05, 2012
Rating
starstarstarstarstar
Help
by: Anonymous

Managed to contact the company in the US and cancelled my account but they had already taken the money from my account. Spoke to the fraud dept of bank and cancelled my card and nothing else gone so far. Did however receive a package from them two weeks after cancelling my account that I want to return but can't find a return address anywhere. Rang company again and a very rude man basically refused to give me a return address. Rang Citylink who delivered the package and they couldn't give me a return address. Can anyone help? Someone mentioned an address in Crawley....... Thanks.

Mar 05, 2012
Rating
starstarstarstarstar
cream
by: linda

thank u for their phone number finally got through got cancellation email and that they would only refund one lot of money not both even though i had nothing for it.as u say lets wait and see.

Mar 05, 2012
Rating
starstarstarstarstar
What a Joke!!!!!
by: Annabell

Have at last managed to get through to this company on 08000124256 who calmly say they are not aware of anyone complaining. Have now received a cancellation email from them also that they will refund when order has been received back at the Crawley address. Lets just wait and see. Others are right that even if you cancel your credit card they can continue to take payments, so contact them on above number but not till after 4pm you are phoning the US. I agree that BT Yahoo should remove this company from their website. We have all learnt a BIG lesson.

Mar 05, 2012
Rating
starstarstarstarstar
bloody cream
by: linda

have not had reply to email yet or managed to get in touch with them will try again tonight.getting bit fed up now

Mar 05, 2012
Rating
starstarstarstarstar
BT Yahoo
by: Anonymous

Have just emailed the chairman of BT Yahoo about this scam on their website - Will be interesting to see what he has to say - will keep you posted!

Mar 05, 2012
Rating
starstarstarstarstar
cancellation of
by: Anonymous

I rang 08000 124 263 and managed to speak to someone who was quite willing to cancel my "accounts" for both Dermalift and Radialabs. To the best of my knowledge , I did not sign up to any subscription(s). She gave me cancellation numbers and I have just received 2 confirmation emails with the cancellation reference numbers. I then spoke to my credit card company again (they said in an earlier call they could not stop further payments as I had authorised them!) and they said they could now act to stop further payments being taken and also get refunds for the additional payments taken.
So I would advise anyone in the same boat as me to go down this route and hopefully knock the scam on the head.
Good luck!

Mar 05, 2012
Rating
starstarstarstarstar
cancellation of
by: Anonymous

I rang 08000 124 263 and managed to speak to someone who was quite willing to cancel my "accounts" for both Dermalift and Radialabs. To the best of my knowledge , I did not sign up to any subscription(s). She gave me cancellation numbers and I have just received 2 confirmation emails with the cancellation reference numbers. I then spoke to my credit card company again (they said in an earlier call they could not stop further payments as I had authorised them!) and they said they could now act to stop further payments being taken and also get refunds for the additional payments taken.
So I would advise anyone in the same boat as me to go down this route and hopefully knock the scam on the head.
Good luck!

Mar 05, 2012
Rating
starstarstarstarstar
cancellation of
by: Anonymous

I rang 08000 124 263 and managed to speak to someone who was quite willing to cancel my "accounts" for both Dermalift and Radialabs. To the best of my knowledge , I did not sign up to any subscription(s). She gave me cancellation numbers and I have just received 2 confirmation emails with the cancellation reference numbers. I then spoke to my credit card company again (they said in an earlier call they could not stop further payments as I had authorised them!) and they said they could now act to stop further payments being taken and also get refunds for the additional payments taken.
So I would advise anyone in the same boat as me to go down this route and hopefully knock the scam on the head.
Good luck!

Mar 05, 2012
Rating
starstarstarstarstar
cancellation of "subscription"
by: Anonymous

I rang 08000 124 263 and managed to speak to someone who was quite willing to cancel my "accounts" for both Dermalift and Radialabs. To the best of my knowledge , I did not sign up to any subscription(s). She gave me cancellation numbers and I have just received 2 confirmation emails with the cancellation reference numbers. I then spoke to my credit card company again (they said in an earlier call they could not stop further payments as I had authorised them!) and they said they could now act to stop further payments being taken and also get refunds for the additional payments taken.
So I would advise anyone in the same boat as me to go down this route and hopefully knock the scam on the head.
Good luck!

Mar 05, 2012
Rating
starstarstarstarstar
beware of scam
by: Julie

I too thought BT Yahoo was a reputable site and ordered my free (postage paid only) cream. Thanks to this website I have telephoned to cancel the subscription I never agreed to and cancelled my credit card immediately - lets hope no money is taken from the account again.

Mar 05, 2012
Rating
starstarstarstarstar
Cancellation
by: Anonymous

Linda - did you manage to get through to someone to cancel the subscription? I did do this and got a cancellation email so hopefully this does mean that I will not receive any further cream or deductions from my account. I have notified the bank and have been told the same as you re the card. They are operating near the line, but I don't think they can send more cream if you have the cancellation email.

Mar 05, 2012
Rating
starstarstarstarstar
new bank card
by: linda

gettinhg new bank card doesnt guarantee that they wont take money off the new card.so nat west says.FUMING.

Mar 05, 2012
Rating
starstarstarstarstar
cancelling card because of radialabs
by: linda

been to bank cancelled card but they say even if u have a new card they can still take money off the new card so beware if u think having a new will work

Mar 05, 2012
Rating
starstarstarstarstar
Me Too
by: Anonymous

Hi everyone - I too have been taken in with this terrible scam. Like everyone else I did not realise that two lots of �54.95 had been taken from my account during a two week period in February until another tube of cream arrived last week. After realising what was going on I emailed and rang the company. I did manage to speak to someone who was very adamant that they do not give away free samples and that I was informed with the first lot of cream that it was a trial and a subscription and that I needed to cancel within 18 days. (I now understand there is some small print on the website which they point out as a way to cover themselves) I did not receive a letter explaining anything with either the first or second tube of cream. On the advertisement words are used like 'one item per household' and 5,000 samples given today which lead you to believe that this cream is free. This company are operating very
close to the line, but obviously getting away with it. Everyone would ring within 18 days and cancel if they were fully aware as the cream is not that good. I have sent a long email to Trading Standards and I will contact every organisation I can think of because this should not be allowed to continue to inocent people, particularly in this economic climate. I have returned my second tube of cream and told I will be refunded, within 30 days of receipt but that remains to be seen. I will post here if that happens. The company address in the UK is Unit 2D Gatwick Gate Industrial Estate, Lowfield Heath, Crawley RH11 0TG telephone 0800 012 4256.

Mar 04, 2012
Rating
starstarstarstarstar
What is the return adress in UK of this crap?
by: Anonymous

Hi,
So if the customer bought something online, it can be returned and refunded.
Does anyone know the return address?
I would be very, very, very thankful.

A.

Mar 04, 2012
Rating
starstarstarstarstar
Radialabs
by: susan

I am more annoyed at BT Yahoo for advertising this SCAM - I wouldn't have believed a reputable company like BT allowing lots of us to be sucked in like this - hopping mad at the moment.
Radialabs are open Monday to Friday 9-5 US time. A stinging email has now been sent and lots of calls to come I think!!.

Mar 04, 2012
Rating
starstarstarstarstar
radialabs scam
by: Anonymous

i have also fallen for this scam been trying to find an address for them. I am told by credit card company that i set up a direct debit but can assure you i did not.Going to ring scammers tomorrow as they are closed the weekend.

Mar 04, 2012
Rating
starstarstarstarstar
radialabs scam
by: Anonymous

i have also fallen for this scam been trying to find an address for them. I am told by credit card company that i set up a direct debit but can assure you i did not.Going to ring scammers tomorrow as they are closed the weekend.

Mar 04, 2012
Rating
starstarstarstarstar
Update
by: Annabell

Have reported this to my bank, who actually inform me that although you may cancel your C/Card
this company can continue to debit you account so be warned. It appears that all the major banks are aware of what this company are doing, so lets all hope that something can be done.

Mar 03, 2012
Rating
starstarstarstarstar
scam them
by: H H

HI TO THOSE PEOPLE WHO HAVE BEEN SCAMED ,THIS IS WHAT YOU DO
ORDER IT. AS SOON AS YOU RECEIVE IT ,CALL YOUR CREDIT CARD COMPANY INFORM THEM YOU HAVE LOST YOUR CARD ,THEY WILL SEND YOU NEW CARD
IF THE CREAM WORKS CALL THEM AND ORDER NEW ONE .IF NOT THROUGH IT IN THE BIN.IN THIS WAY THE SCAMER WILL BE SCAMED.
GOOD LUCK

Mar 03, 2012
Rating
starstarstarstarstar
reply received
by: Anonymous

Hi Ladies, I sent 3 emails to them the last very to the point that they had acted fraudulently by taking money from my account and that the matter had been reported to my bank who were raising a dispute, and said that any subscriptions etc that they had set up with out my knowledge must be cancelled with immediate effect. My bank have refunded my credit card I am happy to say. I have today received a reply from RL stating that they have cancelled my sub with a cancellation no and the address to post my item back to. I sent emails as I wanted it in writing precisely what I had said to them.


Mar 03, 2012
Rating
starstarstarstarstar
reply received
by: Anonymous

Hi Ladies, I sent 3 emails to them the last very to the point that they had acted fraudulently by taking money from my account and that the matter had been reported to my bank who were raising a dispute, and said that any subscriptions etc that they had set up with out my knowledge must be cancelled with immediate effect. My bank have refunded my credit card I am happy to say. I have today received a reply from RL stating that they have cancelled my sub with a cancellation no and the address to post my item back to. I sent emails as I wanted it in writing precisely what I had said to them.


Mar 03, 2012
Rating
starstarstarstarstar
reply received
by: Anonymous

Hi Ladies, I sent 3 emails to them the last very to the point that they had acted fraudulently by taking money from my account and that the matter had been reported to my bank who were raising a dispute, and said that any subscriptions etc that they had set up with out my knowledge must be cancelled with immediate effect. My bank have refunded my credit card I am happy to say. I have today received a reply from RL stating that they have cancelled my sub with a cancellation no and the address to post my item back to. I sent emails as I wanted it in writing precisely what I had said to them.


Mar 03, 2012
Rating
starstarstarstarstar
reply received
by: Anonymous

Hi Ladies, I sent 3 emails to them the last very to the point that they had acted fraudulently by taking money from my account and that the matter had been reported to my bank who were raising a dispute, and said that any subscriptions etc that they had set up with out my knowledge must be cancelled with immediate effect. My bank have refunded my credit card I am happy to say. I have today received a reply from RL stating that they have cancelled my sub with a cancellation no and the address to post my item back to. I sent emails as I wanted it in writing precisely what I had said to them.


Mar 03, 2012
Rating
starstarstarstarstar
yep i was a complete wally too
by: carol

yes...radialabs is a complete scam - doesn't get rid of wrinkles it just makes your face stiff and gives you spots...Shame on BT and yahoo for accepting their adverts.......it will make me think twice about the reliability of both of those companies....
radialabs telephone and website dont work and their product isn't what its cracked up to be and i am an idiot for falling for it!
dont be like me!

Mar 03, 2012
Rating
starstarstarstarstar
DISGUSTING
by: Annabell

Cannot beleive I to have been so stupid to fall for this scam! Just wish I had found this site earlier. How right you all are, have now had to cancel my Credit Card. Will be trying to contact them on some of the numbers given and hope that I can get a refund. This company must be laughing all the way to their bank. Why can they still advitise on the internet? how many more women will be caught up in this disgusting scam.

Mar 03, 2012
Rating
starstarstarstarstar
scam
by: Anonymous

Rip OFF - they claim it is free sample but then enrol you - n small print and charge over �50.00. Cancel any credt card number you ave given them.

RIP OFF

Mar 03, 2012
Rating
starstarstarstarstar
I have been done too.
by: Nat

hello I feel very stupid about being caught in this scam. As mentioned by everyone no address or invoice in the parcel to return the goods. This morning, I have received another parcel by courier. Not knowing what was in it I accepted it. I have phoned my bank and here was what I am told by them. Keep a record of your phone calls to the States and send them an email as on the delivery note it says they respond within 1 working day. info@radialabs.com if they don't respond keep on phoning making a diary of your calls date and time one you have advised your bank there is a 30 days period where you must show that you have tried to stop this and the bank will then step in. Hope this help. Please do remember that the time difference when phoning the States.

Mar 03, 2012
Rating
starstarstarstarstar
I have been done too.
by: Nat

hello I feel very stupid about being caught in this scam. As mentioned by everyone no address or invoice in the parcel to return the goods. This morning, I have received another parcel by courier. Not knowing what was in it I accepted it. I have phoned my bank and here was what I am told by them. Keep a record of your phone calls to the States and send them an email as on the delivery note it says they respond within 1 working day. info@radialabs.com if they don't respond keep on phoning making a diary of your calls date and time one you have advised your bank there is a 30 days period where you must show that you have tried to stop this and the bank will then step in. Hope this help. Please do remember that the time difference when phoning the States.

Mar 02, 2012
Rating
starstarstarstarstar
me too
by: Ally

Yes I have been scammed too, I did not even know till another order came.
I rang 001 877 3093491, radialabs customer service and cancelled, lost out on my money this month and cant get it back, Ring them after 4.oopm I rang at 5.30pm and got straight through. Hope this helps others to get it sorted.

Mar 02, 2012
Rating
starstarstarstarstar
radialabs
by: linda

i also been scammed.didnt realise till today when i checked bank statements.bought first one for five pounds something. charged over 54 pounds in the middle of feb and again on the 28th for another 54 pounds.have received No cream only first one not that i wanted it anyway.bank is sending forms to stop them taking more as long as they dont take more in between.lost over 100 quid cant see me getting it back. just sat down and cried at what a fool i been

Mar 02, 2012
Rating
starstarstarstarstar
fEELING STUPID
by: Marcia

Been caught as well. Have managed to speak to an American guy and cancelled my account. All your comments have been very helpful and I'm glad some of your banks have been more helpful then Santander who said that they couldn't stop any payments for 30 days. God knows how much they would have taken by then or still will I suppose.

Mar 02, 2012
Rating
starstarstarstarstar
I have been caught out too
by: Anonymous

Hi I have been stung to the value of 2 x �54.95 both taken out in February. I called my bank immediatley the package which I had not orderd arrived and I had checked my credit card. The bank have cancelled my card and raised a dispute.

I have emailed them 3 x without a response, but would like to return the goods to them with a covering letter. Can you advise the full postal address please as I seem to have trouble locating it.

Thanks
Sue

Mar 02, 2012
Rating
starstarstarstarstar
THIS IS WHAT TO DO.
by: mary

The comments below were a great help.
In a nutshell- so anyone else can act quickly.

Phone 001888804 3579 but after 6pm our time as they are 8hrs behind.
state you were mislead.cancel subscription and get the return address for any stuff you've been sent.

email radialabs at info@radialabs.com stating the same compliant with your order I.D reference etc.I did this before i phoned them and the lady knew quickly who I was.I got an email response after my call stating my 'account' had been closed.
keep a copy of the emails.

they say they will refund your account when they receive the goods at the address in Crawley.U.K

Inform your credit card.they know about this scam.

lets live with our wrinkles ladies and learn by our mistakes. mary x

Mar 01, 2012
Rating
starstarstarstarstar
How are they still trading?
by: Anonymous

I was amazed to see that it is nearly a year since the first post about this company at the bottom of this page and yet they are still trading.
I guess that there must be some law or financial regulation being broken here but nothing has happened legally to stop them.
I don't suppose the owners of the company have a conscience but in their shoes I could not sleep knowing I was earning money by deceptive means.


Mar 01, 2012
Rating
starstarstarstarstar
I have been scammed too
by: Anonymous

Sent for free trial and have received next pack today. �54.95 debited from credit card. Feel stupid and will cancel BUT will contact as many people as possible - newspapers, MP's, TV progs etc.to get this practice stopped.
Ask all others to do the same.

Mar 01, 2012
Rating
starstarstarstarstar
I have been scammed
by: Mary

On Facebook in January when this advertisement popped up Free trial wrinkle reducer serum. �5.99 postage only. I thought great I'll try this The order arrived the next day I was totally surprised at this. I also had some Dermalift cream �29.99 it was delivered by City Link Nechells, Birmingham B6 7SJ. around the 15/02/2012 I was checking my account when I discovered the amount of �54.95 had been taken from my account. Nothing was delivered. When I checked The name Radialabs on the internet it showed it was a scam. I tried calling the number nothing. I emailed the address on the invoice info@radialabs.com it was sent so it is an email address. I contacted my bank who told me to cancel my card as I have a credit card that i top up from my account and had just topped it up on 29/02/2012 on checking my account this morning 1/03/2012 they had taken another �54.95 I cant believe this has happened. I will never trust the Internet again Please be aware of pop up advertisements or any advertisement for that matter on here. How do we go about getting our money back. any idea guys????

Mar 01, 2012
Rating
starstarstarstarstar
I have been scammed
by: Mary

On Facebook in January when this advertisement popped up Free trial wrinkle reducer serum. �5.99 postage only. I thought great I'll try this The order arrived the next day I was totally surprised at this. I also had some Dermalift cream �29.99 it was delivered by City Link Nechells, Birmingham B6 7SJ. around the 15/02/2012 I was checking my account when I discovered the amount of �54.95 had been taken from my account. Nothing was delivered. When I checked The name Radialabs on the internet it showed it was a scam. I tried calling the number nothing. I emailed the address on the invoice info@radialabs.com it was sent so it is an email address. I contacted my bank who told me to cancel my card as I have a credit card that i top up from my account and had just topped it up on 29/02/2012 on checking my account this morning 1/03/2012 they had taken another �54.95 I cant believe this has happened. I will never trust the Internet again Please be aware of pop up advertisements or any advertisement for that matter on here. How do we go about getting our money back. any idea guys????

Mar 01, 2012
Rating
starstarstarstarstar
I have been scammed
by: Mary

On Facebook in January when this advertisement popped up Free trial wrinkle reducer serum. �5.99 postage only. I thought great I'll try this The order arrived the next day I was totally surprised at this. I also had some Dermalift cream �29.99 it was delivered by City Link Nechells, Birmingham B6 7SJ. around the 15/02/2012 I was checking my account when I discovered the amount of �54.95 had been taken from my account. Nothing was delivered. When I checked The name Radialabs on the internet it showed it was a scam. I tried calling the number nothing. I emailed the address on the invoice info@radialabs.com it was sent so it is an email address. I contacted my bank who told me to cancel my card as I have a credit card that i top up from my account and had just topped it up on 29/02/2012 on checking my account this morning 1/03/2012 they had taken another �54.95 I cant believe this has happened. I will never trust the Internet again Please be aware of pop up advertisements or any advertisement for that matter on here. How do we go about getting our money back. any idea guys????

Mar 01, 2012
Rating
starstarstarstarstar
scam
by: claire

I rang 0800 012 4256 and spoke to an american guy who has cancelled my account. but ive already lost �65 which i wont get back and another crappy cream. id advise u to speak to ur bank aswell and they will send u out a form to sign to ensure they cannot take any more money from ur account. good luck

Mar 01, 2012
Rating
starstarstarstarstar
scam
by: claire

I rang 0800 012 4256 and spoke to an american guy who has cancelled my account. but ive already lost �65 which i wont get back and another crappy cream. id advise u to speak to ur bank aswell and they will send u out a form to sign to ensure they cannot take any more money from ur account. good luck

Mar 01, 2012
Rating
starstarstarstarstar
Free
by: Anonymous

Hi Girls ... I got taken in last year with a slimming one ... Go on Skype to ring them its free you can get it on ebay. You can get this stuff on ebay and they wont Scam you.

Mar 01, 2012
Rating
starstarstarstarstar
Free
by: Anonymous

Hi Girls ... I got taken in last year with a slimming one ... Go on Skype to ring them its free you can get it on ebay. You can get this stuff on ebay and they wont Scam you.

Mar 01, 2012
Rating
starstarstarstarstar
Scamming Company
by: Anonymous

I have tried like everyone else to contact this company, my emails have so far being ignored. A second delivery of products arrived this morning. So far they have taken two payments in the first month, we have stopped further payments via my credit card company recorded as being in dispute with radialabs. I have tried the 0800 012 4256 number and just get a recorded message saying to call back when customer services are open 7am-9pm then being cut off (my calls were between 10am and 11am. I have tried the American number 0018888043579 and get a pre recorded customer service message saying that I will be connected to an operative shortly, but again I am automatically cut off. Any ideas anyone?
Feel stupid at being conned like this.

Mar 01, 2012
Rating
starstarstarstarstar
Return address
by: Anonymous

Has anyone got the actual address to send the radialabs back. No invoice in the package, so they make it as difficult as possible to return and hence are then able to take the full amount for the sample.

Mar 01, 2012
Rating
starstarstarstarstar
Return address
by: Anonymous

Has anyone got the actual address to send the radialabs back. No invoice in the package, so they make it as difficult as possible to return and hence are then able to take the full amount for the sample.

Feb 29, 2012
Rating
starstarstarstarstar
RUBBISH COMPANY
by: Anonymous

THEY MUST BE STOPPED TAKING MONEY FROM ACCOUNTS WHICH PEOPLE ARE NOT AWARE OF UNTIL THEY RECIEVE THEIR STATEMENTS

Feb 29, 2012
Rating
starstarstarstarstar
RUBBISH COMPANY
by: Anonymous

THEY MUST BE STOPPED TAKING MONEY FROM ACCOUNTS WHICH PEOPLE ARE NOT AWARE OF UNTIL THEY RECIEVE THEIR STATEMENTS

Feb 29, 2012
Rating
starstarstarstarstar
RUBBISH COMPANY
by: Anonymous

THEY MUST BE STOPPED TAKING MONEY FROM ACCOUNTS WHICH PEOPLE ARE NOT AWARE OF UNTIL THEY RECIEVE THEIR STATEMENTS

Feb 28, 2012
Rating
starstarstarstarstar
READ THE SMALL PRINT!
by: Anonymous

I always read it - if it sounds too good to be true it usually is!

This is from the actual Web site:

The story depicted on this site and the person depicted in the story are not real. rather this story is based on the results that some people who have used these products have achieved. The results portrayed in the story and in the comments are illustrative and may not be the results that you achieve with these products. this page receives compensation for clicks on or purchase of products featured on this site.
The depictions on this page are fictitious and indicitive of potential results. Actual results may vary.

T&Cs

You must pay a shipping and handling fee of �5.95 for us to send you a 30 day trial supply of Radialabs. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). We allow up to 4 days for you to receive the trial supply. Thus, in order for you to have 14 days to try the product, we consider the end date for your trial period to be 18 days after you place your order, which is 14 days plus 4 days for processing and transit. If you are unhappy with the product at any time during those 18 days, you must call us at 0800-012-4256 or email us and cancel your order to avoid being billed for the cost of the product. If you are satisfied with our product, then do nothing-we will bill you for your initial order, and every thirty days after your initial order we will send you a new 30-day supply of our product, and automatically bill you the low price of �69.95. To cancel automatic delivery and billing, call us at 0800-012-4256 or email us at any time. Please read our terms and conditions for more details.

Feb 28, 2012
Rating
starstarstarstarstar
ROBBED
by: Anonymous

Yes I to was caught in this shocking scam,knew nothing until I seen these payments on my credit card no statement or invoices nothing, absolute complete shock to me. Information that may help as I now have my cancellations numbers sent by emails with refunds due in next 30days, hope I will no longer need to have any further dealings with them. The emails address that I found helful were info@radialabs.com
for Riskincare and dermaliftsp.com I also found they only telephone no that was answered was
0018888043579 I got number from my credit card
company. I also got in touch with Trading Standards but as the crime is outside uk it is much harder to deal with. I hope the above information will get the results you are wanting.
Wish you all the very best.

Good luck

Feb 28, 2012
Rating
starstarstarstarstar
ROBBED
by: Anonymous

Yes I to was caught in this shocking scam,knew nothing until I seen these payments on my credit card no statement or invoices nothing, absolute complete shock to me. Information that may help as I now have my cancellations numbers sent by emails with refunds due in next 30days, hope I will no longer need to have any further dealings with them. The emails address that I found helful were info@radialabs.com
for Riskincare and dermaliftsp.com I also found they only telephone no that was answered was
0018888043579 I got number from my credit card
company. I also got in touch with Trading Standards but as the crime is outside uk it is much harder to deal with. I hope the above information will get the results you are wanting.
Wish you all the very best.

Good luck

Feb 28, 2012
Rating
starstarstarstarstar
ROBBED
by: Anonymous

Yes I to was caught in this shocking scam,knew nothing until I seen these payments on my credit card no statement or invoices nothing, absolute complete shock to me. Information that may help as I now have my cancellations numbers sent by emails with refunds due in next 30days, hope I will no longer need to have any further dealings with them. The emails address that I found helful were info@radialabs.com
for Riskincare and dermaliftsp.com I also found they only telephone no that was answered was
0018888043579 I got number from my credit card
company. I also got in touch with Trading Standards but as the crime is outside uk it is much harder to deal with. I hope the above information will get the results you are wanting.
Wish you all the very best.

Good luck

Feb 28, 2012
Rating
starstarstarstarstar
ROBBED
by: Anonymous

Yes I to was caught in this shocking scam,knew nothing until I seen these payments on my credit card no statement or invoices nothing, absolute complete shock to me. Information that may help as I now have my cancellations numbers sent by emails with refunds due in next 30days, hope I will no longer need to have any further dealings with them. The emails address that I found helful were info@radialabs.com
for Riskincare and dermaliftsp.com I also found they only telephone no that was answered was
0018888043579 I got number from my credit card
company. I also got in touch with Trading Standards but as the crime is outside uk it is much harder to deal with. I hope the above information will get the results you are wanting.
Wish you all the very best.

Good luck

Feb 28, 2012
Rating
starstarstarstarstar
Me too!
by: SANDRA

Me too! Two payments of �54.95 taken out during one calender month so trying to stop so called subscription. My credit card company gave me a telephone number of 08000124256 and I have been told that no further claims against my account will be made. I feel so foolish.

Very shabby behaviour

Feb 28, 2012
Rating
starstarstarstarstar
Me too!
by: SANDRA

Me too! Two payments of �54.95 taken out during one calender month so trying to stop so called subscription. My credit card company gave me a telephone number of 08000124256 and I have been told that no further claims against my account will be made. I feel so foolish.

Very shabby behaviour

Feb 28, 2012
Rating
starstarstarstarstar
Me too!
by: SANDRA

Me too! Two payments of �54.95 taken out during one calender month so trying to stop so called subscription. My credit card company gave me a telephone number of 08000124256 and I have been told that no further claims against my account will be made. I feel so foolish.

Very shabby behaviour

Feb 28, 2012
Rating
starstarstarstarstar
SICK TO MY STOMACH!!
by: Anonymous

Have just picked up this scam.....ordered trial on 13 February...so far only the �5.95 taken out of my account, but oddly enough received email from these people confirming cancellation of my account!!
Contacted my bank & they said they can only act if second amount taken from account. My question is: are Radialabs actually based at this Gatwick Gate (Unit 2d) Industrial Estate, Lowfield Heath, Crawley TH11 0TG? Also could someone please contact the police & direct them to Radialabs?
Look forward to hearing news that these scumbags have got their comeuppance!

Feb 28, 2012
Rating
starstarstarstarstar
conned
by: Anonymous

just got back from the bank thankfully they cancelled any more payments going out to this company. I managed to ring them on the number given by someone on this site thanks to whoever it was, I am going to be refunded for only �54.95 which is only half of what they had taken. I would like to warn anyone else thinking of using this product .DON'T!! think about it you will be the loser.This is the biggest scam Ive been duped into.Maybe we should make it known on facebook

Feb 28, 2012
Rating
starstarstarstarstar
conned
by: Anonymous

I am just on my way to the bank I have also been stupid enough to be conned by this company something should be done to stop these thieves from stealing money from peoples bank accounts without permission.

Feb 28, 2012
Rating
starstarstarstarstar
Me to
by: Anonymous

I know how we all feel,stupid etc etc,but thanks to my bank and me checking every day to keep track of everything I got the refund at last.so keep trying and I am sure like me I will be very,very careful in the future.

Feb 28, 2012
Rating
starstarstarstarstar
Me to
by: Anonymous

I know how we all feel,stupid etc etc,but thanks to my bank and me checking every day to keep track of everything I got the refund at last.so keep trying and I am sure like me I will be very,very careful in the future.

Feb 27, 2012
Rating
starstarstarstarstar
Conned
by: Anonymous

I am yet another duped person of this company. Ordered free trial and have been charged �54.96, twice in the same month. I have just rang the customer enquiries tel. no. Beginning with 0121 (Birmingham exchange) but then ended up speaking to Steve in USA so I'll probably end up now with a whopping telephone too.
Beware and go to your bank straight away to cancel

Feb 27, 2012
Rating
starstarstarstarstar
Conned
by: Anonymous

I am yet another duped person of this company. Ordered free trial and have been charged �54.96, twice in the same month. I have just rang the customer enquiries tel. no. Beginning with 0121 (Birmingham exchange) but then ended up speaking to Steve in USA so I'll probably end up now with a whopping telephone too.
Beware and go to your bank straight away to cancel

Feb 27, 2012
Rating
starstarstarstarstar
Conned
by: Anonymous

I am yet another duped person of this company. Ordered free trial and have been charged �54.96, twice in the same month. I have just rang the customer enquiries tel. no. Beginning with 0121 (Birmingham exchange) but then ended up speaking to Steve in USA so I'll probably end up now with a whopping telephone too.
Beware and go to your bank straight away to cancel

Feb 27, 2012
Rating
starstarstarstarstar
YET ANOTHER SUCKER
by: Anonymous

I also ordered free sample paid �5.95 p&p. 3 weeks later had �54.95 taken out of my c/card then again on 19th Feb. Phoned Tescos who gave me 3 phone no. first 2 deny being anything to do with radialabs 3rd told me to ring USA.
Found phone no 08000124256 on this site have just rung them spoke to Lisa who said she has cancelled my account and gave an address at Gatwick to return bottle of gunk I received this morning then I would be credited with 2nd payment.
Their way round charging is to say the supposed free sample is in fact a trial sample so hence the charge of �54.95 after 14 days.
Will wait to see if I actually get a refund. Feel sick for being so stupid

Feb 24, 2012
Rating
starstarstarstarstar
ME TO RIPPED OFF
by: Anonymous

I have just checked my credit card statement to see a payment has gone out to Riskincare for �54.00 when I looked at my transactions for the trial sample realised it was the same company, thank god I fell upon this site, Have rang the number and been given cancellation numbers. Lets hope thats the end of it, feel so stupid to have fallen for this scam -

Feb 24, 2012
Rating
starstarstarstarstar
I HAVE BEEN DONE BY THEM!
by: Anonymous

The biggest s...t company I have ever known. They got �54.95 x 2 within 2 weeks from my credit card.
Is there anyone who can control that scam?

Feb 24, 2012
Rating
starstarstarstarstar
I HAVE BEEN DONE BY THEM!
by: Anonymous

The biggest s...t company I have ever known. They got �54.95 x 2 within 2 weeks from my credit card.
Is there anyone who can control that scam?

Feb 23, 2012
Rating
starstarstarstarstar
Big Scam
by: Anonymous

Also noticed on my statement 2 lots of �59.95 and 1 �29.95. I phoned my bank HSBC who said that I had agreed to the terms & conditions and that they would send out a form for me to fill in and return! tried all day today to get through to the 0800 number and finally spoke to Stephanie! No questions no feeling issued cancellation numbers and sent me a couple of emails to confirm. Whoops with a money off VOUCHER should I wish to return to them. Only....refunding 1 �59.95 and 1 �29.95 as my FREE product should have been returned in 14days or I should have responded in 14days to say that I wanted to cancel my subscription. What subscription? FRAUD FRAUD FRAUD CON CON CON There were no terms and conditions included in my deliveries and only one set of instructions in two seperate parcels. I have no idea of what either product is made up from but google dermalift and there are some warnings!!! Ladies beware

Feb 23, 2012
Rating
starstarstarstarstar
SCAMMING RADIALABS
by: JIN

i have also been conned by these people the only way to cancel is to cancel any further payments through your bank hope This helps someone

Feb 23, 2012
Rating
starstarstarstarstar
SCAMMING RADIALABS
by: JIN

i have also been conned by these people the only way to cancel is to cancel any further payments through your bank hope yhis helps someone

Feb 23, 2012
Rating
starstarstarstarstar
B/Stards
by: Brenda

I like the rest of you ladies were scamed. I thought I was buying a product for �5, then a few days later find they have taken another �54.95. I have informed my bank & they advised me to cancel may card, & hopefully they will reimburse me. Lets hope that a lesson has been learned from this. No more buying on line.

Feb 23, 2012
Rating
starstarstarstarstar
see OMG 21.2.12
by: Anonymous

Did indeed get cancellation email and have got refund in my account this morning. Phew! However, still going to fill out forms bring sent to me in case radialabs continue to take more. Hopefully not. Take care

Feb 23, 2012
Rating
starstarstarstarstar
see OMG 21.2.12
by: Anonymous

Did indeed get cancellation email and have got refund in my account this morning. Phew! However, still going to fill out forms bring sent to me in case radialabs continue to take more. Hopefully not. Take care

Feb 22, 2012
Rating
starstarstarstarstar
RE: Radialab are a scam !
by: Anonymous

I had � 54.95 taken from my account twice by Radialab, I suggest you call them straight away and get a cancellation number from them. Apparently when we accept their T & C we agree to pay that amount of money and they will authomatically take further payments until your "account" with them is cancelled. I have also called my bank and close my bank account with them. My bank cannot investigate until 30 days have gone passed so I am stuffed !
Good luck everyone!

Feb 22, 2012
Rating
starstarstarstarstar
Conned
by: Anonymous

Checked my bank account this morning to find that �54.95 taken out by Radialabs. Then found this comments page. I have rung my bank and they have cancelled by debit card and reissued another one (although I have to wait 7-10 days for it!). There was no paperwork with my products, so I didn't know this would happen. Will it happen with Dermalift too? My bank are going to reimburse me within a couple of days thank goodness. However I am still going to ring this afternoon and try to get a cancellation number. Will keep you posted.

Feb 22, 2012
Rating
starstarstarstarstar
Conned
by: Anonymous

Checked my bank account this morning to find that �54.95 taken out by Radialabs. Then found this comments page. I have rung my bank and they have cancelled by debit card and reissued another one (although I have to wait 7-10 days for it!). There was no paperwork with my products, so I didn't know this would happen. Will it happen with Dermalift too? My bank are going to reimburse me within a couple of days thank goodness. However I am still going to ring this afternoon and try to get a cancellation number. Will keep you posted.

Feb 22, 2012
Rating
starstarstarstarstar
Conned
by: Anonymous

Checked my bank account this morning to find that �54.95 taken out by Radialabs. Then found this comments page. I have rung my bank and they have cancelled by debit card and reissued another one (although I have to wait 7-10 days for it!). There was no paperwork with my products, so I didn't know this would happen. Will it happen with Dermalift too? My bank are going to reimburse me within a couple of days thank goodness. However I am still going to ring this afternoon and try to get a cancellation number. Will keep you posted.

Feb 21, 2012
Rating
starstarstarstarstar
Snap
by: azrinkly azever

Snap! �54.75 taken out today, this 10 days after having notified my bank, who told me they would cancel the payments themselves as I had been unable to do so. This after I had suggested moving my balance elsewhere. Bad enuff being scammed worse not being protected by my bank. Shame is that thousands of honest internet retailers will suffer by folk terrified to purchase online.

Feb 21, 2012
Rating
starstarstarstarstar
Snap
by: azrinkly azever

Snap! �54.75 taken out today, this 10 days after having notified my bank, who told me they would cancel the payments themselves as I had been unable to do so. This after I had suggested moving my balance elsewhere. Bad enuff being scammed worse not being protected by my bank. Shame is that thousands of honest internet retailers will suffer by folk terrified to purchase online.

Feb 21, 2012
Rating
starstarstarstarstar
OMG
by: Anonymous

I, like everyone else was sucked in by the promise of looking like that chick in the photo (which later became apparent that it was a fake). So, just noticed this morning that is been charged 54.95 and nearly had a heart attack. I had previously emailed them in good time to cancel because actually I don't rate the stuff. UK number no longer works, had to bite bullet and phone USA ( there goes the phone bill!) Spoke to a "Stephanie" who cancelled it all and said she'd refund the money, I got a cancellation number and am waiting for confirmation email. Never will I buy online again. Stay tuned

Feb 21, 2012
Rating
starstarstarstarstar
Thank you
by: VickyB

Thank you all for these comments, I has saved me money and alot of grief it would seem. I was just considering sending for the free trial when I thought I would google it and stumbled upon you guys. Thanks for sharing your experiences.

Feb 20, 2012
Rating
starstarstarstarstar
Fraud, rip off
by: Anonymous

Conned too. No more buying over the internet. Have cancelled credit card. Bank took lots od details. Have sent radialabs an email cancelling my 'subscription'. We are too trusting ladies!!!

Feb 20, 2012
Rating
starstarstarstarstar
Fraud, rip off
by: Anonymous

Conned too. No more buying over the internet. Have cancelled credit card. Bank took lots od details. Have sent radialabs an email cancelling my 'subscription'. We are too trusting ladies!!!

Feb 20, 2012
Rating
starstarstarstarstar
liars, thieves and a scam!!!
by: Anonymous

Mum got caught, ive just spent 25 minutes on the phone to them trying to get a credit as they charged her the �54 on 7th Feb and then another �54 on the 20th (today).
They've given a credit of �54 but she has still paid �54 + p&p for a tiny bottle of naff serum!!!
Unhelpful customer services who claimed they didn't receive her request to cancel via their website as you need to phone customer services, it went to the wrong department.
A case of 'sorry ma'am, nothing I can do!'.
I'm advising my mum to report to Watchdog and Ofcom!

Feb 20, 2012
Rating
starstarstarstarstar
SORTED - I THINK
by: Linda

I paid �5.95 for this so called FREE sample and was unaware that a subscription had been set up mainly because I did not read the small print on the advertisement which said I needed to call within 14 days of receipt of the product IF I WASN'T INTERESTED otherwise I would be charged �54.95 for the sample and the same each month thereafter. The first I knew there was a problem was when the Fraud Dept of my card company (Barclays) called to say they had been alerted by this payment. I told them I had not authorised this but as this was Saturday 11 February I couldn't contact Radialabs. However, the payment was pending and not due to clear until 17 February. Barclays also admitted they had heard of this company and that all future payments would be stopped but that they could not stop the first one because I had authorised it by accepting their conditions. On Monday last week I telephoned 0800 012 4263 at 2pm and got straight through to Lisa I explained the situation and she immediately cancelled my "account" and gave me a cancellation number and followed it up with an email. However, all last week this �54.95 was still showing as pending but by 18 February it had disappeared off my account so hopefully this whole sorry story is concluded. I was not asked to return the product either in fact after reading the stories of some of you I think I got it sorted relatively easily but this is not to say it didn't give me a few sleepless nights.

Good Luck to the rest of you.

Feb 19, 2012
Rating
starstarstarstarstar
Radilabs
by: Anonymous

Yep I to have been caught! Phoned my bank and cancelled my card. Hope no more money will be taken. Will try and ring Radilabs. Thanks for phone numbers etc and letting me know I am not the only one!

Feb 19, 2012
Rating
starstarstarstarstar
Radilabs
by: Anonymous

Yep I to have been caught! Phoned my bank and cancelled my card. Hope no more money will be taken. Will try and ring Radilabs. Thanks for phone numbers etc and letting me know I am not the only one!

Feb 18, 2012
Rating
starstarstarstarstar
RADIALABS LIARS AND THIEFS
by: Anonymous

I to have fallen for this one. Have phoned my bank and my bank debit card is now stolen to stop any further debits from them and as the telephone for Radialabs is an overseas number that will add this mistake as well.

DO NOT FALL FOR �5.95 POSTAGE SCAM.

THEY ARE IN BREACH OF THE ADVERTISING STANDARDS.

Feb 18, 2012
Rating
starstarstarstarstar
RADIALABS LIARS AND THIEFS
by: Anonymous

I to have fallen for this one. Have phoned my bank and my bank debit card is now stolen to stop any further debits from them and as the telephone for Radialabs is an overseas number that will add this mistake as well.

DO NOT FALL FOR �5.95 POSTAGE SCAM.

THEY ARE IN BREACH OF THE ADVERTISING STANDARDS.

Feb 17, 2012
Rating
starstarstarstarstar
Robbers
by: Anonymous

I cannot believe I had been conned. After paying �5.95 for postage I received my sample of anti wrinkle cream.� weeks on I have had �54 taken from my bank,It seems I have a subscription. I cannot get in touch with anyone and subsequently Have got over drawn because of it.I am at my wits end

Feb 17, 2012
Rating
starstarstarstarstar
Must cancel with them
by: Jne

Hi, I paid with M&S credit card and they say you must cancel with the company. They dont respond to emails. Ring 0800 012 4256 in the evening here as its overseas and make sure you get a cancellation number, you may have to wait on the phone a while. Once you have a cancellation number you can then claim through your card if they do take another payment after you have cancelled.

Feb 16, 2012
Rating
starstarstarstarstar
Radialabs What a ripoff
by: Sharon

I too have had the p*** taken out of me. Just ring 0018887788624 after 4pm if you don't have your order number they will ask for the last 4 digits of your card. They will immediately cancel your so called account (that you didn't know you had) If like me they have taken �54 out again then ask them to send you a return address and an email of confirmation and they will give a refund as soon as you return your cream (when it arrives). I hope they are telling the truth. I'm still going to see my bank tomorrow just in case.

Feb 15, 2012
Rating
starstarstarstarstar
Radialabs Scam
by: Anonymous

The wording in their covering letter with the goods is suspicious. I immediately cancelled my existing mastercard, which I would suggest everyone should so. It just shows - sadly, never be trusting with any ad on the internet.

Feb 15, 2012
Rating
starstarstarstarstar
Scam
by: Anonymous

I to have had �54.95 taken out of my credit card tried to phone the number given but closed will try again will have to cancel my credit card.I do not have any goods either

Feb 15, 2012
Rating
starstarstarstarstar
Maybe able to help
by: Christina

I just rang this number 0800 012 4256 and spoke to an American lady who said she had cancelled my account and gave me a confirmation number. I will also contact my bank.

Feb 15, 2012
Rating
starstarstarstarstar
radialabs scam
by: Helen

My bank (Barclays) gave me this number 0800 012 4256 to call. I was given an address to return goods to and recommended tracking it, cost 5.45, but worth it if I get my refund!! I have received a confirmation e-mail of cancellation from Radialabs so that makes me feel better.

Feb 15, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

I too have been had. Just checked my bank statement and over �54 has been taken out. Can't believe how stupid I've been only wanted to get rid of a few wrinkles should have gone to boots. If anyone knows how to cancel this subscription please let me know.

Feb 14, 2012
Rating
starstarstarstarstar
I too have been done
by: Heather

I too today have had �54.95 taken from my account. I have just sent them an email demanding my money back immediately and that I am taking further action but having read all the comments am very doubtful of a reply now.
I am mostly angry at this being advertised where it was - next to my emails when I log in so surely something could be done about this advertising being allowed.
The only thing I can suggest to everyone is contacting your bank as banks are not supposed to just take money off your account if you haven't authorised it so I think they may refund it. I will try in the morning anyway.
By the way, I too have found the product rubbish!

Feb 14, 2012
Rating
starstarstarstarstar
Radialabs Scam
by: mags


Can't believe thatt I fell for this scam but I did hook line and sinker, I am very careful when ordering on linebut as this was a free offer went ahead and ordered it giving lonly name,address and email address so how did thwy get my bank details? This has put me off shopping on the net which is inconvenient for me as I am disabled and found this way of shopping was good for me so shame on radialabs and whoever supplied my details to them.

Feb 14, 2012
Rating
starstarstarstarstar
Radialabs Scam
by: mags


Can't believe thatt I fell for this scam but I did hook line and sinker, I am very careful when ordering on linebut as this was a free offer went ahead and ordered it giving lonly name,address and email address so how did thwy get my bank details? This has put me off shopping on the net which is inconvenient for me as I am disabled and found this way of shopping was good for me so shame on radialabs and whoever supplied my details to them.

Feb 14, 2012
Rating
starstarstarstarstar
Radialabs Scam
by: mags



Can't believe thatt I fell for this scam but I did hook line and sinker, I am very careful when ordering on linebut as this was a free offer went ahead and ordered it giving lonly name,address and email address so how did thwy get my bank details? This has put me off shopping on the net which is inconvenient for me as I am disabled and found this way of shopping was good for me so shame on radialabs and whoever supplied my details to them.

Feb 14, 2012
Rating
starstarstarstarstar
Radialabs Scam
by: mags



Can't believe thatt I fell for this scam but I did hook line and sinker, I am very careful when ordering on linebut as this was a free offer went ahead and ordered it giving lonly name,address and email address so how did thwy get my bank details? This has put me off shopping on the net which is inconvenient for me as I am disabled and found this way of shopping was good for me so shame on radialabs and whoever supplied my details to them.

Feb 14, 2012
Rating
starstarstarstarstar
Radialabs Scam
by: mags



Can't believe thatt I fell for this scam but I did hook line and sinker, I am very careful when ordering on linebut as this was a free offer went ahead and ordered it giving lonly name,address and email address so how did thwy get my bank details? This has put me off shopping on the net which is inconvenient for me as I am disabled and found this way of shopping was good for me so shame on radialabs and whoever supplied my details to them.

Feb 14, 2012
Rating
starstarstarstarstar
Radialabs S
by: mags




Can't believe thatt I fell for this scam but I did hook line and sinker, I am very careful when ordering on linebut as this was a free offer went ahead and ordered it giving lonly name,address and email address so how did thwy get my bank details? This has put me off shopping on the net which is inconvenient for me as I am disabled and found this way of shopping was good for me so shame on radialabs and whoever supplied my details to them.

Feb 14, 2012
Rating
starstarstarstarstar
radilabs
by: Anonymous

A complete ripoff, they cannot be contacted by phone or email.The cream or serum is rubbish and my skin is worse for using it, god knows whats in it!!! I have cancelled the credit card I used

Feb 14, 2012
Rating
starstarstarstarstar
radilabs
by: Anonymous

A complete ripoff, they cannot be contacted by phone or email.The cream or serum is rubbish and my skin is worse for using it, god knows whats in it!!! I have cancelled the credit card I used

Feb 14, 2012
Rating
starstarstarstarstar
radilabs
by: Anonymous

A complete ripoff, they cannot be contacted by phone or email.The cream or serum is rubbish and my skin is worse for using it, god knows whats in it!!! I have cancelled the credit card I used

Feb 14, 2012
Rating
starstarstarstarstar
radilabs
by: Anonymous

A complete ripoff, they cannot be contacted by phone or email.The cream or serum is rubbish and my skin is worse for using it, god knows whats in it!!! I have cancelled the credit card I used

Feb 14, 2012
Rating
starstarstarstarstar
Contacting Radialabs
by: Anonymous

See my comment of 11 February for contact details.

Feb 14, 2012
Rating
starstarstarstarstar
Me too!
by: Jenny Gunning

I've been charged �54.95 today by Radialabs when I thought I was getting a free sample of face serum. Can anyone tell me their phone number and address? They say to follow them on Facebook, but Facebook doesn't recognise Radialabs! Hopefully Facebook will act against them too?

Feb 14, 2012
Rating
starstarstarstarstar
Me too!
by: Jenny Gunning

I've been charged �54.95 today by Radialabs when I thought I was getting a free sample of face serum. Can anyone tell me their phone number and address? They say to follow them on Facebook, but Facebook doesn't recognise Radialabs! Hopefully Facebook will act against them too?

Feb 14, 2012
Rating
starstarstarstarstar
Me too!
by: Jenny Gunning

I've been charged �54.95 today by Radialabs when I thought I was getting a free sample of face serum. Can anyone tell me their phone number and address? They say to follow them on Facebook, but Facebook doesn't recognise Radialabs! Hopefully Facebook will act against them too?

Feb 13, 2012
Rating
starstarstarstarstar
Radialabs Con
by: Anonymous

What a scam/con. They are preying on vulnerable people. The products did not work for me as advertised. I have a 54 day dispute going on with my Credit Card Company as they took �54.95 from my account without my authority. Remember, THERE'S NO SUCH THING AS A FREE LUNCH! I have finally today got an answer from their telephone number after trying unsuccesfully for days. Spoke to Lisa - ID no:129, who gave me a returns number and address to stick on a label to return the goods, then said the �54.95 would be refunded to my account when the goods arrived. We shall see. I also sent this package Recorded Delivery, for obvious reasons. I suggest you all do the same, that is if you can get hold of them. These people are con artists, and they should be taken off the internet and prosecuted for malpractice. So, I've decided to grow old gracefully, and buy Nivea instead. Just as good and cheaper by far. Also sent them an email, but no response whatsoever.

Feb 13, 2012
Rating
starstarstarstarstar
I GOT CAUGHT TOO
by: Anonymous

Like a lot of people I also thought I was just receiving a free sample of this face cream. However I phoned my bank today who confirmed that as no payment has been taken from my account yet, they are able to cancel my card and block any subscription payments. This can apparently only be done BEFORE any payments are taken from the account. Hopefully this will now be sorted. I've also tried emailing the company but with no response, and the phone number is not recognised.

Feb 13, 2012
Rating
starstarstarstarstar
I TOO HAVE BEED HAD!!
by: Anonymous

Like most of you I did not realise I was taking out a subscription when I ordered my FREE trial and when the package arrived there was no paperwork with it. I have spoken to my credit card company and they are aware of this company and related companies and all future payments have been blocked. Apparently no need to cancel card because as it is a subscription this would also move onto any new card anywa.

However, �54.95 has been taken from my account today in payment of the FREE trial which my credit card cannot refund because I agreed to Radialabs terms and conditions. Radialabs, however, are not agreeing to their terms and conditions because I have tried endlastly to contact them to say I did not want the product within the 14 days period but nobody answered their telephone and the 14 day period has now lapsed.

I cannot believe I have been so gullible.

Feb 11, 2012
Rating
starstarstarstarstar
Stop them advertising
by: Anonymous

If it's now so obvious it's a scam. How come they can still advertise and still be ripping people off??? Get them off the internet.




Feb 11, 2012
Rating
starstarstarstarstar
HOW TO CANCEL YOUR SUBSCRIPTION
by: Anonymous

I suggest you call the US number (which may cost a few pounds but at least you will speak to someone directly). The no. is: 00 1 888 778 8624. Call after 4pm UK time to allow for the US time difference. You should get through almost immediately. Ask them to cancel your subscription immediately, get a cancellation number and ask for a confirmation of cancellation to be emailed to you as well. The latter is very important as it is written proof of cancellation should you need to talk to your bank or credit card company about any further deductions.

Feb 10, 2012
Rating
starstarstarstarstar
Warning dont have anything to do with Radialabs
by: Anonymous

felt I must warn anyone not to get sucked into this scam like I did, I ordered a free sample just had to pay the postage, even cacelled in time, but that didnt stop them from trying to take nearly �400 from my account within hours of me cancelling, my bank ( Barlays ) saved me by blocking the withdrawalls, please cancel the card u used I was lucky

Feb 10, 2012
Rating
starstarstarstarstar
how can i cancel my subscription
by: DOLORES MARGARET SEYMOUR

PLEASE HELP ME

Feb 10, 2012
Rating
starstarstarstarstar
how can i cancel my subscription
by: DOLORES MARGARET SEYMOUR

PLEASE HELP ME

Feb 10, 2012
Rating
starstarstarstarstar
how can i cancel my subscription
by: DOLORES MARGARET SEYMOUR

PLEASE HELP ME

Feb 10, 2012
Rating
starstarstarstarstar
unwanted suscription
by: Anonymous

Thank you for all your comments. I too was unaware that i had agreed to an ongoing subscription. Have just phoned the 08773093491 number and cancelled my 'subscription'. The bank were unable to help and said that I would have to wait until a fraudulent payment was taken and then they would act.
Am now waiting for my confirmation email.
Am a bit concerned as to whether my card details have been passed on .
What a pain. All I wanted was to get rid of a few wrinkles now i have just got a load more !!

Feb 07, 2012
Rating
starstarstarstarstar
The Radialabs Cancellation Problem
by: Susan

Hi,
I read the letter that came with the product very carefully. It stated that the subscription would be ongoing unless cancelled. It also told you how to alter the frequency of the product being sent. Unfortunately, it didn't agree with my skin so I telephoned the company about half an hour ago - you can't ring until after 2 p.m. because of the time difference. I spoke to a very helpful lady who cancelled both the Dermalift and the Radialabs, gave me a cancellation number and sent me a confirmation e-mail immediately. I haven't had a problem with them.

Feb 07, 2012
Rating
starstarstarstarstar
Scam
by: Jan A

I was also a victim of this scam. I have like others had to ring America to get this cancelled. It has been a very stressful few days trying to get through to someone. Never again.

Feb 07, 2012
Rating
starstarstarstarstar
Scam
by: Jan A

I was also a victim of this scam. I have like others had to ring America to get this cancelled. It has been a very stressful few days trying to get through to someone. Never again.

Feb 07, 2012
Rating
starstarstarstarstar
Thank you
by: Jude

I wanted to say thank you to all the contributors on this site who have given much appreciated guidance on what to do about the Radialabs scam.

I became suspicious of the company when the product arrived looking very cheaply boxed and the letter accompanying it had been very poorly drafted. I checked on the internet for any reviews of the company which is how I came accross this site. I phoned immediately to cancel the order and got through straight away to Lisa who said she has cancelled the account and I received a confirmatory e-mail from the company. I had also e-mailed to try and cancel the order but these were never replied to so it seems it is best to phone to cancel.

I have informed my credit card company and cancelled the credit card which I used to make the purchase as some have commented that Radialabs sell on the credit card details to other companies who then start debiting your account.

Feb 06, 2012
Rating
starstarstarstarstar
helping each other out
by: Christie

Thanks to whoever set up this site I read some of them and immediately rang one of the numbers recommended. The American man who answered gave me a cancellation number and said he would email me confirmation and asked me why I was cancelling. I kept calm and simply replied "I did not know it was a subscription" and he said OK I will send your confirmation. I then rang my C.C. company who said my account would be monitored and if any further money was taken out it would be refunded by them. At present they had only taken the �5.95. for the sample. Radialabs are the losers because the product is quite good, I felt my skin firming. If it was a legitimate organisation and reasonably priced I would probably have bought it on a regular basis. Hope other people can get cancelled before large amounts of money are taken out of there account. Thanks again to all who have contributed to this site.

Feb 06, 2012
Rating
starstarstarstar
This is an absolute Scam!!
by:

This was a free sample that I agreed to try. I have tried repeatedly to cancel this product as it does not agree with my skin! I again cancelled this item when I realised it was an ongoing subscription which I hadn't consented to
This has been ongoing since the latter part of last year. They keep sending their product, I have refused delivery of this product, but if it comes when I am out, they leave it with a neighbour!I have had no written acknowledgement of my cancellation, and they continue to access my Bank account! I have the inconvenience now of cancelling my card in order to stop this recurring in the future! I will never "shop! online again.

Feb 06, 2012
Rating
starstarstarstarstar
Me too !!!
by: Anonymous

I'm not usually this gullable, but thought I would take up this 'free trial' offer, and pay only for the postage. The goods arrived quite promptly. Then I read the Radialabs'complaints' site. I checked my bank account. Only the agreed amount had been taken. I then phoned them (0800 0124256) bear in mind if you're phoning, that calls are diverted to USA who are 5 hours behind. Their working hours start at 7.30am, so you can phone anytime after 12.30pm GMT. I spoke to a lady (Lisa) who confirmed that my contract was cancelled, and quoted me a cancellation number. I hope that this will be the last I hear about this....but I shall be paying close attention to my bank account....just in case! (I phoned my bank to cancel my debit card, but they said that even if I did this, they could still take the money??? - not sure how???)

Feb 04, 2012
Rating
starstarstarstarstar
arrrrgh !!
by: Jeanette

I am very careful on the internet or so I thought, Its always me that says 'you get nothing for nothing' and I fell for it,, hook line and sinker - even said to my old man - well even if this does work I wont be having any more
at �192... ooooh I am so stupid, its Saturday so just cancelled my card and have emailed two addresses, no reply on the phone number but will try again later, failing that I will have to wait until Monday. Prize idiot or what.. But thank goodness for this site or I wouldnt have known anything about it..as I got no letter with my free sample..

Feb 04, 2012
Rating
starstarstarstarstar
is this a rip off or what?
by: Anonymous

cancelled this item when I realised it was an ongoing subscription (which I didn't consent too)
contacted given tel number and spoke to a gentleman on 23/1/12 he said that was okay and he would e-mail me to confirm but to date have not received said e-mail. Have read they still try to claim payments but have made my bank aware of this company/ my bank card is now cancelled. making me wary of ordering anything online.

Feb 04, 2012
Rating
starstarstarstarstar
is this a rip off or what?
by: Anonymous

cancelled this item when I realised it was an ongoing subscription (which I didn't consent too)
contacted given tel number and spoke to a gentleman on 23/1/12 he said that was okay and he would e-mail me to confirm but to date have not received said e-mail. Have read they still try to claim payments but have made my bank aware of this company/ my bank card is now cancelled. making me wary of ordering anything online.

Feb 04, 2012
Rating
starstarstarstarstar
is this a rip off or what?
by: Anonymous

cancelled this item when I realised it was an ongoing subscription (which I didn't consent too)
contacted given tel number and spoke to a gentleman on 23/1/12 he said that was okay and he would e-mail me to confirm but to date have not received said e-mail. Have read they still try to claim payments but have made my bank aware of this company/ my bank card is now cancelled. making me wary of ordering anything online.

Feb 04, 2012
Rating
starstarstarstarstar
is this a rip off or what?
by: Anonymous

cancelled this item when I realised it was an ongoing subscription (which I didn't consent too)
contacted given tel number and spoke to a gentleman on 23/1/12 he said that was okay and he would e-mail me to confirm but to date have not received said e-mail. Have read they still try to claim payments but have made my bank aware of this company/ my bank card is now cancelled. making me wary of ordering anything online.

Feb 04, 2012
Rating
starstarstarstarstar
is this a rip off or what?
by: Anonymous

cancelled this item when I realised it was an ongoing subscription (which I didn't consent too)
contacted given tel number and spoke to a gentleman on 23/1/12 he said that was okay and he would e-mail me to confirm but to date have not received said e-mail. Have read they still try to claim payments but have made my bank aware of this company/ my bank card is now cancelled. making me wary of ordering anything online.

Feb 03, 2012
Rating
starstarstarstarstar
Cancellation
by: Anonymous

Hi
I read most of the comments on this site and got really worried.
I have to say it wasn't a problem to cancel. As soon as I got through they did it straight away.
Just have to say, be aware that even if it seems to be a UK number, it's still operated from America, so you won't get a respond in the morning. You need to wait until afternoon to phone them.

Feb 02, 2012
Rating
starstarstarstarstar
UK Cancellation
by: Anonymous

I was also fooled. Have been mailing info@radialabs.com for a week without any reply. The UK address info@radialabs.co.uk answered after two days and send me a cancellation number. I have also send a comment to Yahoo telling them this company creates lots of bad will and will damage their reputation. Thank you to everybody active on this site - without you I might not have reacted quickly enought to cancel both the subscription and my credit card. What a horrible experience. Never again, as many of your already said.

Feb 02, 2012
Rating
starstarstarstarstar
Cancellation
by: Anonymous

Same here. I phoned the USA number yesterday (001 877 309 3491) and cancelled. Received email confirmation straight away. Also followed up with a call to the UK number 08000124256 today and the same lady as I spoke to last night in the USA answered. She confirmed that it was cancelled.

I phoned my credit card company today. The response was pathetic. They are well aware of the goings on of Radialabs yet rely on 'well just put it all in writing".

Credit Card companies are all well aware of the scam using 'continous payment authorities' which cannot in theory be cancelled by the credit card company. They choose to do nothing to help even when they can. Like previous correspondents I was alerted to this scam by the programme on BBC wednesday evening.

Feb 02, 2012
Rating
starstarstarstarstar
Cancellation
by: Anonymous

Hello. I also was alured by this but only received my 'sample' last week. Thankfully I was watching the TV last night when a similar product was discussed.
I emailed Radialabs immediately on
info@radialabs.com and tried phoning to no avail. I spoke to my CC company (M & S) who were so helpful, confirmed the phone number
0800 0124 256.
I've just tried phoning again and thankfully got through, cancelled my order which I didn't know I had placed and got my cancellation number.
Also had a confirmation email from them again so hoping that's the end of it.
Thank you to everyone who's highlighted this problem on this website and good luck everyone!!

Feb 02, 2012
Rating
starstarstarstarstar
Cancellation of Subscription
by: Tracey

I have also been sending emails to Radialabs and getting no reply. After searching the web for a telephone number for them, I finally found one. The number is 0800 012 4256. I called, gave the lady my order ID and within a couple of minutes my subscription was cancelled and I had received the confirmation email. Hopefully, that's an end to it.
The number again - 0800 012 4256.
Good luck everyone.

Feb 02, 2012
Rating
starstarstarstarstar
Cancellation of Subscription
by: Tracey

I have also been sending emails to Radialabs and getting no reply. After searching the web for a telephone number for them, I finally found one. The number is 0800 012 4256. I called, gave the lady my order ID and within a couple of minutes my subscription was cancelled and I had received the confirmation email. Hopefully, that's an end to it.
The number again - 0800 012 4256.
Good luck everyone.

Feb 02, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Mel J

I have been sucked in as well, not like me to be so impulsive!!! I noticed on the delivery note it mentioned a subscription which I know I had not agreed to. I have rung my bank and they have cancelled my debit card but said too keep an eye on the account. I have emailed radialabs to cancel but apparently they dont get back to you till next business day. I have also told them to arrange for the goods to be returned to them as I no longer require them. I have kept all emails as evidence. I will ring them tonight as well to cancel. Never doing this again!!! There are some unscrupulous people out there.

Feb 02, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Mel J

I have been sucked in as well, not like me to be so impulsive!!! I noticed on the delivery note it mentioned a subscription which I know I had not agreed to. I have rung my bank and they have cancelled my debit card but said too keep an eye on the account. I have emailed radialabs to cancel but apparently they dont get back to you till next business day. I have also told them to arrange for the goods to be returned to them as I no longer require them. I have kept all emails as evidence. I will ring them tonight as well to cancel. Never doing this again!!! There are some unscrupulous people out there.

Feb 02, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Mel J

I have been sucked in as well, not like me to be so impulsive!!! I noticed on the delivery note it mentioned a subscription which I know I had not agreed to. I have rung my bank and they have cancelled my debit card but said too keep an eye on the account. I have emailed radialabs to cancel but apparently they dont get back to you till next business day. I have also told them to arrange for the goods to be returned to them as I no longer require them. I have kept all emails as evidence. I will ring them tonight as well to cancel. Never doing this again!!! There are some unscrupulous people out there.

Feb 02, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Mel J

I have been sucked in as well, not like me to be so impulsive!!! I noticed on the delivery note it mentioned a subscription which I know I had not agreed to. I have rung my bank and they have cancelled my debit card but said too keep an eye on the account. I have emailed radialabs to cancel but apparently they dont get back to you till next business day. I have also told them to arrange for the goods to be returned to them as I no longer require them. I have kept all emails as evidence. I will ring them tonight as well to cancel. Never doing this again!!! There are some unscrupulous people out there.

Feb 02, 2012
Rating
starstarstarstarstar
Radialabs scam
by: Mel J

I have been sucked in as well, not like me to be so impulsive!!! I noticed on the delivery note it mentioned a subscription which I know I had not agreed to. I have rung my bank and they have cancelled my debit card but said too keep an eye on the account. I have emailed radialabs to cancel but apparently they dont get back to you till next business day. I have also told them to arrange for the goods to be returned to them as I no longer require them. I have kept all emails as evidence. I will ring them tonight as well to cancel. Never doing this again!!! There are some unscrupulous people out there.

Feb 01, 2012
Rating
starstarstarstarstar
Very annoyed customer
by: Anonymous

I received the product then read on and noticed I had been scammed into a subscription!! I have emailed the company to cancel and to receive a cancellation number. If I don't get one by tomorrow I will be emailing them by the hour. This company cannot get away with scamming!! I haven't even used the cream and I bet it doesn't even work!

Feb 01, 2012
Rating
starstarstarstarstar
Don't give up!
by: Anonymous

Emailed twice with no response. Phoned 0018888043579 tonight and got an immediate reply. Spoke to a woman who gave me my cancellation number straight away and the email confirming this was sent imediately. Hoping this is the end of it all.

Feb 01, 2012
Rating
starstarstarstarstar
Fooled
by: Anonymous

After emailing a second time , received a reply cancelling my so called subscription.
Must admit they were fairly prompt with the cancellation number, so to all you out there, just kept emailing them, harassment seems to work

Feb 01, 2012
Rating
starstarstarstarstar
Me to thought it was so good to be true
by: Anonymous

After receiving the so called 'free'sample, and reading about the subscription? which i did not see when i asked for the sample - yes very stupid i know now? i have cancelled my ban card, after reading other peoples comments i phone 0800 0124256 at 9.30pm someone answered asked for a cancellation no which she gave me - i also got the ladies name, but who knowes if that was correct. Never again...No more samples etc!!

Feb 01, 2012
Rating
starstarstarstarstar
scam and misleading ad
by: Anonymous

I too have received a 'free'sample - postage paid by me and now have a letter saying I have signed up to subscription. I HAVE NOT. There was no mention of this in the alleged free trial.

Feb 01, 2012
Rating
starstarstarstarstar
scam
by: Anonymous

Hi another fool to vanity nothing is free as my husband said received my free !!!!! trial at a cost of 5.95 postage when reading letter realised I had somehow subscribed to this every month over �70.00 I rang my bank and cancelled my debit card and changed my account tried several time's to ring 1st call very unhelpful said they had no record of me sent an email today also am trying 08000124256 later today

Feb 01, 2012
Rating
starstarstarstarstar
scam
by: Anonymous

Hi another fool to vanity nothing is free as my husband said received my free !!!!! trial at a cost of 5.95 postage when reading letter realised I had somehow subscribed to this every month over �70.00 I rang my bank and cancelled my debit card and changed my account tried several time's to ring 1st call very unhelpful said they had no record of me sent an email today also am trying 08000124256 later today

Feb 01, 2012
Rating
starstarstarstarstar
Radialabs Scam
by: DiamondDiva

I have reported this to BT Yahoo, as this is where I saw the advert and also to Trading Standards.
As soon as I received the sample and realised I had been duped into a subscription arrangement I rang Barclaycard who agreed to monitor my account but that it was up to me to cancel the subscription. If you have an email giving your instruction for cancellation, then your CC company should take it up as a legitimate dispute, if any additional payments are taken. I emailed them and I also rang the Freephone number provided on the despatch note, this number transfers to the US and they are 5 hours behind us so bear that in mid when calling them. I got a cancellation number by phone which was confirmed by email. We will have to see if they do try to take any further payments.
If you look hard enough, the terms and conditions are on their ordering pages, just not obviously so, and you certainly don�t have to agree to them when you place the order. As a belts and braces measure I am returning the unopened and unused product to the UK depot it was despatched from, address is in the T&C�s.

Jan 31, 2012
Rating
starstarstarstarstar
Radialabs on Yahoo.
by: Anonymous

Have just reported this to Yahoo! as they advertise there.
These servers need to investigate their advertisers.

Jan 31, 2012
Rating
starstarstarstarstar
Radialabs on Yahoo.
by: Anonymous

Have just reported this to Yahoo! as they advertise there.
These servers need to investigate their advertisers.

Jan 31, 2012
Rating
starstarstarstarstar
Radialabs- Free Sample
by: Anonymous

I received my so called free sample on 25/01, I did manage to contact them & cancel my unagreed subscription & received a cancellation number via email. However, I'm convinced they will try to take payment for the "free sample" now, to be honest it doesn't look like a sample it's a 15ml bottle. As anyone had any monies debited from their account after they've cancelled?

Jan 31, 2012
Rating
starstarstarstarstar
RADIALABS WRINKLE REDUCER
by: Gillian

I did try e mailing at least 2 different addresses a few times , but never had any responses returned . I did get through last friday afternoon on the 08000124256 number and a very polite guy assured me any products other than the initial free of charge item would not be sent or charged for . A confirmation e mail was promised . By today, tuesday, no e mail had arrived so I have rung again . Same guy answered after the initial voice recording finished and assured me that all was cancelled . He gave me the cancellation number....and I am pleased to say that the e mail has just come through confirming it.I did ring my credit card company , but they said even if I cancelled my card the Company could still get further payment . They advised me that they would document my concerns and if another charge was made they would then ensure that they would get the money refunded.Shame for the company because even if their product is any good no one is going to want to buy it, if they read this I advise them to wipe out the clause in their terms and conditions regarding automatic delivery and charges for further products if customers do not cancel within 18 days etc ,I am sure they could have sold a lot more if they had structured their marketing more honestly and fairly Hope this is of help

Jan 31, 2012
Rating
starstarstarstarstar
Scary
by: Anonymous

I rang Radialabs as soon as I received my free trial as I did not agree to a subscription. I could not get through on the telephone number supplied so I rang my bank who were very helpful, they put me through to the disputes department who checked up on Radialabs and got me a different number to ring. I rang this number and a very helpful man with a sexy voice was very nice, cancelled my order and gave me a canellation refence number, but I will keep a check on my bank details just in case. The number I got through on was 0018888043579, best ring afternoon because of time difference. Hope this if help to you.

Jan 30, 2012
Rating
starstarstarstarstar
No problem
by: Anonymous

Rang Radialabs within the 18 days and got through straight away. They have issued me with a cancellation number, so as long as no more payments go out I have no complaints!

Jan 30, 2012
Rating
starstarstarstarstar
scam
by: Anonymous

I have just rung 0800-0124256 to cancel a so called subscription with radialabs after buying a sample of their product.
A very polite gentleman cancelled my subscription and gave me a ref.number.
I would suggest you call after 1pm as there may be a time difference (may be America)I got straight through at this time.

Jan 30, 2012
Rating
starstarstarstarstar
scam
by: Anonymous

I have just rung 0800-0124256 to cancel a so called subscription with radialabs after buying a sample of their product.
A very polite gentleman cancelled my subscription and gave me a ref.number.
I would suggest you call after 1pm as there may be a time difference (may be America)I got straight through at this time.

Jan 29, 2012
Rating
starstarstarstarstar
F ooled
by: Anonymous

Add me to the list of numpties. Thank goodness for this site, I read this 5 minutes after placing my order and immediately rang Barclaycard, who cancelled my card straight away. They issued mew a new number in 3 days. They were brilliant. Have emailed this company twice to cancel , but no reply, anyway as least they cannot take any money

Jan 28, 2012
Rating
starstarstarstarstar
Watch Dog should know
by: Anonymous


It's disgraceful that a company should fraudulently get subscriptions from vulnerable people who merely accept to pay for a free trial.
This trickery should be exposed and stopped.

Jan 28, 2012
Rating
starstarstarstarstar
NOODLE
by: Anonymous

I was also conned but cancelled my debit card and managed to get someone from this company to cancel etc. He was a very Brash American but did manage to get cancellation no.
Never Again
from Kay Hereford

SPRITE

Jan 28, 2012
Rating
starstarstarstarstar
NOODLE
by: Anonymous

I was also conned but cancelled my debit card and managed to get someone from this company to cancel etc. He was a very Brash American but did manage to get cancellation no.
Never Again
from Kay Hereford

SPRITE

Jan 28, 2012
Rating
starstarstarstarstar
Radialabs
by: Anonymous

What a lucky escape!! I was just about to click ok when a thought occured to me to check this on the internet. Wow the letters alerted me and I just tdeleted the entry form.
Thank you everyone.
From
Annonymous Leamington Spa

Jan 27, 2012
Rating
starstarstarstarstar
Cancellation comment Penzance
by: Anonymous

I rang the number given by Manchester girl. First got a recording which was picked up by a polite man and given a cancellation number. I rang my card company who instructed me to watch for future withdrawals and if one occurs they would dispute it for me using the cancellation number. I feel like binning the stuff now and accepting my wrinkles!!!!!

Jan 27, 2012
Rating
starstarstarstarstar
Cancellation
by: Anonymous

So glad I found this web site. I received my sample on Monday and was also concerned when I read in the letter about subscription, and decided to look online at the company. I have tried phoning 08000124256 but just got a recored message.

I rang my bank and they have cancelled my card

Jan 27, 2012
Rating
starstarstarstarstar
Cancellation
by: Anonymous

So glad I found this web site. I received my sample on Monday and was also concerned when I read in the letter about subscription, and decided to look online at the company. I have tried phoning 08000124256 but just got a recored message.

I rang my bank and they have cancelled my card

Jan 26, 2012
Rating
starstarstarstarstar
dont panic you can cancel
by: manchester girl

hi everyone, ordered the product this morning, saw this blog and rang the number 0800 0124256 and spoke to a lovely guy who gave me a cancellation number.

you have 18 days from order not delivery of the sample product to cancel the subscription part and if you fail to act on this, you can then cancel and return within 30 days. It is a rolling 30 day subscription at �69.95 hope this helps

Jan 26, 2012
Rating
starstarstarstarstar
scam
by: Anonymous

when i tryed to get through the phone numbers were not right when i did get throughthe man on the other endwas very rude and angrey got it canceld i hope

Jan 25, 2012
Rating
starstarstarstarstar
LADIES BEWARE
by: Anonymous

Jan26th 2012 recived my face cream today but was very aware something wrong with enclosed letter saying about my subscription. I didnt agree to a sub. so got on immeditely to my credit card co.and had to phone a no. to get a cancellation no.My c.card no. are monitoring my account and will alert me if monies taken out. what a scam.J.

Jan 25, 2012
Rating
starstarstarstarstar
LADIES BEWARE
by: Anonymous

Jan26th 2012 recived my face cream today but was very aware something wrong with enclosed letter saying about my subscription. I didnt agree to a sub. so got on immeditely to my credit card co.and had to phone a no. to get a cancellation no.My c.card no. are monitoring my account and will alert me if monies taken out. what a scam.J.

Jan 25, 2012
Rating
starstarstarstar
radialabs scam beware
by: Anonymous

Received my free sample today Wed.26 January 2012 and was very suspicious with th e wording of the covering letter about subscription etc. which I never agreed to. Contacted my card co. and spoke to them who advised to try and get a cancellation no. which I did. The card co. are monitoring my accoun t and alerting me if any monies come out. Will be very dubious about web site shopping again.J.

Jan 25, 2012
Rating
starstarstarstar
radialabs scam beware
by: Anonymous

Received my free sample today Wed.26 January 2012 and was very suspicious with th e wording of the covering letter about subscription etc. which I never agreed to. Contacted my card co. and spoke to them who advised to try and get a cancellation no. which I did. The card co. are monitoring my accoun t and alerting me if any monies come out. Will be very dubious about web site shopping again.J.

Jan 25, 2012
Rating
starstarstarstar
radialabs scam beware
by: Anonymous

Received my free sample today Wed.26 January 2012 and was very suspicious with th e wording of the covering letter about subscription etc. which I never agreed to. Contacted my card co. and spoke to them who advised to try and get a cancellation no. which I did. The card co. are monitoring my accoun t and alerting me if any monies come out. Will be very dubious about web site shopping again.J.

Jan 25, 2012
Rating
starstarstarstar
radialabs scam beware
by: Anonymous

Received my free sample today Wed.26 January 2012 and was very suspicious with th e wording of the covering letter about subscription etc. which I never agreed to. Contacted my card co. and spoke to them who advised to try and get a cancellation no. which I did. The card co. are monitoring my accoun t and alerting me if any monies come out. Will be very dubious about web site shopping again.J.

Jan 25, 2012
Rating
starstarstarstarstar
Relieved
by: Anonymous - Tipton

Received my so called "free sample" today from Radialabs along with a letter informing me I had agreed to a subscription. Tried calling the Tel No on letter, someone answered but the line was just silent. Called my bank & they advised me to email my cancellation to Radialabs & wait a couple of days for a response, if no response received to call bank back & they would retreive any money taken from my account, however, if I went overdrawn I would be liable for the charges. They also said to save all the emails. Got a tel no from this website 0800 0124256 just called it, spoke to a guy who gave me a cancellation reference & sent me a cancellation confirmation via email. If you're having the same problem. DON'T GIVE UP. Thank You to the guys who contributed Tel No's to this website.

Jan 25, 2012
Rating
starstarstarstarstar
Radialabs - Dermalift, Total Scam, Please Cancel ASAP
by: Anonymous

Just received my free trail, with an alarming covering letter suggesting I had subscribed to them. Did a bit of research and found this website so got into action. Emailed the company several times, but got no reply. Contacted my card company and they were very good, put me directly intouch with Radialabs in America and I managed to cancel any further transactions, got a cancellation code and email to this effect. Please, please contact your bank asap, they were aware of this company!! I had also ordered Dermolift and after enquiry with the bank and Radialabs they confirmed this was a sister company, so had to cancel that as well, as this product also arrived today with no covering letter but very similar packaging, website etc. So they are one of the same so ensure you cancel both tracsactions with your bank if your purchased both like me. The american caller provided me with the telephone number 01144 8000 124263 if I had anything further to discuss. I haven't tried the number but it is another option should you be struggling to speak to anyone from either Radilabs or Dermalift.

Jan 25, 2012
Rating
starstarstarstarstar
CANCEL SUBSCRIPTION
by: Anonymous

Cancelled subscription on receiving the trial offer.Got an email confirming it.DO THIS AND KEEP THE EMAIL.The bank has said that even cancelling your debit card and issueing a new one will not prevent money being taken from your account.Because by ordering,this gives permission to take money.The only thing that bank can do is contact them if the subscription has been cancelled.They are then breaking the law and taking an unauthorised payment.You must cancel subscription and obttain and keep proof of email for your bank

Jan 24, 2012
Rating
starstarstarstarstar
OMG
by: Anonymous

From reading your comments I think I may have had a lucky escape. Ordered the free trial yesterday plus paid shipping costs. After reading your e-mails I have cancelled my card with the bank to day. Only the �5.95 has been taken out of my account. Thank you for the advice.

Jan 24, 2012
Rating
starstarstarstarstar
OMG
by: Anonymous

From reading your comments I think I may have had a lucky escape. Ordered the free trial yesterday plus paid shipping costs. After reading your e-mails I have cancelled my card with the bank to day. Only the �5.95 has been taken out of my account. Thank you for the advice.

Jan 24, 2012
Rating
starstarstarstarstar
act fast
by: Anonymous

after receiving my "free sample" and reading the surprise in the letter. I realised what had happened and found this site, after reading everyones comments I wrote an e mail and said in it that I'd keep sending it until they cancelled my acount I then sent it about 6 times yesterday. Checked this morning and I got a cancellation code. Will be checking in with my bank today tho.
Luckily for me my bank sent me a new card only a few days after I ordered it so hopefully I shouldn't have any problems.
Think the best thing to do is act quickly and be persistant!! Thanks to everyone who left advice

Jan 24, 2012
Rating
starstarstarstarstar
act fast
by: Anonymous

after receiving my "free sample" and reading the surprise in the letter. I realised what had happened and found this site, after reading everyones comments I wrote an e mail and said in it that I'd keep sending it until they cancelled my acount I then sent it about 6 times yesterday. Checked this morning and I got a cancellation code. Will be checking in with my bank today tho.
Luckily for me my bank sent me a new card only a few days after I ordered it so hopefully I shouldn't have any problems.
Think the best thing to do is act quickly and be persistant!! Thanks to everyone who left advice

Jan 23, 2012
Rating
starstarstarstarstar
Try phoning if you dare
by: Frustrated

Have just spent almost 30 minutes calling uk phone number given to me by my bank (08081787320)
to request cancellation of "Subscription" which I
did NOT authorise. The advisor would try the patience of a saint. She asked for my name, address, phone number numerous times pretending she misunderstood spelling - said the reference or order numbers meant nothing and couldnt find me on the system though my order arrived today.
I refused to give my credit card number again which she insisted was necessary. I then lost patience and congratulated her on doing a great job for the company and hung up. My bank will look out for any future use of card and will not pay this company again.









Jan 23, 2012
Rating
starstarstarstarstar
Ha Ha Ha!!!
by: Anonymous

Think I got 1 up on radialabs, just got my cream today and was worried after reading other peoples comments. But checked the e mail I got off them and realised I'd paid with my old card and not the new one I received last week so they won't be able to get any more money out of me!!! Phew

Jan 23, 2012
Rating
starstarstarstarstar
Ha Ha Ha!!!
by: Anonymous

Think I got 1 up on radialabs, just got my cream today and was worried after reading other peoples comments. But checked the e mail I got off them and realised I'd paid with my old card and not the new one I received last week so they won't be able to get any more money out of me!!! Phew

Jan 22, 2012
Rating
starstarstarstarstar
Escroquerie
by: Anonymous

Comment faire pour que la ste Radialabs cesse d'arnaquer toutes les personnes qui croient commander un échantillon de serum en ne payant que les frais d'envoi et qui se voient debiter chaque mois pour ce produit de la somme de 69,95 euros sans l'avoir commandé . C'est manifestement de l'abus de confiance , d'autant que les conditions scandaleuses " d'abonnement " sont écrites en Anglais . Que faire pour que cesse ce scandale ?

Jan 22, 2012
Rating
starstarstarstarstar
Radialabs scam
by: SunBird

I think everyone should be aware that is it possible in this digital age to "age" a face on the computer. I was nearly caught up in the previous scam of perfect radiance and my bank (fortunately) would not allow me to pay the postage required because (they informed me) it was a scam.

Jan 20, 2012
Rating
starstarstarstarstar
NOTHING IS EVER FREE!!!!
by: Anonymous

DONE THE SAME AS THE PREVIOUS COMMENT,JUST NEED TO MAKE SURE ALL CANCELLED AT MY BANK NOW,BUYERS BEWARE!!!

Jan 20, 2012
Rating
starstarstarstarstar
vanity costs
by: patricia

blinded by vanity. I should have known better. I telephoned Radialabs and cancelled any further orders and received cancellation numbers, at the same time I contacted my bank and instructed them not to make any further payments i'm glad I did not use a credit card. I will also instruct the bank to cancel my current card and issue me with a new one. I hope this works.

Jan 20, 2012
Rating
starstarstarstarstar
vanity costs
by: patricia

blinded by vanity. I should have known better. I telephoned Radialabs and cancelled any further orders and received cancellation numbers, at the same time I contacted my bank and instructed them not to make any further payments i'm glad I did not use a credit card. I will also instruct the bank to cancel my current card and issue me with a new one. I hope this works.

Jan 20, 2012
Rating
starstarstarstarstar
vanity costs
by: patricia

blinded by vanity. I should have known better. I telephoned Radialabs and cancelled any further orders and received cancellation numbers, at the same time I contacted my bank and instructed them not to make any further payments i'm glad I did not use a credit card. I will also instruct the bank to cancel my current card and issue me with a new one. I hope this works.

Jan 19, 2012
Rating
starstarstarstarstar
watch your back not the wrinkles
by: maxine

After paying �6.95p for the free trial wrinkle
reducer, and receiving same, I thankfully read the covering letter, which stated that i had a monthly subscription with Radialabs of �69.95p. WOW!
and that I had 18 days to trial the cream. And so after that time the said monthly payment would be taken from my bank a/c.If I made no contact.
I first called the company on a number that was not known, I then called 08000124256. And behold a response, a very "cool" callminder explained that
"THE DEAL" was what I had agreed to on the said website. I said NO! stood my ground and had the
payments cancelled with a reference number straight to my email. Anyway this experience is enough to create wrinkles, don't you think?

Jan 19, 2012
Rating
starstarstarstarstar
Radialabs Voleurs
by: Anonymous

Attention sous couvert d'un produits � 6� ils vous pr�l�vent sans votre accord de l'argent sur votre compte ils m'ont pris 2 fois 69.95� avant que je n'ai eu le temps de comprendre ce qui se passait ... je n'arrive pas � joindre des responsables : je leur ai renvoy� leur produits et ils ne me remboursent pas

Jan 16, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

You cannot cancel the free trial but get onto your bank or credit card company and cancel your card straight away Radialabs will not then be able to debit your current account or credit card. My bank said they have 30 customers or so a day who have problems with these scammers!!

Jan 16, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

You cannot cancel the free trial but get onto your bank or credit card company and cancel your card straight away Radialabs will not then be able to debit your current account or credit card. My bank said they have 30 customers or so a day who have problems with these scammers!!

Jan 16, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

You cannot cancel the free trial but get onto your bank or credit card company and cancel your card straight away Radialabs will not then be able to debit your current account or credit card. My bank said they have 30 customers or so a day who have problems with these scammers!!

Jan 16, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

You cannot cancel the free trial but get onto your bank or credit card company and cancel your card straight away Radialabs will not then be able to debit your current account or credit card. My bank said they have 30 customers or so a day who have problems with these scammers!!

Jan 16, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

You cannot cancel the free trial but get onto your bank or credit card company and cancel your card straight away Radialabs will not then be able to debit your current account or credit card. My bank said they have 30 customers or so a day who have problems with these scammers!!

Jan 16, 2012
Rating
starstarstarstarstar
conned
by: Anonymous

I had a phone call affering free cream to try. I agreed I was told that money would be taken from my account on the twelth day after the phone call. Today is day ten. NOTHING has arrived. They do not answer their emails of phone. The bank say that they can not do anything. Help !

Jan 16, 2012
Rating
starstarstarstarstar
conned
by: Anonymous

I had a phone call affering free cream to try. I agreed I was told that money would be taken from my account on the twelth day after the phone call. Today is day ten. NOTHING has arrived. They do not answer their emails of phone. The bank say that they can not do anything. Help !

Jan 14, 2012
Rating
starstarstarstarstar
What's happening???
by: Anonymous

I received an email from Radialabs informing me that my orders each month for cream (which doesn't work!) and today I see on my bank statement that another �69 has been deducted??

i was abroad from October - end Dec 2010 and in that time 4 deductions of �69 were made to this company. I'm quite distraught as to how to stop these payments (which I didn't sign up for in the first placeas I only requested ONE bottle of this magical 'serum'

FUTURE CLIENTS PLEASE BEWARE!!!

Jan 13, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

I did buy & receive the cream, which isnt any good
dont know if it is a coincidence but 10 mins later my credit card issuer called to ask if I was currently in cyprus spending high amounts of money....may be but given the other stories here I wonder...

Jan 13, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

I did buy & receive the cream, which isnt any good
dont know if it is a coincidence but 10 mins later my credit card issuer called to ask if I was currently in cyprus spending high amounts of money....may be but given the other stories here I wonder...

Jan 13, 2012
Rating
starstarstarstarstar
radialabs
by: Anonymous

I did buy & receive the cream, which isnt any good
dont know if it is a coincidence but 10 mins later my credit card issuer called to ask if I was currently in cyprus spending high amounts of money....may be but given the other stories here I wonder...

Jan 13, 2012
Rating
star
R�siliation!!!!
by: HUCTEAU Jean-luc

J'ai re�u des flacons de vos produits,et je suis d��u car le dernier n'avait rien dedans,c'est de la publicit� mensong�re,et en plus ils ne sont pas du tout efficaces!!!! En plus je devais recevoir un mail de r�siliation que je n'ai toujours pas re�u,je trouve �a incorrect de votre part!!! je ne vous ferai pas de pub!!!!! J'attend le remboursement de mes produits!!!!!! Merci!!!

Jan 13, 2012
Rating
star
R�siliation!!!!
by: HUCTEAU Jean-luc

J'ai re�u des flacons de vos produits,et je suis d��u car le dernier n'avait rien dedans,c'est de la publicit� mensong�re,et en plus ils ne sont pas du tout efficaces!!!! En plus je devais recevoir un mail de r�siliation que je n'ai toujours pas re�u,je trouve �a incorrect de votre part!!! je ne vous ferai pas de pub!!!!! J'attend le remboursement de mes produits!!!!!! Merci!!!

Jan 09, 2012
Rating
starstarstarstarstar
I fell for the scam aswell
by: Amanda sussex

I signed up using my debit card and although I did not recieve any products for months, soom realised that �69.99 was leaving my account regularly. My bank put a 30 day block on the account and I am now trying to get my money back from the 2 bottles of product I sent back. I spoke to someone in the US and luckily I sent my package by registered post because they denied recieving it. Im still hopeful I will recieve a refund......watch this space. If you need to speak to them, wait until 7pm and try this number:0018888043579 or email info@radialabsdirect.net.
I have cancelled my subscription with them!!!

Jan 09, 2012
Rating
starstarstarstarstar
And Me
by: Anonymous

Unfortunately I fell for this scam as well. I was even more stupid, I paid on my credit card, I have now been informed that there is nothing that the card provider can do unless I escalate to the Fraud Team who are only available 9-5 and write to them. Apparently if you pay by credit card the payments are guaranteed even if you cancel the card!!!! So beware, DO NOT USE YOUR CREDIT CARD

Jan 08, 2012
Rating
starstarstarstarstar
BIGGEST SCAM
by: Anonymous

I myself bought a voucher from Groupon for this cream for �20 I then had to go on their website to pay �5.95pp. Got the cream all ok, I then noticed I have had 2 x �69.95 total �139.90 taken from my account without my authorization and haven't even received any cream not that I want any as its rubbish.

DO NOT TOUCH THESE PEOPLE DO NOT ORDER FROM THIS SITE ITS ALL A SCAM. I AM OUT OF POCKET OF �139.90

Dec 16, 2011
Rating
starstarstarstarstar
SCAM
by: Denise

I have had exactly the same experience as the other peopoe whohave fallen prey to this unscrupulous company. I was debited �69.50 for a product I had not ordered or wanted and returned it to an address in the U.K in Crawley. Now after over two months, having threatened to expose them on Watchdog, I received an e-mail from Barbara (evidently from the U.S but I didn't realise that) asking for a receipt showing I had returned the cream and name of courier. The product arrived by regular post with no receipt or return address and despite informing Barbara twice that I have no receipt I am still waiting for a refund. Not holding mny breath.

Dec 09, 2011
Rating
starstarstarstarstar
Mrs B
by: Anonymous

Wendy... wait the 30 days if you have no refund, email every other day... still no joy put your order details etc on the 'contact us' page of the radialabs web site and also list how many times you have chased it (they will be in breach of their t&c's if not refunded within 30 days). Good luck. I have just sold the 'free' product on ebay to recoup some of the initial payment that they havent refunded. Tempted to chase for that - out of good will.

Dec 09, 2011
Rating
starstarstarstarstar
radialabs scam
by: Anonymous

6 weeks ago I ordered cream and they debited my c/card �29.99 and �5.95 I emailed them and said that I had changed my mind and returned both unopened to UK address as instructed and got a signature to confirm they had recd it still no credit back onto my a/c I get an email from barbara in the US who keeps asking for copy of proof of posting which I scan across to her I have cancelled my card and now have a new one to stop them taking more but im still waiting for the credit, what hope ?? wendy

Dec 09, 2011
Rating
starstarstarstarstar
and me
by: Anonymous

0018888043579
I have just phoned this number and got through to them they have told me they have cancelled my orders in the future and also that they will refund my money within the next 30 days, (ramains to be seen) I will let you all know how this developes.

Dec 09, 2011
Rating
starstarstarstarstar
And me!
by: Anonymous

god what an idiot I also fell for it, have just cancelled my card in the hope it will stop them getting anymore of my money, the rest now is up to the bank I can't put in words how I feel apart from learning never ever to be so stupid again, I can not imagine how much these scum have managed to get their hands on all for the sake of vanity.

Dec 08, 2011
Rating
starstarstarstarstar
radials et dermalif
by: chantal

une arnaque sur ma carte bleur plus de 400 � prelever alors que ma premiere commande d 'essais �tait de 5 �
ATTENTIoN DANGER ARNAQUE ESCROQUERIE A VOTRE CARTE BLEUE
j'ai fait opposition � ma carte les pr�l�vements continuent le 30 11 pour 79.95, le 02 12 11 pour 79.86
JE N AI PAS DE MARCHANDISES ET N EN AI JAMAIS DEMANDER + QUE MON ECHANTILLON
j 'ai �crit j attends une r�ponse et un remboursement DE RADIALS DERMALIF

Dec 05, 2011
Rating
starstarstarstarstar
A toutes celles "arnaqu�es" par Radialabs
by: Sonia

Apr�s avoir lu vos diff�rents commentaires, je me suis mise � la recherche de cette soci�t�. Le seul n� qui a r�pondu (en direct) 0800 917470 � 12h.30 (french time) un Mr. en Floride,qui parlait +/- fran�ais (mais je parle anglais)a retrouv� ma commande et effectue l'annulation (me le confirme par Mail?). R�ponse � mes questions le n� de t�l.U.K. est (ne r�pond pas, effectue recherches et vous tiens inform�es);adresse Radialabs Unit 2d Gatwick Gate Industrial Estate Lowfield Heath, Crawley, RH11 0TG
je re�ois ce Mail :
Confirmation d'annulation Re�u le 05 d�cembre 2011 � 13:32 14 Ko
De :
info@radialabsdirect.netAjouter aux contacts
A : Cher Sonia,
Ceci est une notification automatique - ne pas r�pondre � ce courriel.
Ceci confirme que le compte appartenant �, Sonia .... a �t� annul�.
Votre num�ro d'annulation est: 300363.
Nous sommes d�sol�s de vous partir. Il nous fait plaisir de vous donner la chance de r�essayer Radialabs une prochaine fois encore.
En guise de courtoisie, nous vous offrons 20% de rabais sur votre prochain achat; vous devez seulement utiliser le code de coupon CANCEL20. Vous pouvez utiliser ce code � la caisse de sortie au http://www.radialabsdirect.net.
Pour toute question, veuillez nous contacter au info@radialabsdirect.net.
J'esp�re vous avoir aid�es. Sonia.

Dec 03, 2011
Rating
starstarstarstarstar
close your bank account
by: Anonymous

I know it seems a bit extreme but after falling for this scam, I had to close my bank account , cancel my card and start from scratch again with new account and card. This worked!! They still email me regularly telling me my shipment is waiting for my payment but fortunately they are unable to take any money from me. Ive certainly learnt my lesson.

Dec 03, 2011
Rating
starstarstarstarstar
close your bank account
by: Anonymous

I know it seems a bit extreme but after falling for this scam, I had to close my bank account , cancel my card and start from scratch again with new account and card. This worked!! They still email me regularly telling me my shipment is waiting for my payment but fortunately they are unable to take any money from me. Ive certainly learnt my lesson.

Dec 02, 2011
Rating
starstarstarstarstar
Me Too
by: Anonymous

OK taken in too.... sample arrived in days. Other cream not arrived �29.99. Was going to phone American number recommended and I came hoem tonight to find 2 emails confirming my account being closed.....????
Not sure what to do - money off my visa but reckon it may be worth cancelling card.
Can't believe I fell for it :-(

Dec 02, 2011
Rating
starstarstarstarstar
More Wrinkles than Cream
by: Anonymous

Like others I have experienced this scam. I found that the sample was entered on my a/c at �5.95 which was OK.Then shortly afterwards a debit of �69.95 arrived with s full package of the Wrinkle Reducer which I had never ordered. The packaging with the product contained the leaflet mentioning the monthly shipments and 30day purchases. ( But never a price)Having complained and obtained a promise!! of a refund I now have a further claim on my A/c for another �69.95 on 28th Nov. TSB Bank say they cannot stop it. Issuing a new card would not help !!?

Dec 02, 2011
Rating
starstarstarstarstar
More Wrinkles than Cream
by: Anonymous

Like others I have experienced this scam. I found that the sample was entered on my a/c at �5.95 which was OK.Then shortly afterwards a debit of �69.95 arrived with s full package of the Wrinkle Reducer which I had never ordered. The packaging with the product contained the leaflet mentioning the monthly shipments and 30day purchases. ( But never a price)Having complained and obtained a promise!! of a refund I now have a further claim on my A/c for another �69.95 on 28th Nov. TSB Bank say they cannot stop it. Issuing a new card would not help !!?

Dec 01, 2011
Rating
starstarstarstarstar
arnaque
by: Anonymous

DE LA FRANCE APPELE LE OO18773093491 ET DEMANDE L'ANNULATION DE VOTRE COMMENDE RADIALABS ET DERMALIFT.

Bon courage

Nov 30, 2011
Rating
starstarstarstarstar
Utilisation frauduleuse de CB
by: JMLT

Vous pensez commander des �chantillons et vous �tes ensuite pr�lever sans information de 69,95 + 29,95 �
Livraison sur Nantes par UPS: refusez la livraison, portez plainte et faites opposition pour que cette escroquerie apparaisse via les statistiques bancaires

Nov 29, 2011
Rating
starstarstarstarstar
RADIALABS
by: Anonymous

I thought the cream was great! Then I tried to cancel my monthly subscription! I have called and e-mailed several times! Whatever you girls and guys do - do not go with this which is obvious SCAM! Stay well clear!!

Nov 29, 2011
Rating
starstarstarstarstar
RADIALABS
by: Lydia PLE

Comme beaucoup, je viens de me faire escroquer par RADIALABS et DERMALIFT.
Heureusement que je suis bien conseill�e (d'un fils avocat et d'un mari banquier), j'ai port� plainte d�s samedi et envisage de rejoindre un groupe de d�fense des consommateurs pour porter ces truands en justice et les faire conna�tre par les m�dias.
Ce genre de soci�t�s exploitent les m�mes produits sous diff�rents noms et diverses soci�t�s dans plusieurs pays.
Je vous invite � faire de m�me (porter plainte et bloquer les pr�l�vements aupr�s de votre banque)et je vous donnerai toutes les informations futures concernant mes actions.

Nov 27, 2011
Rating
starstarstarstarstar
arrnaque radialabs
by: Anonymous

moi aussi je suis fait avoir par ces voleurs j ai eu la chance de fermer ma carte bleue avant trop de vol j ai ete vole de 34.95e .en esperant que pour moi tout s arrete la.impossible de pouvoir rentrer en contact avec eux ,ca sonne mais pas de reponse j habite nantes????le remboursement la banque va s en occuper,deposer plainte a la banque pr vol,ne perdez pas courage mais ne pas recomencer ???bonne chance a tous.mzd

Nov 26, 2011
Rating
starstarstar
ARNAQUE RADIALABS
by: CHRIS21

Comme beaucoup j' ai command� 1 �chantillon gratuit en payant 5,95 �. Puis j' ai re�u 1 autre flacon non command� mais mon compte a �t� d�bit� de 69,95 �. J' ai retourn� ce flacon apr�s conversation avec une personne de la plateforme client. J' ai un num�ro d' annulation, mais en m�me temps que l' on me donnait ce num�ro mon compte bancaire a de nouveau �t� d�bit� de 69,95 �. J' ai annul� ma carte bleue et suis all� � la gendarmerie. C' est la seule fa�on d' arr�ter les pr�l�vements. C' est vraiment une grosse ARNAQUE.
Depuis j' ai essay� d' appeler en Angleterrre et aux U.S mais personne ne r�pond.
Il faudrait vraiment se regrouper, les poursuivre et faire arr�ter leur basse besogne. Ce sont des malfaisants.

Nov 26, 2011
Rating
starstarstarstarstar
MRS B
by: Anonymous

A refund arrived in my bank account this week (gob smacked)!!
Just for one of the items.... not the 'FREE' one that none of us ever had a chance in he*l of returning!!! Hurrah! At least I have got some back... see my persistence... persistence message below... I emailed them (I rang once or twice with no answer). Remember to detail your problem on the radialabs.com website contact us page - this got a response both times I did it. Good luck. x

Nov 25, 2011
Rating
starstarstarstarstar
arnac
by: Anonymous

je viens de constater, que beaucoup de personnses je me suis fais escroquer. je voudrais appeler la maison m�re, mais je ne sais pas les indicatifs de l'angleterre. quelq'un voudrais bien m'aider? merci

Nov 25, 2011
Rating
starstarstarstarstar
scam radialabs
by: camilla

They are a complete fraud company.No one answers calls or emails. I was a fool I ordered a product from them for 29.99 it never arrived. But they kept on using my debit card info and took out every 10-14 days �89.00. I went to my bank and the only way to stop them was to cancel your card and have a new one sent. so beware always pay through paypal.

Nov 23, 2011
Rating
starstarstarstarstar
ARNAQUE
by: nATHALIE

ATTENTION A LA FRAUDE

JE VIENS D'APPELER AU 0800 917 470 POUR EXPLIQUER MES 2 RETRAITS DE 69.95 �
JpAS COMMANDE CES MARCHANDISES? JE DOIS LES REOURNER? ILS VONT SOIT DISANT ME REMBOURSER UNE PARTIE... ENTRE 3 ET 30 JOURS AVEC MON N� RAM.
C'EST SACANDALEUX? JE VAIS A MA BANQUE DMAIN POUR VOIR CE QUE JE PEUX FAIRE

Nov 23, 2011
Rating
starstarstarstarstar
ARNAQUE
by: nATHALIE

ATTENTION A LA FRAUDE

JE VIENS D'APPELER AU 0800 917 470 POUR EXPLIQUER MES 2 RETRAITS DE 69.95 �
JpAS COMMANDE CES MARCHANDISES? JE DOIS LES REOURNER? ILS VONT SOIT DISANT ME REMBOURSER UNE PARTIE... ENTRE 3 ET 30 JOURS AVEC MON N� RAM.
C'EST SACANDALEUX? JE VAIS A MA BANQUE DMAIN POUR VOIR CE QUE JE PEUX FAIRE

Nov 23, 2011
Rating
starstarstarstarstar
ARNAQUE
by: nATHALIE

ATTENTION A LA FRAUDE

JE VIENS D'APPELER AU 0800 917 470 POUR EXPLIQUER MES 2 RETRAITS DE 69.95 �
JpAS COMMANDE CES MARCHANDISES? JE DOIS LES REOURNER? ILS VONT SOIT DISANT ME REMBOURSER UNE PARTIE... ENTRE 3 ET 30 JOURS AVEC MON N� RAM.
C'EST SACANDALEUX? JE VAIS A MA BANQUE DMAIN POUR VOIR CE QUE JE PEUX FAIRE

Nov 23, 2011
Rating
starstarstarstarstar
Scammed, robbed on-line for the first time by Radialabs
by: Anonymous

My comments basically are the same as the lady below, so thank you for yr detailed account. I too am disgusted & still in shock, upset and trying to sort out the financial aspect, as like others I can't cover the �69 loss (I'm a pensioner on v low income.
I phoned them on 0800-012-4256 & got through to someone in the US so gawd knows how much that will cost. I got upset/irate during the call, told her exactly what I thought of how they operated, but the only way they'll 'consider' refund is if you return unopened, & I had opened & used small amount. I can't even bring myself to use it again!
I quickly received an email to say my a/c with them is closed, but I will go to my bank to ensure they can't steal any more from me.
I also intend to look into other areas to see how/if this can be stopped and it doesn't happen to others. I cannot express what I really feel as it wd contain too many expletives!

Nov 21, 2011
Rating
starstarstarstarstar
Fraudsters able to continue trading
by: Caroline Sturdy

I wish I had read these comments before I ordered their infamous "trial offer" at �5.95 at the beginning of October and was robbed of a further �69.95 at the end of October and �69.95 on 20 November. Luckily I checked my Visa statement online yesterday and saw what they had done so I called Visa immediately and have now cancelled that card number. If they try again to debit my card, Visa will block their debits. How can this company be allowed to continue trading? Visa know their scam well and suggested I contact the Trading Standards Authority, but its a US firm, so they may not be able to do anything (although they do have a UK outlet in Crawley so it might be worth a try). I cannot believe I have been conned at the age of 63! I should have known better but I had no idea that the subsequent debits were for "Membership" of their fraudulent company and nothing to do with receiving further products. It's a lesson in reading the fine print in their Terms & Conditions (which of course you don't see when you first buy the trial product online). By the way the phone number that does get you through to Customer Services in the US is: 1-888-778-8624. I called them and had a very unpleasant conversation with someone there (but I'm sure they are used to that). She has now sent me an email confirming my account has been cancelled - unfortunately, �139.90 too late.

Nov 21, 2011
Rating
starstarstarstarstar
Disgusted
by: Pauline

I,like many others I have read about on this site,was taken in by this very sofisticated scam.These scammers get cleverer all the time.At 71,I thought I was still resonably intelligent.Nah!I sent for the so called free sample,& promptly got conned out of �140 in 2 weeks for something I only wanted to try.
After emailing umpteen email addresses to no avail,I finally had to phone USA.On a pension this is no joke.Of course,I immediatly cancelled my card.Even the chap @ the bank had been scammed.
I did get thru'to Paula in US,who was very amiable considering how rude I was.She gave me a cancellation No,& emailed to me also.I told her I'd contacted the fraud department & passed on details of their dodgy company.
Afraid you will have to phone.Trying to get a refund,but don't expect one.NEVER AGAIN!This old girl has learned the hard way.

Nov 21, 2011
Rating
starstarstarstarstar
Disgusted
by: Pauline

I,like many others I have read about on this site,was taken in by this very sofisticated scam.These scammers get cleverer all the time.At 71,I thought I was still resonably intelligent.Nah!I sent for the so called free sample,& promptly got conned out of �140 in 2 weeks for something I only wanted to try.
After emailing umpteen email addresses to no avail,I finally had to phone USA.On a pension this is no joke.Of course,I immediatly cancelled my card.Even the chap @ the bank had been scammed.
I did get thru'to Paula in US,who was very amiable considering how rude I was.She gave me a cancellation No,& emailed to me also.I told her I'd contacted the fraud department & passed on details of their dodgy company.
Afraid you will have to phone.Trying to get a refund,but don't expect one.NEVER AGAIN!This old girl has learned the hard way.

Nov 21, 2011
Rating
starstarstarstarstar
voleurs
by: philtete

radialas est une arnaque il est imposible de les contacter si je n'obtient pas de remboursement rapidement je porterais plaintte si vous avez un moyen pour les contacter merci de nous le communiquer afin de faire tomber ces voleurs

Nov 21, 2011
Rating
starstarstarstarstar
voleurs
by: philtete

radialas est une arnaque il est imposible de les contacter si je n'obtient pas de remboursement rapidement je porterais plaintte si vous avez un moyen pour les contacter merci de nous le communiquer afin de faire tomber ces voleurs

Nov 21, 2011
Rating
starstarstarstarstar
voleurs
by: philtete

radialas est une arnaque il est imposible de les contacter si je n'obtient pas de remboursement rapidement je porterais plaintte si vous avez un moyen pour les contacter merci de nous le communiquer afin de faire tomber ces voleurs

Nov 20, 2011
Rating
starstarstarstarstar
réclamation
by: Dusch-Lamm Sonya

bonjour, je vous écris de France.
j'ai reçu comme convenu le flacon que j'avais commandé le 24.10.2011 avec une offre promotionnelle à 5€95.
je viens de constater un nouveau retrait sur mon compte carte d'un montant de 69,95€ le 15.11.2011.
Je vous informe que j'en conteste le paiement et que je vais effectuer un recours auprès de ma banque car j'estime qu'il s'agit d'une tactique frauduleuse..

Nov 20, 2011
Rating
starstarstarstarstar
r�clamation
by: Dusch-Lamm Sonya

bonjour, je vous écris de France.
j'ai reçu comme convenu le flacon que j'avais commandé le 24.10.2011 avec une offre promotionnelle à 5€95.
je viens de constater un nouveau retrait sur mon compte carte d'un montant de 69,95€ le 15.11.2011.
Je vous informe que j'en conteste le paiement et que je vais effectuer un recours auprès de ma banque car j'estime qu'il s'agit d'une tactique frauduleuse..

Nov 19, 2011
Rating
starstarstarstarstar
Mrs B
by: Anonymous

Persistence persistence persistence!
I have been offered my refund after 4months, but only for the 2nd product - not the supposed 'free trial' product, after about 20 emails chasing them and to be honest what seemed to get a response (both times) was leaving a message on the 'contact us' page of the website. Make sure you enter your order number, brief details of how much has been taken, your RMA, date sent back, by whom and tracking number... the number of emails you have sent chasing (I started chasing every few days).
I also reported them to Action Fraud website, along with my own bank and my next step was legal advice because as far as I am concerned they were / still are in breach of their own (ridiculous) T&C's.
Please also see the Facebook page set up by this website, lets see how many more likes we can get on the Radialabs Scam facebook compared to the real one.
Once I have my refund I think I will be pushing further for some form of compensation for mis leading advertising and stress through financial hardship, this took us over our limit and so we also got charged for it.
Just wish they would stop their advertising as there are still some people being 'scammed'.
Good luck x

Nov 19, 2011
Rating
starstarstarstarstar
honesty doesn't pay
by: Anonymous

As everyone else I have been scammed. �133.98 to date.
How does one become a criminal? I am just too honest & always think the best of people. when will I learn?
Credit card no. changed - hopefully no more charges. No hope of refund, although cream returned & credit promised.
Tried to contact The Sheriff, Hollywood, Fla. but email returned. Another waste of time.
Contacted Trading standards but as Radialabs is a U.S. Co., it is beyond their control. Shouldn't they go after the delivery firm and stop their payments from Radialabs.
Shouldn't Ebay & Facebook be stopped any payment too, they are in this country & controlled by British Trading Standards.

Nov 19, 2011
Rating
starstarstarstarstar
Thieves
by: Jeannine Stevenson

I recieved 1 sample, supposedly at the cost of shipping and handling, and you have taken 250.00 pounds, ���s, out of my husband's account and have yet to pay us back- and we have gone without food because of you! We NEED our money back and you have been asked to do so. To be thieves, or not to be a thievies, this is the question?

Nov 16, 2011
Rating
starstarstarstarstar
Radialabs scam
by: Anonymous

I too got caught after ordering a so called free sample. There is no address for the returns, the phone number does not get answered and having emailed 3 times I still have not got the returns authorisation number. Barclaycard is dragging its feet with cancelling the payment and it is costing goodness knows how much in phone bills from Australia where I am on holiday for 3 months! The people behind these scams should be jailed.

Nov 15, 2011
Rating
starstarstarstarstar
arnaque radialabas
by: Anonymous

Bonjour à tous,
J'ai subi la meme arnaque suite à un achat de produits radialabs ou plutot une offre d'essai que j'ai testé au mois d'octobre. Au mois de novembre je me suis vue débité la somme de 69,95 euros alors que je n'avais rien commandé.
Je suis donc allé au commissariat de police, déposer une main courante et j'ai fait opposition sur ma carte bancaire. J'espère que l'arnaque s'arrêtera là.
Courage à tous.
Comment des sites de beauté réputés peuvent faire circuler des publicités qui sont de véritables arnaques? Ne doivent-ils pas au moins vérifier leur source?
On peut donc remercier ces sites qui nous envoient vers "radialabs"!

Nov 13, 2011
Rating
starstarstarstarstar
Scammed as well
by: Anonymous

I have also been scammed as I didn't read the small print. Contacted my bank to see if they woud cancel my credit card but ,they advised me to contact radialabs and cancel any furtherb orders and then to ring the bank to tell them I have cancelled. After doing this if radialabs make requests for payments the credit card company will tackle radialabs under Visa trading agreeements as they will be making unauthorised withdrawals. Wish me luck I cannot ring them today as it is sunday but will begin tommorow the process of cancellation and hope it works.

Nov 11, 2011
Rating
starstarstarstarstar
scam
by: Anonymous

I ordered free sample and now radialabs informed me of monthly orders i phoned credit card company straight away as i couldn't cancel it have been assured they will not get any money from my account

Nov 11, 2011
Rating
starstarstarstarstar
SCHAM
by: Anonymous

I also received a order I did not asked for and they took the money on my account without y permission!!!!

Trying to get my money back!!!!!!!!!!!!!!!!

Nov 08, 2011
Rating
starstarstarstarstar
radialabs!!! sham!!
by: Anonymous

i tried to cancel at the bank but as its off my debit card and not a direct debit they cannot stop it, but can reclaim the money as i have notified them i have tried to contact radialabs to no avail! found this website today and rang the number given! got through straight away, they have now cancelled my account but i have another 69.95 item which was mailed on 4th november. have been given a return and cancellation code and am allowed to return this item but not the package before which arrived whilst i was on holiday....
i took the free trial for this along with Hydroxatone(as apparently they were best when used together!) and had no problem cancelling this one! customs charged me �25.00 for delivery though as they had stated on the packaging its value was �140!! yeah right! fingers crossed thats it all cancelled and hopefully everyone will get through to the usa number other customers have left! thanks for setting this up! hope it stops others loosing �70 a month on rubbish!!

Nov 08, 2011
Rating
starstarstarstarstar
radialabs!!! sham!!
by: Anonymous

i tried to cancel at the bank but as its off my debit card and not a direct debit they cannot stop it, but can reclaim the money as i have notified them i have tried to contact radialabs to no avail! found this website today and rang the number given! got through straight away, they have now cancelled my account but i have another 69.95 item which was mailed on 4th november. have been given a return and cancellation code and am allowed to return this item but not the package before which arrived whilst i was on holiday....
i took the free trial for this along with Hydroxatone(as apparently they were best when used together!) and had no problem cancelling this one! customs charged me �25.00 for delivery though as they had stated on the packaging its value was �140!! yeah right! fingers crossed thats it all cancelled and hopefully everyone will get through to the usa number other customers have left! thanks for setting this up! hope it stops others loosing �70 a month on rubbish!!

Nov 08, 2011
Rating
starstarstarstarstar
radialabs!!! sham!!
by: Anonymous

i tried to cancel at the bank but as its off my debit card and not a direct debit they cannot stop it, but can reclaim the money as i have notified them i have tried to contact radialabs to no avail! found this website today and rang the number given! got through straight away, they have now cancelled my account but i have another 69.95 item which was mailed on 4th november. have been given a return and cancellation code and am allowed to return this item but not the package before which arrived whilst i was on holiday....
i took the free trial for this along with Hydroxatone(as apparently they were best when used together!) and had no problem cancelling this one! customs charged me �25.00 for delivery though as they had stated on the packaging its value was �140!! yeah right! fingers crossed thats it all cancelled and hopefully everyone will get through to the usa number other customers have left! thanks for setting this up! hope it stops others loosing �70 a month on rubbish!!

Nov 08, 2011
Rating
starstarstarstarstar
radialabs!!! sham!!
by: Anonymous

i tried to cancel at the bank but as its off my debit card and not a direct debit they cannot stop it, but can reclaim the money as i have notified them i have tried to contact radialabs to no avail! found this website today and rang the number given! got through straight away, they have now cancelled my account but i have another 69.95 item which was mailed on 4th november. have been given a return and cancellation code and am allowed to return this item but not the package before which arrived whilst i was on holiday....
i took the free trial for this along with Hydroxatone(as apparently they were best when used together!) and had no problem cancelling this one! customs charged me �25.00 for delivery though as they had stated on the packaging its value was �140!! yeah right! fingers crossed thats it all cancelled and hopefully everyone will get through to the usa number other customers have left! thanks for setting this up! hope it stops others loosing �70 a month on rubbish!!

Nov 06, 2011
Rating
starstarstarstarstar
RadiaLabs facebook page
by: Anonymous

Wow, I left a message on the official website - concerns over my refund and my comments have completely dissappeared - how did that happen??? I was only telling them the truth???? Confused.

Nov 06, 2011
Rating
starstarstarstarstar
RadiaLabs facebook page
by: Anonymous

Wow, I left a message on the official website - concerns over my refund and my comments have completely dissappeared - how did that happen??? I was only telling them the truth???? Confused.

Nov 04, 2011
Rating
starstarstarstarstar
radialabs scam facebook page
by: Anonymous

Have made a facebook Radialabs scam page please go and like it and write your comments as I am going to let them know this. Outrageous

Nov 04, 2011
Rating
starstarstarstarstar
very disappointed facebook let this happen
by: Anonymous

I too have been suckered into this by stupidly not reading the terms and conditions. Ihave had two payments and didn't even realise until today. Hope to block it as it is off my current account. Help!!

Nov 04, 2011
Rating
starstarstarstarstar
Scam
by: Anonymous

My mum was also suckered into this. She has had 2 payments for £69.95 taken from her credit card in the space of 2 weeks.
The telephone number on the invoice was unobtainable, and after googling radialabs realised it was a scam.
Credit Card now cancelled, and finally got through to Radialabs on 0800 0124256 (USA) she has now received an e mail confirming they have cancelled the subscription.
Lets hope thats the end of it!

Nov 04, 2011
Rating
starstarstarstarstar
Scam
by: Anonymous

My mum was also suckered into this. She has had 2 payments for £69.95 taken from her credit card in the space of 2 weeks.
The telephone number on the invoice was unobtainable, and after googling radialabs realised it was a scam.
Credit Card now cancelled, and finally got through to Radialabs on 0800 0124256 (USA) she has now received an e mail confirming they have cancelled the subscription.
Lets hope thats the end of it!

Nov 04, 2011
Rating
starstarstarstarstar
BEWARE!
by: Anonymous

I read the small print and wrote down all the info given on canellation!!!!! What a joke, the phone numbers were 'out of order' after reading comments on this site I contacted my bank... and beware - even if you try and cancel your credit card they can still charge to that account. I eventually rang the number in the USA and gor through immediately, they cancelled my subscription and e.mailed me my cancellation No. Like all others on here I won't be trying anymore trial offers . . TOO RISKY
Hopefully that is the end of it

Nov 04, 2011
Rating
starstarstarstarstar
They are THIEFS!
by: Anonymous

Don't order anything from radialabs ;they will use your bank informations to steal large amounts of money even if you buy nothing.Today I lost 69.95 euros after I cancelled my account with them.I had to tell my bank to close my credit card to avoid being stealed again.

Nov 04, 2011
Rating
starstarstarstarstar
They are THIEFS!
by: Anonymous

Don't order anything from radialabs ;they will use your bank informations to steal large amounts of money even if you buy nothing.Today I lost 69.95 euros after I cancelled my account with them.I had to tell my bank to close my credit card to avoid being stealed again.

Nov 03, 2011
Rating
starstarstarstarstar
A TRUE SCAM AND ANOTHER SCAM THIS COMPANY HAD!
by: Bette

This is the same exact Scam that they had with Super Brite teeth last new under many names. Never do ANY trial offers on the net unless you read the entire small print. TRULY A SCAM! If you have been had, contact your State Attorney General and the Better Brusiness Bureau. Soon they will disband the business and still have your credit card information and still bill you.

Nov 03, 2011
Rating
starstarstarstarstar
A TRUE SCAM AND ANOTHER SCAM THIS COMPANY HAD!
by: Bette

This is the same exact Scam that they had with Super Brite teeth last new under many names. Never do ANY trial offers on the net unless you read the entire small print. TRULY A SCAM! If you have been had, contact your State Attorney General and the Better Brusiness Bureau. Soon they will disband the business and still have your credit card information and still bill you.

Nov 03, 2011
Rating
starstarstarstarstar
A TRUE SCAM AND ANOTHER SCAM THIS COMPANY HAD!
by: Bette

This is the same exact Scam that they had with Super Brite teeth last new under many names. Never do ANY trial offers on the net unless you read the entire small print. TRULY A SCAM! If you have been had, contact your State Attorney General and the Better Brusiness Bureau. Soon they will disband the business and still have your credit card information and still bill you.

Nov 03, 2011
Rating
starstarstarstarstar
Customer service
by: Anonymous

I have just read all the comments .I recieved the product to day,after reading comments i called the customer service number and canceled any future orders that i have not ordered and do not want.They have assured me i will not have any monies taking out of my bank accout and they have sent e-mail stating this.But to be on the safe side i have also contacted my bank who areware of this company, and getting a new bank card . The bank was very helpful .

Nov 03, 2011
Rating
starstarstarstarstar
Customer service
by: Anonymous

I have just read all the comments .I recieved the product to day,after reading comments i called the customer service number and canceled any future orders that i have not ordered and do not want.They have assured me i will not have any monies taking out of my bank accout and they have sent e-mail stating this.But to be on the safe side i have also contacted my bank who areware of this company, and getting a new bank card . The bank was very helpful .

Nov 02, 2011
Rating
starstarstarstarstar
MRS B
by: Anonymous

Hi 'Here's what to do' ... are you still waiting for your refunds - after 30 days??? I am and have taken to emailing barbara regularly as now 2 weeks over due. Now I think they are in breach of their terms and conditions as I have sent the product back with the RMA well within the time scale and have given them details of postal system and tracking number, so I have paid for something that I have sent back - according to their terribly written T&C's. It turns out it really isnt a free trial is it, I assumed I would get the money back for a product I had not received thinking the first product was the free one - OH NO that is so not the case. We all will read the small print very carefully in future - however they are now not playing by the rules for me so am quite happy to say this IS A SCAM.

Nov 02, 2011
Rating
starstarstarstarstar
adresse de renvoi
by: Anonymous

Bonjour, quelqu'un pourrait-il m'indiquer l'adresse exacte où je puisse renvoyer le produit ?
Je vous remercie

Nov 02, 2011
Rating
starstarstarstarstar
adresse de renvoi
by: Anonymous

Bonjour, quelqu'un pourrait-il m'indiquer l'adresse exacte où je puisse renvoyer le produit ?
Je vous remercie

Oct 31, 2011
Rating
starstarstarstarstar
Here's what to do!
by: Anonymous

I too was conned by these people and panicked when I received my credit card statement today showing 2 payments of £69.95 to Radialabs this month. I immediately phoned my credit card company who were very helpful. They said it was essential that I cancelled my subscription with Radialabs ( still not sure how I acquired one but must be somewhere in the small print!) and put me through to someone in the company. I spoke to them, they cancelled my account and gave me a number to put on any parcel returning products received. They have assured me I will receive a refund within 30 days. I'm unfortunately unable to tell you what number the credit card company used but if you can't get through to them on the number provided ( 08000124256) - I couldn't!- then send them an email. Just before phoning my credit card company, I had sent Radialabs an email asking them to cancel my account and I have just received reply just now confirmimg this has been done.

Good luck!


Oct 28, 2011
Rating
starstarstarstarstar
Phoned Radialabs
by: Anonymous

I ordered my free trial on Monday 24th, received the sample on 26th, emailed them and also called them today in the States on 001 877 309 3491 to cancel my subscription. They said they had received my email and had already cancelled my subs. They also gave me a ref number for the cancellation. Hope this is of use to some of you.

Oct 28, 2011
Rating
starstarstarstarstar
not a scam
by: Anonymous

Hi all you silly people, how can it be a scam, before you ordered, all details and payments were agreed by you when you ticked the agree rules. In black and white it said how much money was coming out of your bank account each month. Next time you order anything again ALWAYS read the rules. For all, ring your bank and cancel the card in which you ordered the product. EASY NO MORE MONEY OUT OF YOU BANK ACCOUNT

Oct 28, 2011
Rating
starstarstarstarstar
not a scam
by: Anonymous

Hi all you silly people, how can it be a scam, before you ordered, all details and payments were agreed by you when you ticked the agree rules. In black and white it said how much money was coming out of your bank account each month. Next time you order anything again ALWAYS read the rules. For all, ring your bank and cancel the card in which you ordered the product. EASY NO MORE MONEY OUT OF YOU BANK ACCOUNT

Oct 28, 2011
Rating
starstarstarstarstar
not a scam
by: Anonymous

Hi all you silly people, how can it be a scam, before you ordered, all details and payments were agreed by you when you ticked the agree rules. In black and white it said how much money was coming out of your bank account each month. Next time you order anything again ALWAYS read the rules. For all, ring your bank and cancel the card in which you ordered the product. EASY NO MORE MONEY OUT OF YOU BANK ACCOUNT

Oct 28, 2011
Rating
starstarstarstarstar
radialabs
by: Anonymous

does anybody know how to contact these people because my emails are not going through!!!

Oct 28, 2011
Rating
starstarstarstarstar
radialabs look out!
by: Gail

Hi to everyone who has been scammed by this Company who has taken most of us for a ride. My Bank Barclays said there was nothing they could do to stop this monthyy amount being taken from my bank and so the only option for me was to close my bank account. if you have got yourself in ths scam and you have given your bank card and not your credit card, close your bank account, it could save you fortune. Also beware, my details have been passed to a company called Dermalgic who have also tken money out of my account....In 4 weeks they have had £200 in total!!! If anyone is up for getting together and going to watchdog with this let me know.
G

Oct 27, 2011
Rating
starstarstarstarstar
Email address
by: Patricia

info@radialabs.com I sent them 3 emails and finally got a reply cancelling my account. Don't give up, keep emailing.

Oct 27, 2011
Rating
starstarstarstarstar
Email address
by: Patricia

The email address for this company is: info@radialabs.com
I sent an email on 3 successive days and finally got a reply cancelling my account and the number needed to return the unwanted serum. I cancelled my card and alerted my bank to anymore withdrawels.

Hope this helps.

Oct 27, 2011
Rating
starstarstarstarstar
sCAM
by: Anonymous

I also had to cancel my bank card to stop them taking more payments, have returned the cream which cost £69.95 and just waiting to see if the money is returned, have asked for a cheque as too scared to give them my bank details! will let you all know the outcome

Oct 27, 2011
Rating
starstarstarstarstar
New Bank Card
by: STUPID

I also have been caught out with this scam and have now got a new bank card. Has anyone else done this and did it stop them taking anymore money from their account.

Oct 27, 2011
Rating
starstarstarstarstar
New Bank Card
by: Anonymous

I also have been caught out with this scam and have now got a new bank card. Has anyone else done this and did it stop them taking anymore money from their account.

Oct 26, 2011
Rating
starstarstarstarstar
block your bank NOW!!!!!!
by: janetmary

you have got to block all outgoing from your bank,i have had £139.90 taken out, and the same as everyone else you cannot get in touch with them to cancel...i am writting to them asking for my money back and have told them i will be taking legal action if it is not returned to me..i feel so silly that i have been scammed, so i know how you all feel....:-{

Oct 26, 2011
Rating
starstarstarstarstar
block your bank NOW!!!!!!
by: janetmary

you have got to block all outgoing from your bank,i have had £139.90 taken out, and the same as everyone else you cannot get in touch with them to cancel...i am writting to them asking for my money back and have told them i will be taking legal action if it is not returned to me..i feel so silly that i have been scammed, so i know how you all feel....:-{

Oct 26, 2011
Rating
starstarstarstarstar
block your bank NOW!!!!!!
by: janetmary

you have got to block all outgoing from your bank,i have had £139.90 taken out, and the same as everyone else you cannot get in touch with them to cancel...i am writting to them asking for my money back and have told them i will be taking legal action if it is not returned to me..i feel so silly that i have been scammed, so i know how you all feel....:-{

Oct 25, 2011
Rating
starstarstarstarstar
STINKERS
by: jackie p

Can't believe ive been caught out with this scam what stinkers trying to get my money back as we speak and getting in touch with bank to block this scum!! Don't touch Radialabs with a barge pole.

Oct 25, 2011
Rating
starstarstarstarstar
Radialabs Scam
by: Patricia

The telephone for Radialabs is 0018888043579

The address at Gatwick is:-

Radialabs Returns, Unit2D, Gatwick, Gatwick Gate, Industrial Estate, Low Field,Heath, RH11 OTG, Crawlely,

Oct 25, 2011
Rating
starstarstarstarstar
Email address
by: So Angry

This is the address I used and got a response back from them info@radialabsdirect.net good luck. Just be careful you are not tied into the 31 days cancellation like I was!

Oct 25, 2011
Rating
starstarstarstarstar
Email address
by: So Angry

This is the address I used and got a response back from them info@radialabsdirect.net good luck. Just be careful you are not tied into the 31 days cancellation like I was!

Oct 25, 2011
Rating
starstarstarstarstar
Email address
by: So Angry

This is the address I used and got a response back from them info@radialabsdirect.net good luck. Just be careful you are not tied into the 31 days cancellation like I was!

Oct 25, 2011
Rating
starstarstarstarstar
Dont Do it!
by: Anonymous

Don't ever get taken in to FREE trails, they take your details and keep charging !

Oct 25, 2011
Rating
starstarstarstarstar
Email address - Please
by: Anonymous

Can anyone give the email address to cancel the order. I have just ordered the "Free Trial" , like most of you I can't believe I fell for this scam.

Oct 25, 2011
Rating
starstarstarstarstar
Email address - Please
by: Anonymous

Can anyone give the email address to cancel the order. I have just ordered the "Free Trial" , like most of you I can't believe I fell for this scam.

Oct 24, 2011
Rating
starstarstarstarstar
scammed
by: Irene

Still waiting for my money back. how are they getting away with it? Still scamming new people daily, where are the fraud squad, watchdog and trading standards. Perhaps £145.95 is small fry to them, massive amount to us pensioners. going to be a really cold winter for us. they claim they have refunded my money,TESCO bank says no they haven't, they have been of no help ,even admitted to me yesterday that " they have had hundreds of calls",but do absolutely nothing about it,be different if we owed tesco money.
Really had enough of these scammers.

Oct 21, 2011
Rating
starstarstarstarstar
RADIALABS...SUCK
by: janetmary

Hi everyone like me that have been scammed!!!!!! but I had the £69.95 taken out...So went online to my bank they have blocked my account so they will not beable to get anymore money from me and sending a new card...They can not get my money back for me for 30 days but they will get the money from them...So get in touch with your bank NOW.....good luck al of you and never again will I give my band details for postage!

Oct 21, 2011
Rating
starstarstarstarstar
RADIALABS...SUCK
by: janetmary

Hi everyone like me that have been scammed!!!!!! but I had the £69.95 taken out...So went online to my bank they have blocked my account so they will not beable to get anymore money from me and sending a new card...They can not get my money back for me for 30 days but they will get the money from them...So get in touch with your bank NOW.....good luck al of you and never again will I give my band details for postage!

Oct 21, 2011
Rating
starstarstarstarstar
RADIALABS...SUCK
by: janetmary

Hi everyone like me that have been scammed!!!!!! but I had the £69.95 taken out...So went online to my bank they have blocked my account so they will not beable to get anymore money from me and sending a new card...They can not get my money back for me for 30 days but they will get the money from them...So get in touch with your bank NOW.....good luck al of you and never again will I give my band details for postage!

Oct 21, 2011
Rating
starstarstarstarstar
RADIALABS...SUCK
by: janetmary

Hi everyone like me have been scammed!!!!!! but I had the £69.9 taken out...So went online to my bank they have blocked my account so they will not beable to get anymore money from me and sending a new card...They can not get my money back for me for 30 days but they will get the money from them...So get in touch with your bank NOW.....good luck al of you and never again will I give my band details for postage!

Oct 21, 2011
Rating
starstarstarstarstar
RADIALABS...SUCK
by: janetmary

Hi everyone like me have been scammed!!!!!! but I had the £69.9 taken out...So went online to my bank they have blocked my account so they will not beable to get anymore money from me and sending a new card...They can not get my money back for me for 30 days but they will get the money from them...So get in touch with your bank NOW.....good luck al of you and never again will I give my band details for postage!

Oct 21, 2011
Rating
starstarstarstarstar
RADIALABS...SUCK
by: janetmary

Hi everyone like me have been scammed!!!!!! but I had the £69.9 taken out...So went online to my bank they have blocked my account so they will not beable to get anymore money from me and sending a new card...They can not get my money back for me for 30 days but they will get the money from them...So get in touch with your bank NOW.....good luck al of you and never again will I give my band details for postage!

Oct 20, 2011
Rating
starstarstarstarstar
Radialabs E-Mail
by: Yvond

Radiolabs e-mail address is: INFO@RADIALABS.COM

Oct 20, 2011
Rating
starstarstarstarstar
Radialabs E-Mail
by: Yvond

Radiolabs e-mail address is: INFO@RADIALABS.COM

Oct 20, 2011
Rating
starstarstarstarstar
Radialabs E-Mail
by: Yvond

Radiolabs e-mail address is: INFO@RADIALABS.COM

Oct 19, 2011
Rating
starstarstarstarstar
NEED THEIR EMAIL ADDRESS
by: Anonymous

PLEASE CAN SOMEONE SEND ME THEIR EMAIL ADDRESS FROM THEIR CANCELATION
teazlec@live.co.uk

Oct 19, 2011
Rating
starstarstarstarstar
I
by: Anonymous

PLEASE CAN ANYONE GIVE ME THEIR EMAIL ADDRESS -TEAZLEC@LIVE.CO.UK

Oct 19, 2011
Rating
starstarstarstarstar
I
by: Anonymous

PLEASE CAN ANYONE GIVE ME THEIR EMAIL ADDRESS -TEAZLEC@LIVE.CO.UK

Oct 19, 2011
Rating
starstarstarstarstar
Relieved
by: Anonymous

Thank goodness for this web page. I too sent for this cream on the 7th October and received it on the 17th October. I realised it was a scam when I read on the paperwork that came with it "Remember: Call Radialabs Customer Support Consultants before attempting to contact an outside source including your credit card company." Right!!! Thank goodness I read all these comments. Fortunately I got in quickly and managed to speak to someone on the 0018888043579 number in the USA after realising that the English numbers were unobtainable after ringing several times. They then sent me a cancellation e-mail with a cancellation number. Hopefully that will be the end of it and I am lucky I have only had 5.95 taken out of my account. Have learnt my lesson!! Will check the small print from now on.

Oct 19, 2011
Rating
starstarstarstarstar
Relieved
by: Anonymous

Thank goodness for this web page. I too sent for this cream on the 7th October and received it on the 17th October. I realised it was a scam when I read on the paperwork that came with it "Remember: Call Radialabs Customer Support Consultants before attempting to contact an outside source including your credit card company." Right!!! Thank goodness I read all these comments. Fortunately I got in quickly and managed to speak to someone on the 0018888043579 number in the USA after realising that the English numbers were unobtainable after ringing several times. They then sent me a cancellation e-mail with a cancellation number. Hopefully that will be the end of it and I am lucky I have only had 5.95 taken out of my account. Have learnt my lesson!! Will check the small print from now on.

Oct 18, 2011
Rating
starstarstarstarstar
Still waiting
by: Mrs B

Well.... its now over 30 days and no refunds!!! Have emailed them to ask where my refunds are as Item sent back in plenty of time. Just hoping they are working through their HUGE backlog????

Oct 17, 2011
Rating
starstarstarstarstar
Radialabs scam
by: Anonymous

Have just go through to the US number that was given and have got a cancellation no plus sosmething called an rma number that has to go on the envelope as the address is in Crawley am going to send it special d tomorrow and see if my account gets credited, not holding my breath.

Oct 15, 2011
Rating
starstarstarstarstar
THE PHONE NUMBER
by: "Mickey&Mouse game" mrs.B S

Hi there,still with all of you...
To lady who need The number:
0018773093491,but be ready to "sit"on phone,don't give up,and GOOD LUCK

Oct 14, 2011
Rating
starstarstarstarstar
Phone number
by: Anonymous

Can the lady who managed to find the phone number to speak to someone about cancelling, please let me know what it is?

Many thanks

Oct 14, 2011
Rating
starstarstarstarstar
Me too!
by: Anonymous

Ordered the free trial for £5.95 and received it on the 30th September. Checked my bank account on 13th October and realised £69.95 had been taken. Immediately stopped by debit card so no other money could be taken. The number in Crawley is unavailable so rang the USA number on this website. The lady explained that the £5.95 was for shipping and the cream that I already had received (the supposedly free trial!) was actually £69.95. I got a cancellation number and I am returning it today in the hope of getting a refund, but not holding my breath. She did confirm that nother £69.95 was due to be taken from my account in 6 days and that my 30 days refund is due to expire on the 19th October so the parcel must be returned by then. In my reckoning that is not 30 days! Beware everyone do not order

Oct 10, 2011
Rating
starstarstarstarstar
a big rip off
by: Anonymous

I to have gotten scammed by radilabs. for 74.95 dollars. again they said that a free sample for 5.95 s&h. next thing I new they had taken $74.95 out of my account . contacted radilabs they told me to send back the product which I did now they are saying they didn,t get it. and they couldn,t give back my money until they get it. they did give me a cancelation number. also they said if I could prove that I sent it then they would give back my money. which I do have receit from post office that I sent It. any way there should be a way that we all could bring suit against these people and not only shut them down but make them pay for suffering for what they did to all of us.

Oct 09, 2011
Rating
starstarstarstarstar
Just in time
by: Anonymous

Ordered free sample from Radialabs on the 5 Oct,
received email back on the 8 Oct confirming order
& delivery within the next few days.At this point
was not aware of any problems but decided just through interest to look at the Radialabs web site.Saw the scam comments & panicked,went to the
bank (Halifax) explained problem & they cancelled
debit card immediately.
Radialabs had taken the £5.99 only & cannot take any more.Many thanks to all who reported problems
which enabled me to act swiftly,& with the debit
card being cancelled do not even have the bother
cntacting Radialabs.

Oct 09, 2011
Rating
starstarstarstarstar
Just in time
by: Anonymous

Ordered free sample from Radialabs on the 5 Oct,
received email back on the 8 Oct confirming order
& delivery within the next few days.At this point
was not aware of any problems but decided just through interest to look at the Radialabs web site.Saw the scam comments & panicked,went to the
bank (Halifax) explained problem & they cancelled
debit card immediately.
Radialabs had taken the £5.99 only & cannot take any more.Many thanks to all who reported problems
which enabled me to act swiftly,& with the debit
card being cancelled do not even have the bother
cntacting Radialabs.

Oct 08, 2011
Rating
starstarstarstar
SCAM SCAM SCAM
by: Anonymous

Don't get sucked into taking a trial of this product. They are a scam set up. You will get your first bottle for £5 as a taster, and then you will receive a further bottle which you didn't order. Buy the time you think 'why have they sent me this' they have taken £70 out of your bank. Read the reviews and scam reports please and don't get involved.

Oh and by the way the product is rubbish - you might as well slap a bit of wallpaper paste on your face.

Oct 08, 2011
Rating
starstarstarstarstar
RIP OFF BEWARE
by: Anonymous

On July 2 i saw a cream on a free trial basis and thought why not try, postage and packaging was 5.95 i thought why not, NO cream came kept sending emails where is the cream, and every time it was the same answer the cream will be with me by the end of the week. Then to my shock and dismay 69.95 was taken from my bank account after 3mths,i have since contacted the bank and they have now cancelled my card and i have since heard from radialabs they have cancelled my account and i will be credited back the 69.95 within 30 days and has given me a cancellation number. I hope to get my money back but please don't get taken in as it is a total 100% SCAM, GOOD LUCK EVERY1.

Oct 07, 2011
Rating
starstarstarstarstar
Yet another sucker
by: Gullible

I also fell for this scam back in June.I contacted my bank(Barclays)to be told it was no use in cancelling my card as they could still take the money.I was told they would cancel my continous payments but it would take 31 days to take effort.I tried contacting Radialabs via phone, which turned out to be a switchcard no & emails to no avail. I have now had £350.00 taken from my account. Tonight I finally managed to speak to Paula on the 0018773093491 no. They denied ever hearing from me or the bank but she did send me a cancellation email & no but won't refund the parcels which were returned saying it was after 30 days although they were returned within the week. She did say they would refund the lastest parcel which i'm sending back so everything crossed i hope that will be the end of this scam. I can't believe they can get away with this...............

Oct 07, 2011
Rating
starstarstarstarstar
Yet another sucker
by: Gullible

I also fell for this scam back in June.I contacted my bank(Barclays)to be told it was no use in cancelling my card as they could still take the money.I was told they would cancel my continous payments but it would take 31 days to take effort.I tried contacting Radialabs via phone, which turned out to be a switchcard no & emails to no avail. I have now had £350.00 taken from my account. Tonight I finally managed to speak to Paula on the 0018773093491 no. They denied ever hearing from me or the bank but she did send me a cancellation email & no but won't refund the parcels which were returned saying it was after 30 days although they were returned within the week. She did say they would refund the lastest parcel which i'm sending back so everything crossed i hope that will be the end of this scam. I can't believe they can get away with this...............

Oct 07, 2011
Rating
starstarstarstarstar
Yet another sucker
by: Gullible

I also fell for this scam back in June.I contacted my bank(Barclays)to be told it was no use in cancelling my card as they could still take the money.I was told they would cancel my continous payments but it would take 31 days to take effort.I tried contacting Radialabs via phone, which turned out to be a switchcard no & emails to no avail. I have now had £350.00 taken from my account. Tonight I finally managed to speak to Paula on the 0018773093491 no. They denied ever hearing from me or the bank but she did send me a cancellation email & no but won't refund the parcels which were returned saying it was after 30 days although they were returned within the week. She did say they would refund the lastest parcel which i'm sending back so everything crossed i hope that will be the end of this scam. I can't believe they can get away with this...............

Oct 07, 2011
Rating
starstarstarstarstar
Yet another sucker
by: Gullible

I also fell for this scam back in June.I contacted my bank(Barclays)to be told it was no use in cancelling my card as they could still take the money.I was told they would cancel my continous payments but it would take 31 days to take effort.I tried contacting Radialabs via phone, which turned out to be a switchcard no & emails to no avail. I have now had £350.00 taken from my account. Tonight I finally managed to speak to Paula on the 0018773093491 no. They denied ever hearing from me or the bank but she did send me a cancellation email & no but won't refund the parcels which were returned saying it was after 30 days although they were returned within the week. She did say they would refund the lastest parcel which i'm sending back so everything crossed i hope that will be the end of this scam. I can't believe they can get away with this...............

Oct 07, 2011
Rating
starstarstarstarstar
Yet another sucker
by: Gullible

I also fell for this scam back in June.I contacted my bank(Barclays)to be told it was no use in cancelling my card as they could still take the money.I was told they would cancel my continous payments but it would take 31 days to take effort.I tried contacting Radialabs via phone, which turned out to be a switchcard no & emails to no avail. I have now had £350.00 taken from my account. Tonight I finally managed to speak to Paula on the 0018773093491 no. They denied ever hearing from me or the bank but she did send me a cancellation email & no but won't refund the parcels which were returned saying it was after 30 days although they were returned within the week. She did say they would refund the lastest parcel which i'm sending back so everything crossed i hope that will be the end of this scam. I can't believe they can get away with this...............

Oct 07, 2011
Rating
starstarstarstarstar
Radialabs scam
by: helen - norfolk

Hi quick post - I checked my email and there is an email from info@radialabs.direct.net cancelling my order and giving me the cancellation no - also proving another tel no which is 0800 012 4256
I am crossing my fingers that this is finished
good luck anyone else try ringing them at 6.20pm time keep trying and make sure you cancel your card!

Oct 07, 2011
Rating
starstarstarstarstar
Radialabs scam
by: helen - norfolk

I too sent off for the trial cream - and the £5.95 payment was took from my account as agreed - when i received the cream the del note said 'subscription' so i emailed said address and cancelled - i then looked up Radialabs to see the word 'scam' come up which in hindsight.... i managed to get a tel no (001-888 8043579) USA - answering machine - so rang my bank HSBC, first I was told nothing I could do about it wait until its fraud - but I rang back and explained that it was possibly a scam - they cancelled my debit card so the security no wont go through if they try and take anymore payments - the next day (friday)i rang at 6.20pm uk time and got the answer machine message first but then someone picked up - i explained I didn't want anymore payments to be taken/no more cream/ and subscription to be cancelled - they agreed and gave me a cancellation no and verified my email address and i asked them to send me an email to confirm this was being cancelled - I also took the operators name.
I am hopeful I have done enough to get this stopped - I received the cream 2 days after initial amount was taken from my account - I think you have to act quickly and get your card stopped - good luck to anyone else - try them on that no and around teatime and wait to see if they pick up one or two phone calls to usa is better than losing ££££s out of your account.
I will def do research first and not after the event!!! I will keep you posted

Oct 07, 2011
Rating
starstarstarstarstar
scammed by radialabs
by: sharon conway

i seen the advert for radialblabs trial ,1 off payment off £7 something , to my despair i have just fond out today they have taken in total in a month £193.00 out off my account .....i have rang my bank to cancel and try to get a refund .....please ring your bank now ..... as radialabs take different ammounts out within so many days off each other ....i had 3 lots took out in sept... i have tryed 2 email addresses and none off them work .... :lisaf@capsolytions.com and info@radialabsdirect.net. can any1 help with a correct email address !!!!! this company needs to be stopped ........

Oct 07, 2011
Rating
starstarstarstarstar
scammed by radialabs
by: sharon conway

i seen the advert for radialblabs trial ,1 off payment off £7 something , to my despair i have just fond out today they have taken in total in a month £193.00 out off my account .....i have rang my bank to cancel and try to get a refund .....please ring your bank now ..... as radialabs take different ammounts out within so many days off each other ....i had 3 lots took out in sept... i have tryed 2 email addresses and none off them work .... :lisaf@capsolytions.com and info@radialabsdirect.net. can any1 help with a correct email address !!!!! this company needs to be stopped ........

Oct 07, 2011
Rating
starstarstarstarstar
scammed by radialabs
by: sharon conway

i seen the advert for radialblabs trial ,1 off payment off £7 something , to my despair i have just fond out today they have taken in total in a month £193.00 out off my account .....i have rang my bank to cancel and try to get a refund .....please ring your bank now ..... as radialabs take different ammounts out within so many days off each other ....i had 3 lots took out in sept... i have tryed 2 email addresses and none off them work .... :lisaf@capsolytions.com and info@radialabsdirect.net. can any1 help with a correct email address !!!!! this company needs to be stopped ........

Oct 06, 2011
Rating
starstarstarstarstar
radialabs info
by: another sucker

I have got these two email addresses:lisaf@capsolytions.com
and info@radialabsdirect.net.
Replies have offered a refund if product is returned used or unused within 30 days.
Am off to post them back now. Will let you know outcome.

Oct 06, 2011
Rating
starstarstarstarstar
radialabs info
by: another sucker

I have got these two email addresses:lisaf@capsolytions.com
and info@radialabsdirect.net.
Replies have offered a refund if product is returned used or unused within 30 days.
Am off to post them back now. Will let you know outcome.

Oct 06, 2011
Rating
starstarstarstarstar
radialabs info
by: another sucker

I have got these two email addresses:lisaf@capsolytions.com
and info@radialabsdirect.net.
Replies have offered a refund if product is returned used or unused within 30 days.
Am off to post them back now. Will let you know outcome.

Oct 06, 2011
Rating
starstarstarstarstar
radialabs info
by: another sucker

I have got these two email addresses:lisaf@capsolytions.com
and info@radialabsdirect.net.
Replies have offered a refund if product is returned used or unused within 30 days.
Am off to post them back now. Will let you know outcome.

Oct 06, 2011
Rating
starstarstarstarstar
radialabs info
by: another sucker

I have got these two email addresses:lisaf@capsolytions.com
and info@radialabsdirect.net.
Replies have offered a refund if product is returned used or unused within 30 days.
Am off to post them back now. Will let you know outcome.

Oct 05, 2011
Rating
starstarstarstarstar
addition to below post
by: florence the cat

Sorry all I missed the last bit of the phone number.

Should be 0018773093491.

Flo

Oct 05, 2011
Rating
starstarstarstarstar
i got immediate response with this phone number
by: florence the cat

Hi all,

I also fell for this in a fit of age related weakness about an hour ago. My computer blanked after I gave my card details so I immediately got suspicious and started trying to cancel. I tried the number on the confirmation email they sent and it cut out. I then tried emailing and it bounced back. (sound familiar!) I then phoned 001877309349 and managed to get an actual person on the line (who was very helpful - I have to admit) and then a confirmation email with cancellation number. I know its a USA number for those cash strapped but may be worth a bash. Will let you know if I see any activity on my account in the next few weeks.

Good Luck
Florence
London, UK


Oct 04, 2011
Rating
starstarstarstarstar
Thank you
by: Anonymous

Thank you to all the people who have put this information on this site
I to was conned into this trap and with the help of all the information here .phone numbers /addresses and telling me what I need to do I was able to stop this quickly and get my money back .My bank was no help what so ever
they just wanted to cancel my credit card but could not stop money being taken out of my account
So thank you again to you all

Oct 04, 2011
Rating
starstarstarstarstar
scammed call your bank
by: kt

also been scammed. gave details hydrox, but not radialabs, emailed and received no reply. Spoke to Bank very helpful canceled card and waiting for fraud refund.


Oct 03, 2011
Rating
starstarstarstarstar
ANGRY!!!!
by: Anonymous

I am sooooo angry,im on benefits as im disabled and thought i would treat myself to Radialabs,big mistake!!!The product didnt even arrive and ive had £69 taken twice out of my bank account,so not fair.Please if anyone else decides to get this product just stay clear!!

Oct 03, 2011
Rating
starstarstarstarstar
ANGRY!!!!
by: Anonymous

I am sooooo angry,im on benefits as im disabled and thought i would treat myself to Radialabs,big mistake!!!The product didnt even arrive and ive had £69 taken twice out of my bank account,so not fair.Please if anyone else decides to get this product just stay clear!!

Oct 01, 2011
Rating
starstarstarstarstar
Radialabs scam
by: Sheila B CAMBRIDGE

I cancelled my card and got in touch with the company thanks to the number left by Jeff E GB. Thanks Jeff. They said they will refund. watch this space

Oct 01, 2011
Rating
starstarstarstarstar
Radialabs scam
by: Sheila B CAMBRIDGE

I cancelled my card and got in touch with the company thanks to the number left by Jeff E GB. Thanks Jeff. They said they will refund. watch this space

Oct 01, 2011
Rating
starstarstarstarstar
Radialabs scam
by: Sheila B CAMBRIDGE

I cancelled my card and got in touch with the company thanks to the number left by Jeff E GB. Thanks Jeff. They said they will refund. watch this space

Sep 30, 2011
Rating
starstarstarstarstar
radilabs face cream
by: Anonymousgf

I received form from fraud to fill but don't seem to have a policy number required.Can anyone help

Sep 30, 2011
Rating
starstarstarstarstar
radialabs
by: Anonymous

I stopped my card., immediately .I would not touch them with a barge pole.

Sep 30, 2011
Rating
starstarstarstarstar
radialabs
by: Anonymous

I stopped my card., immediately .I would not touch them with a barge pole.

Sep 30, 2011
Rating
starstarstarstarstar
radialabs
by: Anonymous

I stopped my card., immediately .I would not touch them with a barge pole.

Sep 29, 2011
Rating
starstarstarstarstar
radialabs and the bank
by: Anonymous

I have just found out today that I have been a victim of this scan. Having contacted my bank Halifax I found them most unhelpful. It would seem that they can do nothing as I paid for the trial of the above by debit card they are unable to stop this company claiming their fee despite my asking to cancel the card they can still claim from my account. Send the company an e mail Halifax would then want a copy. I can't copy them into the e mail, get a copy and said it to us!!! I feel I have been ripped off twice.

Sep 29, 2011
Rating
starstarstarstarstar
STOP MOANING -DO SOMETHING
by: "Mickey&Mouse game" mrs.B S

Glad to see that someone start to think and actualy DO something(lady of 77-good 4you)As long The Action Fraud recieving calls,names,lots of "victims",it will start "to rolling",as you said.
So,all of you:
1-PICK UP THE PHONE AND DIAL:0300 1232040
2-DO THE SAME,and CALL CONSUMER DIRECT: 08454040506
3-TELL THEM YOUR STORY,

4-STOP MOANING,AND DO SOMETHING WHAT BE MUCH BETTER;
BETTER MAKE THEM TO MOANING,EVEN SCREAMING(BE GOOD)
Regards,and good luck to all.I'm still here to help you TO "PUT THEM DOWN"I found LOTS OF THINGS WHICH STINKING ANDI'm ready to start digging.Who is with me?????

Sep 29, 2011
Rating
starstarstarstarstar
Relieved that I am not alone
by: Anonymous


Have just discovered that I have been defrauded of £139.90.Contacted my card people who have kindly suspended the £139.90 and advised me to write to them with all the details. I then rang the fraud squad and they advised ringing my local police which I did. They gave me a web site :- www.actionfraud.org.uk These wicked people should be stopped but I'm afraid it is up to us to start the ball rolling. If I can do it, so can you ---I am nearly 77years old and I don't need this hassle.I wish you all sucess.

Sep 28, 2011
Rating
starstarstarstarstar
robbed
by: Anonymous

how do you get your money back i thought a mistake kept sending creams i used to think i was an intelligent woman £300 taken from my card they came one after another didnt stop my card in time i am shattered how can we all be refunded any ideas ??

Sep 28, 2011
Rating
starstarstarstarstar
robbers of innocent people
by: Anonymous

can someone please tell me how to get hold of these robbing bastards.ive tried emailing but emails keeps coming back and ive phoned at 12.14 today was held on for 15 mins then a message came on saying office clossed.but the openining times are 7 till 9.please help me.help help help.i just need a cancellation number so they cant take no money out of my bank anymore.

Sep 26, 2011
Rating
starstarstarstarstar
The photos
by: Anonymous

The 2 photos on the advert are the same photo. They are not 15 days apart. They are another face or/and photoshop enhanced. Look at them closely!!!

Sep 26, 2011
Rating
starstarstarstarstar
The photos
by: Anonymous

The 2 photos on the advert are the same photo. They are not 15 days apart. They are another face or/and photoshop enhanced. Look at them closely!!!

Sep 23, 2011
Rating
starstarstarstarstar
LET'S WORK TOGETHER -to put them "down"
by: "Mickey&Mouse game" mrs.B S

Hi to every single victim,and fighter against these scummers.As you know from my letters(13.Sept.)I got my money,but I'm still here with all of you :to support,and if I can to put those "rippers"behind the bars or at liest on World wide front pages SCAM CASE.So,just days ago got letter from FRAUD-dep.and was ask to help with thise case.WHAT THEY NEED:all full names of victims(please do that,or send me your names I will do)It IS TIME TO STOP them.It's NOT enough just talk...-TURN THE PHONE of FRAUD (they NEED as many cases and facts to start anything)
About Facebook...this is Not news,they are all over the placeSometimes they use DIFERENT name of comp>diferent name of goods (same "free trial and price)Got some VERY INTERESTING ADRESSES,with ONE NAME,ONE ADRESS,and 3-4 DIFERENT COMPANIES;1-export-imp;2-renting vans,deliveries;3-fast prof.help - refund your losses...Ironic Isn't it????And it is on adress typed on bottom of tiny little bottle I got and have been ripped off.So don't be naive:get in touch and we will TOGETHER SHUT AND PUT THEM DOWN
WE ARE ALL TOGETHER no metter got money back or not!!!!!!!!!!

Sep 23, 2011
Rating
starstarstarstarstar
Did everyone see the add on facebook?
by: Mrs B

I am just wondering if we all clicked on the add on facebook for this free trial and if so has anyone seen the advert since, have been tempted to post something on facebook aswell but not sure what and if facebook would allow it?? I am waiting for my refunds... item sent back on 8th september so another two weeks before I see anything (if anything) in my bank. The other free item which you were meant to purchase to maximise the wrinkle reduction - Hydroaxtone refunded me straight away. Will update if I am successful. Just keep emailing all the contacts seen below, seems to be the best way forward...
lisaf@cap1solutions.com and info@radialabsdirect.net

Sep 23, 2011
Rating
starstarstarstarstar
Did everyone see the add on facebook?
by: Mrs B

I am just wondering if we all clicked on the add on facebook for this free trial and if so has anyone seen the advert since, have been tempted to post something on facebook aswell but not sure what and if facebook would allow it?? I am waiting for my refunds... item sent back on 8th september so another two weeks before I see anything (if anything) in my bank. The other free item which you were meant to purchase to maximise the wrinkle reduction - Hydroaxtone refunded me straight away. Will update if I am successful. Just keep emailing all the contacts seen below, seems to be the best way forward...
lisaf@cap1solutions.com and info@radialabsdirect.net

Sep 23, 2011
Rating
starstarstarstarstar
How I got my money back...
by: CMW

I had to call on behalf of my mum as she's learning impaired. Here's what I did to get a full refund and prevent any further charges being taken.

1. Phone your bank
2. Say you've been getting unauthorised charges
3. They will put you through to the fraud department
4. Explain you have no idea who or what this company is but they keep taking money and you don't know how to stop it
5. They will cancel your card and send you a new one (no further charges can be taken)
6. They will send you a declaration to sign and send back, stating you have had no dealings with this company and have no knowledge of these transactions
7. You will receive a full refund for all amounts taken from your bank

This is not really *legal* as you're obviously lying but what they're doing shouldn't be legal either. This is the simplest way of getting your money back unless you want to keep calling the company in the US, which has had limited success for some people (and a lot of stress for others). As I said, my mother is learning impaired and was taken advantage of in this situation so I have no gripe in bending the law. Do NOT let your bank know that you signed up for any kind of trial, received any kind of product or even know who this company is.

If this works for you, please paste it and help others out. It's disgusting what this company is doing and I'm shocked at how long they've managed to avoid legal proceedings.

Sep 22, 2011
Rating
starstarstarstarstar
Radialabs CRAP
by: Anonymous

Also got duped by this company.PLEASE ,PLEASE DON'T ANYONE ELSE. FALL FOR THIS SCAM I'm down over £200 Theiving gist,

Sep 22, 2011
Rating
starstarstarstarstar
Radialabs CRAP
by: Anonymous

Also got duped by this company.PLEASE ,PLEASE DON'T ANYONE ELSE. FALL FOR THIS SCAM I'm down over £200 Theiving gist,

Sep 21, 2011
Rating
starstarstarstarstar
RADIALABS
by: LYNNE

HAVE AN E-MAIL ADDRESS IF ANYONE IS INTERESTED AS I HAVE BEEN CONNED LIKE EVERYONE ELSE.

INFO@RADIALABSDIRECT.NET

GOOD LUCK

Sep 21, 2011
Rating
starstarstarstarstar
Radialabs
by: Jeff E GB

Hi Me again I have just called America time 21.53 and spoke to a Paula who has agreed to refund my credit card to the sum of £5.95 and £69.95. She gave me a number and told me to send back my product to the following address. Radialabs Returns Unit 2D, Gatwick Gate Industrial Estate, Lowfield Heath, Crawley. RH11 0TG. The number to call is 001-888-804-3579. She said the money will be credited back within 30 days. I will up date if i get my money back. I hope this info is helpful and good luck.

Sep 21, 2011
Rating
starstarstarstarstar
Radialabs
by: Jeff E GB

Hi Me again I have just called America time 21.53 and spoke to a Paula who has agreed to refund my credit card to the sum of £5.95 and £69.95. She gave me a number and told me to send back my product to the following address. Radialabs Returns Unit 2D, Gatwick Gate Industrial Estate, Lowfield Heath, Crawley. RH11 0TG. The number to call is 001-888-804-3579. She said the money will be credited back within 30 days. I will up date if i get my money back. I hope this info is helpful and good luck.

Sep 21, 2011
Rating
starstarstarstarstar
Radialabs
by: Jeff E GB

Hi Me again I have just called America time 21.53 and spoke to a Paula who has agreed to refund my credit card to the sum of £5.95 and £69.95. She gave me a number and told me to send back my product to the following address. Radialabs Returns Unit 2D, Gatwick Gate Industrial Estate, Lowfield Heath, Crawley. RH11 0TG. The number to call is 001-888-804-3579. She said the money will be credited back within 30 days. I will up date if i get my money back. I hope this info is helpful and good luck.

Sep 21, 2011
Rating
starstarstarstarstar
Total Rip off
by: Jeff E GB

Yep me to ordered this for my wife (opps) Radilabs took the payment 30 days before the product turned up then another 14 days after Hydroxatone just as bad, and Yes Tesco Credit card said they wood send me a form (still waiting) only way to stop it is to cancel your credit card. This scam must be stopped.

Sep 21, 2011
Rating
starstarstarstarstar
retired
by: Anonymous

£210 taken from my account i no longer have a salary i feel that is a lot of money to lose so angry with myself and i still have my wrinkles will watch messages re money back will try the fraud squad aaarrrhhh

Sep 21, 2011
Rating
starstarstarstarstar
scammed
by: Irene

Hi.me again.eventually after telling Radialabs that I was contacting Trading standards(which I did) and Watchdog (which I also did), then the fraud squad (which was next),I received an email from these scammers.This was after 10 emails,and 6 calls to America ( all automated reply, office closed even though it was during their office hours )Barbara sent me terms and conditions of the so called free trial sample(which I NEVER RECEIVED),but an RMA number at last to return two unwanted unauthorised creams. I immediatedly sent them to Gatwick address by post office special delivery cost £5.90. I have received one refund of £69.95, hope to receive the rest. I have to say Tesco credit card are absolute rubbish, they knew all about this scam but were no help at all, they took 10 days to send me a form to fill in so as monitor any further robbery from me, as soon as this is sorted , bye bye. What a lesson we have learned, read all small print, trust no one. thanks to everyone who took the time to record their experience and their advice,because without this we would continue to be robbed by this unscrupulous, dishonest. disreputable, scamming, so and sos. all the best to you all, don't give up.will let you know if I GET THE REST OF MY MONEY BACK.

Sep 20, 2011
Rating
starstarstarstarstar
Radialabssketch
by: Anonymous

Happened to me to. Sent a message to www.radialabsdirect.net this afternoon, and have just received a reply with a cancellation number. Lets hope this works.

Sep 19, 2011
Rating
starstarstarstarstar
e-mail
by: Anonymous

lisaf@cap1soluctions.com....good luck!!

Sep 19, 2011
Rating
starstarstarstarstar
Also been had!
by: Anonymous

Exactly the same problem as previous comments.

How the Hell can I stop them taking any more money!!!

Never click on the Adverts on Facebook!!!!

Sep 17, 2011
Rating
starstarstarstarstar
Hydroxatone and Radiallabs are THIEVES, CRIMINALS, MAFIA, ROBBERS
by: Nada

I too just have found out that these Hydroxatone and Radiallabs CRIMINALS, MAFIA, ROBBERS... STOLEN $69 i.e. £45 from my account for their fraud 'products' that I have NOT received, and do NOT want it. Only I have received is that £5.95 trial shit and not that one ‘step 2’ of £1.95. Have called my bank, Barclays Bank, to cancel and block Hydroxatone and Radiallabs to access my account.
It was very, very, very STUPID decision. Usually I am smart and careful with ordering anything over Internet. Don’t know what has happened this time.
I hope that my bank will do something about it.

Sep 17, 2011
Rating
starstarstarstarstar
Hydroxatone and Radiallabs are THIEVES, CRIMINALS, MAFIA, ROBBERS
by: Nada

I too just have found out that these Hydroxatone and Radiallabs CRIMINALS, MAFIA, ROBBERS... STOLEN £69 i.e. £45 from my account for their fraud 'products' that I have NOT received, and do NOT want it. Only I have received is that £5.95 trial shit and not that one ‘step 2’ of £1.95. Have called my bank, Barclays Bank, to cancel and block Hydroxatone and Radiallabs to access my account.
It was very, very, very STUPID decision. Usually I am smart and careful with ordering anything over Internet. Don’t know what has happened this time.
I hope that my bank will do something about it.

Sep 17, 2011
Rating
starstarstarstarstar
Be Aware..Don't give Bank details over!!!
by: Anonymous

Using your card this way I've been told is giving them accesses to your account anytime they want as it's not a direct debit and no contract been made just a direct line to your money,most of us has had to learn the hard way Just hope future customers read this before they hand over their bank details.

Sep 17, 2011
Rating
starstarstarstarstar
update & success
by: Anonymous